topic Re: Amex Approved. Instant card info doesnt work in Credit Card Approvals

Amex Approved. Instant card info doesnt work

Anonymous — Wed, 22 Aug 2018 14:25:30 GMT

I was just approved for an Amex EveryDay card, and chose to receive my card information right away. I try to use it to start an online account, but it says my account is locked, and to call the number on the back of my card.
 
I dont have a card, so which number would be the most direct to ask about the locked status? Just the main customer service number?
 
Anyone else have this happen to them?

*UPDATE* - I was able to create my online account using the link from the welcome email. Worked like a charm. Already have my card info, just waiting for my card. sCSR said it was mailed out yesterday.

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 14:30:29 GMT

800-635-5955

^ is the number on the back of mine. Probably the best first contact and they can transfer you if there's a security lock or something.

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 14:33:35 GMT

Thank you! I will give that number a buzz over lunch hour today, and report back how it goes.

Re: Amex Approved. Instant card info doesnt work

simplynoir — Tue, 21 Aug 2018 14:35:27 GMT

Call customer service and ask them about it they might have to transfer you to online services. I always assumed though if you were approved online you should have been able to create your new online account right then without the card but it's been so long for me I honestly can't remember.

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 14:55:36 GMT

That number took me to the card holder front door. Thanks again.

CSR informed me that Amex is still working out an internal issue where Temp CID's are not being recognized by their systems, so new card holders need to wait for the cards to arrive via snail mail. No biggie there.

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 14:58:23 GMT

@simplynoir wrote:
Call customer service and ask them about it they might have to transfer you to online services. I always assumed though if you were approved online you should have been able to create your new online account right then without the card but it's been so long for me I honestly can't remember.

To create a new account now, you are required to have both the card number and the CID (for personal cards). Business cards (without CID) only require the card number and billing ZIP. At least this is what this particular CSR stated.
As I menitoned in my previous reply (before I saw your post come in), Amex is working on the issue still.

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 16:00:20 GMT

If its really an "issue" they have been working on it since last August when I re-opened an Amex account. You have to have the actual card in hand to open an online account because the CID on the temporary card is different from the one on the physical card.

But you can add any subsequent cards before receiving them by using the CID of an active card. I thought that was a bit odd.

Re: Amex Approved. Instant card info doesnt work

JoeLuvsHisCredit — Tue, 21 Aug 2018 16:47:42 GMT

@Anonymous wrote:
I was just approved for an Amex EveryDay card, and chose to receive my card information right away. I try to use it to start an online account, but it says my account is locked, and to call the number on the back of my card.

I dont have a card, so which number would be the most direct to ask about the locked status? Just the main customer service number?

Anyone else have this happen to them?

Congrats OP

I LOVE your screen name if your name means you have a Elantra. I have 2 cars but I loveeee my Elantra GT. I am 6ft 1 it's so easy to get in and so much head room and so EASY and fun to drive

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 16:36:12 GMT

It does indeed, as my wife and I just bought a new (to us) 2011 Elantra Limited in March! She loves it for her 118mi/day work commute here along the ocean. Best car I have owned! I have my eyes on a GT... maybe...

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 16:45:48 GMT

Congrats on your approval !!!

Re: Amex Approved. Instant card info doesnt work

JoeLuvsHisCredit — Tue, 21 Aug 2018 16:54:58 GMT

@Anonymous wrote:
It does indeed, as my wife and I just bought a new (to us) 2011 Elantra Limited in March! She loves it for her 118mi/day work commute here along the ocean. Best car I have owned! I have my eyes on a GT... maybe...

Congrats on the new car I drove both Elantra sedan and the GT at the same time before I bought the GT. It has been my best dependable car I ever had too . My GT is a 2013 and only 22K miles on it lol. I work just 2 miles from my home so I don't drive much lol

Re: Amex Approved. Instant card info doesnt work

Cred4All — Tue, 21 Aug 2018 17:24:28 GMT

Congrats on the approval! I had the same exact issue with my Amex this month. Called on the phone and they tried adding it as well, sure enough, couldn't do it. They said you'll need to wait until the card arrives to add it online. However, they were able to setup the Priority Pass and Hotel membership levels over the phone so that was taken care of without delay. +2 Brownie points for Amex Customer Service.

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 17:39:27 GMT

@Cred4All wrote:
Congrats on the approval! I had the same exact issue with my Amex this month. Called on the phone and they tried adding it as well, sure enough, couldn't do it. They said you'll need to wait until the card arrives to add it online. However, they were able to setup the Priority Pass and Hotel membership levels over the phone so that was taken care of without delay. +2 Brownie points for Amex Customer Service.

So... you must have been approved for their Hilton Ascend? or which card? Congrats!

CS has been helpful so far. Just need to wait for the card to arrive. CSR said they went out today.

Re: Amex Approved. Instant card info doesnt work

Cred4All — Tue, 21 Aug 2018 18:01:17 GMT

@Anonymous wrote:
@Cred4All wrote:
Congrats on the approval! I had the same exact issue with my Amex this month. Called on the phone and they tried adding it as well, sure enough, couldn't do it. They said you'll need to wait until the card arrives to add it online. However, they were able to setup the Priority Pass and Hotel membership levels over the phone so that was taken care of without delay. +2 Brownie points for Amex Customer Service.
So... you must have been approved for their Hilton Ascend? or which card? Congrats!
CS has been helpful so far. Just need to wait for the card to arrive. CSR said they went out today.

Amex Platinum, just received this month myself. Love the welcome package .

Re: Amex Approved. Instant card info doesnt work

SweetCreditObsession — Tue, 21 Aug 2018 18:13:55 GMT

Congrats on getting the new CL! Sorry for the minor inconvenience. 🙂

Re: Amex Approved. Instant card info doesnt work

Anonymous — Tue, 21 Aug 2018 22:19:48 GMT

Congrats on the approval!

Re: Amex Approved. Instant card info doesnt work

Anonymous — Wed, 22 Aug 2018 04:28:33 GMT

Congrats!!!

Were you able to get the 25k MR SUB?

Re: Amex Approved. Instant card info doesnt work

Anonymous — Wed, 22 Aug 2018 14:22:59 GMT

No? Uh, the only offer I saw at time of app was for 10k MR after $1k spend in forst month.

I just looked at prequalified cards while logged in and the offer is 15k. Go figure. Thought it was a good offer for my 1st Amex but it would require me to max my card just for 10k MR.

Anyone think I could have any luck calling Recon to ask for a nudge up of the SL?