02-26-2014 02:14 PM
I would normally would not have the patience to take the time and write a review after being on the phone with customer service for over 40 minutes, but I need to post this and let other customers know that MYFICO is a fraud!!! Today I was literally misled and misdirected to buy something when I clearly explained to the person on the phone that I was trying to get my free credit score!
Last year I was able to get my free credit report by putting my credit card and ordering a service which they told me I could cancel within 10 days. I did just that and I got my credit score. Since I was under the assumption that I can get a free credit report with MYFICO every year, I tried to do that. So I called customer service and explained this to them and told them I did it last year and was trying to get my free report for this year but I did not know how to do it or did not see the link. The lady, in customer service, by the name of Atascha, told me to hold and looked into it, and then she came back and she directed me to the "Check my FICO SCORE" page and asked me if I see the "Score watch" product and to click on it. Being under the assumption that this was the same way I did it last year and after she told me I could call and cancel after it, I went ahead and ordered it this way. I was able to get my credit score and then I called customer service and asked them to cancel the service the way i was instructed to, with the expectation that I was not being charged anything.
Instead she told me that I was being charged for that and because I ordered it, I would not be reimbursed but that they would go ahead and cancel the service. The supervisor even listened to the initial conversation and then he came and spoke to me about it. He told me that, I could not expect a free credit report and that at no point did the customer service agent say that they were going to reimburse me but cancel the service... What is not clear about that conversation? I was trying to get my yearly free credit report, which is what I mentioned to her and if that was not possible then they should have told me that and not mislead me into ordering a product that is not refundable.... The supervisor told me "Sir you should have known it was a purchase since you put your card information..." and then when I told him that last year they were not charging for it and the agent never told me I would be charged for it but said I could call and cancel , he said: "Sir, that was last year..." HOW DO YOU DO BUSINESS LIKE THAT??? misleading customers into buying something when they lead you to believe it was free and they even walk you through it.... He said to me: "She never said you would be reimbursed... She said you could cancel" ... Really, when I clearly said I am looking to get my free yearly credit report? SHAME ON YOU myfico. I am going to make sure I let everyone know how you do business and inform any relevant business authorities in charge of business practices!
02-26-2014 06:37 PM
Sorry for the confusion but yearly annual reports are not sold or furnished here,
You can either get one from each CB .....TU EX EQ
this link.... https://www.annualcreditreport.com/index.action
Good Luck and best wishes
03-28-2014 05:05 PM
I think he is referring to the 10 day free trial. I can't find it, either. It won't matter soon, FICO scores are being made publically acessible and free through banks and credit card companies, and should be completely free by year's end.
myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.>> About myFICO