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03-12-2013 04:49 PM - edited 03-12-2013 04:50 PM
I received an email today from MyFico stating
Dear "My first and last name",
We have been unable to process your monthly payment for your Score Watch® subscription.
To prevent cancellation and continue to enjoy the benefits of this product, please log in within the next 10 days to update your credit card information.
myFICO Customer Care
When you follow the link, it goes to shop.myfico.com and is asking me to put in another credit card number. The url in the address bar looks legit, but, If I go to the MyFico.com web site, I cannot find anything here that says anything about a payment being required. I am a little suspicious about this one, especially since the card I use to pay for this is in good standing. It is not set to expire until the end of the year, it is not anywhere close to being maxed out and I just used it today.
I did try to call the MyFico billing dept, but after sitting on hold for 30 minutes, I gave up and posted here.
03-27-2013 12:38 PM
I am having the same issues i called them and they cant seem to process my payment either still working with them as we speak.
03-27-2013 10:21 PM
I went to log in a couple days ago and sure enough, it said I needed to update my payment preferences. I could not do this online, instead it gave me a number to call. I called during the hours listed and sat on hold for over 45 minutes before giving up.
I guess my money is no good here anymore.
04-12-2013 09:56 PM
Hmm, still not fixed. I tried to call again today to update my payment method and sat on hold for over 30 minutes. Wow, I cannot believe you have someone who has been a paying customer for years that wants to continue paying, and you will not accept my payment.
That is beyond bad service. That is the first sign of going out of business soon.
04-13-2013 08:35 AM
same thing happened to me in February (entered a new Discover SON) and March..here now the explanation to why...
hope you guys are not using virtual online cc numbers because this will kick you out of your membership in no time or before you actually can reach someone on the phone
04-13-2013 08:49 AM
04-13-2013 09:05 AM
sorry to hear...that is indeed very strange and only shows me that MyFico does have billing problems. In my case I have at least the explanation now from Discover but lost the promo SW subscription today. I simply wait for a yearly promo now and I will sign up again. No more monthly payments as I cannot afford to call from Europe every month and spend more than the monthly subscription fee getting someone on the phone which at the end does not know why it got declined.
I wish they would straighten out their billing issues or at least let us subscripe to the yearly promo instead so it would happen only once a year and not on a monthly basis. Well it looks that I am out of SW now...will miss it for the next couple of months but life goes on without it