topic Chase Denied and Closed in Credit Card Applications

Chase Denied and Closed

Anonymous — Sat, 18 May 2019 00:02:45 GMT

What. The. [Redacted]. Chase?

I applied for a CSP via black star "just for you" with a solid APR on May 7th. Today, the 17th, I call the automated line and got 7-10 days message. Hopefully it was just verification... Nope, after being moved around a couple departments, I got lending and he looked into it to tell me it was denied... for... "Unsatisfactory relationship with Chase" WAT!?

He looked into it and they denied the application today, along with CLOSING MY CFU. The CFU that's currently sitting at 0 balance after paying in full a couple days ago. The CFU that's never carried a balance, the one that has always been PIF'd and only one time rolled a statement with a balance (of only $90 of $3300). Which was PIF'd the following day.

When they pulled my reports, my FICO scores are current in my sig, along with INQs. Reported balance was $15, $7 on my Discover, $8 on my Cash+. The lending department was transfering me to another department and they disconnected me. Called back, and apparently the office JUST closed, so they picked it up and hung it up. So now I have to wait until Monday to see what the crap happened. Ugh, this is going to grind on my anxiety all weekend.

Some data points:

Oldest Account: 3 years

AAoA: 9 Mo.

Never carried a balance.

Highest reported balance: $157

Always PIF'd, no lates, no missed payments.

Completely clean reports.

Re: Chase Denied and Closed

kilroy8 — Sat, 18 May 2019 00:11:28 GMT

Yes, I would be shaking my head, too.

I guess they wanted you to be more profitable for them or something. You are a low risk borrower, so it is not your credit.

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 00:13:51 GMT

I was trying to be more profitable, I was about to run an entire vacation through the CSP if approved.

Re: Chase Denied and Closed

Remedios — Sat, 18 May 2019 00:20:28 GMT

How long did you have CFU before applying for CSP?

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 00:22:21 GMT

I've had the CFU for three months.

Re: Chase Denied and Closed

5KRunner — Sat, 18 May 2019 00:29:16 GMT

I’m really curious about what constitutes an unsatisfactory relationship. I now have 3 Chase cards (CF, CSP, Slate). The CSP will be used heavily for at least the next 3 months while I’m earning the SUB, while the CF will only be used for quarterly 5% earning categories (and I’m sure there will be some quarters where it barely gets used at all). Slate will be used for a few small BTs, and I intend to pay it off quickly and transfer the CL to the other two, then close it. I’d like to know what sorts of spending patterns they want to see.

Regardless, I’m sorry this is happening to you, especially since it seems that you’re an ideal credit card customer. Please let us know what they tell you on Monday.

Re: Chase Denied and Closed

Remedios — Sat, 18 May 2019 00:31:47 GMT

@Anonymous wrote:
I've had the CFU for three months.

And any new accounts between freedom and CSP apps?

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 00:34:15 GMT

The unsatisfactory was because my CFU got closed, why it got closed is the running question. At least my PPCBMC has no FTF for my vacation, but I wanted to trust Chase more than Synchrony and actually try a travel card. I've never flown, and wanted to build some points to actually flu somewhere instead of driving.

Edit: @Remedios nope, everything in signature is current. I'm 4/24 and was keeping it that way specifically for the CSP.

Re: Chase Denied and Closed

AllCredit — Sat, 18 May 2019 00:37:22 GMT

I too am interested to hear what they have to say on Monday. I have 3 Chase cards and I’m not really seeing any red flags from what you’ve said on here. Had you redeemed any of your UR points?

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 00:41:34 GMT

Yes, I've redeemed UR points for cash back. I was going to start the collection once I was approved for the CSP. No point in collecting them if I got denied for a real reason. Well, I guess the denial is for a "real" reason, the closure isn't though. Course I won't get the mail pieces until midweek, but I'll still call in Monday.

