topic Re: amex app status error - unable to locate ssn/zip in Credit Card Applications

amex app status error - unable to locate ssn/zip

marmaladepie — Sun, 08 Apr 2018 00:28:21 GMT

Has anyone come across this type of message?

Received an email acknowleding receipt of application and a second one to clic on link to check status, but when I enter in SSN and zip this error comes up:

It has been a few hours since applying.

APPLICATION STATUS

We're Sorry

We are unable to locate your application - either your Social Security Number and/or Home Zip Code do not match our records or our system has not been updated with your application information. Please note that our system is updated every 24 hours, so you may want to bookmark Application Status and try again tomorrow. The bookmarking feature only works with Internet Explorer v4.0 or higher; users with other browsers please bookmark https://www.americanexpress.com/myappstatus.

To try again now, click here to reenter your information. Or, if you prefer, you can call us at 1-866-314-0237 (Mon-Fri 6am-8pm MST) to check the status of your application by phone.

Re: amex app status error - unable to locate ssn/zip

LuvsRetro — Sun, 08 Apr 2018 00:39:04 GMT

Same here...DH has the same...

Received call 2 days later after apping.....requesting him to unfreeze Experian. Did so and same info as yours..been 4 days now.

Re: amex app status error - unable to locate ssn/zip

marmaladepie — Sun, 08 Apr 2018 00:44:44 GMT

Interesting. Would love to know your results. Unfortunately it is outside of business hours so calling didn't help.

Re: amex app status error - unable to locate ssn/zip

LuvsRetro — Sun, 08 Apr 2018 01:07:55 GMT

Unfortunately won't know for two weeks....DH just left on a Moab atv excursion.

Re: amex app status error - unable to locate ssn/zip

marmaladepie — Sun, 08 Apr 2018 01:29:52 GMT

funny! let me know about that too. i'm looking to excursions at Zion. ha!

Re: amex app status error - unable to locate ssn/zip

Meanmchine — Sun, 08 Apr 2018 01:41:44 GMT

"....It has been a few hours since applying."

"....Please note that our system is updated every 24 hours, so you may want to bookmark Application Status and try again tomorrow."

Let us know tomorrow

Re: amex app status error - unable to locate ssn/zip

LuvsRetro — Fri, 13 Apr 2018 19:13:32 GMT

Looking to see if yours updated yet!!

DH's is still in Limbo and received letter today from Amex to request Freeze be lifted...and to call back within 30 days when it's done.....unfortunately DH is still in Moab and can't call.

Re: amex app status error - unable to locate ssn/zip

Anonymous — Fri, 13 Apr 2018 19:54:19 GMT

That also could mean you are blacklisted .

If so, Good news, you won’t take a HP for it. I get that message monthly since I’m on BK blacklist. Hopefully one day they’ll release it!

Re: amex app status error - unable to locate ssn/zip

marmaladepie — Fri, 13 Apr 2018 23:55:46 GMT

So the website never updated.

I called in and after researching, the rep told me it was denied. Wouldn't explain and said to wait for the letter.

Haven't received letter yet (call was over a week ago).

FYI I had applied for the Delta Platinum via referral link. I'm already an AU on that card with 35k limit.

Wanted the SUB before it went away.

Now, I have Amex IIB 2009. Wasn't able to get back into their graces until this year as AU but also I was approved for the Hilton Ascend on a cold app for 20k around the same time. Fico was 710-740. Another DP was the day after I was approved for the Hilton, I decided that I wanted the Aspire instead. Called in to ask if it was possible to PC/upgrade and they said no, would have to reapply. So I pushed my luck and was denied for the Aspire. They cited "previous relationship." Go figure!

At that point I was worried they might cancel the Delta AU and Ascend cards, but so far everything has been good.

Already put 3-5k on each card, each month, and paid off.

Hoping they will like how I've learned and grown from my mistakes years ago.

BTW it has been two billing statements on the Ascend and the account hasn't shown up on my reports.

The AU Delta account showed up right away on my reports.

Re: amex app status error - unable to locate ssn/zip

LuvsRetro — Sat, 14 Apr 2018 00:34:50 GMT

Gosh Marmaladepie, sorry to hear that...

I put DH as au on my Amex Bce 2 months ago and it has not reported. We have had our files frozen for about 10 years, went to cash only and have a thin file.

Was hoping that he could get back in with Amex and a couple others to build credit.

He had Amex back in 1998 but we closed it per our mortgage banker....bad move. Had great credit and lots of it.

I bet you get back in by next year, heard it was 10 years.

Awesome SL on the Hilton... I think I will look that app up for DH.

Re: amex app status error - unable to locate ssn/zip

marmaladepie — Sat, 14 Apr 2018 06:42:31 GMT

Thank you. No need to apologize. I think I’m just lucky. 9 years post, but I’ve heard about longer for some. Perhaps let DH use the Amex that you out him as AU for a while and let it report. Even though I am technically not responsible for debt on the Amex as an AU, I’m trying to be deligient and also making payments to it. I can only hope that Amex will see that as some form of financial independence. Lol