Re: Chase Denied and Closed

Remedios — Sat, 18 May 2019 00:44:49 GMT

@Anonymous wrote:
The unsatisfactory was because my CFU got closed, why it got closed is the running question. At least my PPCBMC has no FTF for my vacation, but I wanted to trust Chase more than Synchrony and actually try a travel card. I've never flown, and wanted to build some points to actually flu somewhere instead of driving.

Edit: @Remedios nope, everything in signature is current. I'm 4/24 and was keeping it that way specifically for the CSP.

I am sorry this happened to you

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 00:53:11 GMT

Bonus: Found three four-leaf clovers today, before calling Chase. They've never helped me. I've found hundreds, maybe thousands in my life. For all of you believers out there: heh.

Re: Chase Denied and Closed

FinStar — Sat, 18 May 2019 00:56:32 GMT

It sounds like something internally flagged the application which then resulted in a deeper look and the PRR department performed a secondary review which led to the AA. What was discovered is not going to be known for sure [to us], so the best thing you can do is reach out to them on Monday. Keep your expectations tempered though as the PRR department rarely overturns AA decisions, but you can at least try. Of course, it seems like your MF avatar now came to life!

Re: Chase Denied and Closed

Brian_Earl_Spilner — Sat, 18 May 2019 01:02:55 GMT

Have you ever had a fraud alert on any Chase account, including checking, savings, or investments? Bounced checks?

Re: Chase Denied and Closed

AllCredit — Sat, 18 May 2019 01:03:49 GMT

Agreed.

I am sorry this happened to you as well...and that the four leaf clovers haven’t brought you much luck (I have only found one So far). Hopefully you can get clarity next week.

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 01:11:49 GMT

I've never had a fraud alert on any of my accounts, be it credit, checking, or savings. My Chase checking account is young, only about 1.5 months old. It's the only other relation besides the CFU I have with Chase. I actually liked it, unlike my US Bank and Ally accounts, Zelle worked as it should, instant. The other two always did three day send like some ancient ach. Though I opened it mostly to have a better relationship with Chase, and to pay my Chase cards faster, do they not like being paid faster?

Re: Chase Denied and Closed

FinStar — Sat, 18 May 2019 01:19:24 GMT

@Anonymous wrote:
I've never had a fraud alert on any of my accounts, be it credit, checking, or savings. My Chase checking account is young, only about 1.5 months old. It's the only other relation besides the CFU I have with Chase. I actually liked it, unlike my US Bank and Ally accounts, Zelle worked as it should, instant. The other two always did three day send like some ancient ach. Though I opened it mostly to have a better relationship with Chase, and to pay my Chase cards faster, do they not like being paid faster?

I don't think that is so much the issue. It could be any number of things, so the best thing that can be done is contact them when they reopen.

Re: Chase Denied and Closed

Remedios — Sat, 18 May 2019 01:21:39 GMT

Out of curiosity, did checking have SUB?

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 01:31:29 GMT

@FinStar The only thing I can think of after some research is they apparently think paying multiple times in a month is some form of fraud. Especially from "multiple sources" I generally pay weekly to keep better tabs on my spending. If I don't have it, I don't spend it. Sometimes I push the payment from my Schwab account, sometimes I use the Chase portal to pull from Schwab or Chase, depending on if I'm close to the statement date. To date according to the spend analysis in the Chase app, I've only ran $2,361.80 through my CFU. So I haven't even used what they gave me yet... My limit is 3,300.

@Remedios No, the checking account had no sub. When I signed up, the sub required a checking AND savings. Then they emailed me about opening a checking only for a SUB with a date excluding my open date. "Deal not available on accounts opened X date or before" and my account was opened the exact date they listed.

Re: Chase Denied and Closed

Anonymous — Sat, 18 May 2019 01:36:49 GMT

What an awful, hateful, shady institution.

Sorry that this happened to you, hopefully you can make a compelling enough case to get them to overturn the decision.