topic Re: Synchrony Unable to Verify Me in Credit Card Applications

Synchrony Unable to Verify Me

Anonymous — Mon, 06 Jan 2020 15:01:32 GMT

Hello all! Just as the title says, I applied for the Amazon Store Card (Synchrony) about a week ago. I just received my letter of denial through email. It states basically they were unable to verify me after it prompted me to call in. This resulted in a denial. Is there anyway to overturn this denial for this reason? They didn’t ask for any sort of additional Info or anything

Re: Synchrony Unable to Verify Me

JR_TX — Mon, 06 Jan 2020 15:16:26 GMT

Did you call them after they prompted you to call in? They typically want to text you a code on a number that's listed on your CRAs.

Re: Synchrony Unable to Verify Me

Anonymous — Mon, 06 Jan 2020 15:55:27 GMT

Yeah I called in. The lady gave me the complete run around and what the help desk kept telling her to do. I ended up hanging up on her

Re: Synchrony Unable to Verify Me

Anonymous — Mon, 06 Jan 2020 15:58:43 GMT

@JR_TX wrote:
Did you call them after they prompted you to call in? They typically want to text you a code on a number that's listed on your CRAs.

Agree.

Absolutely call.

I received such a letter when I applied for my Lowes card.

Letter either implied or explicitly stated it was going to be a denial but after a short call it was approved.

A week or so later after asking for credit line increase on web site it ended up being one of my highest credit lines.

Re: Synchrony Unable to Verify Me

JR_TX — Mon, 06 Jan 2020 17:17:06 GMT

@Anonymous wrote:
Yeah I called in. The lady gave me the complete run around and what the help desk kept telling her to do. I ended up hanging up on her

You need to call back again unless you don't want the card anymore and are ok with the wasted HP.

HUCA is always a rule of thumb on any CSR interaction. Just because one rep is having a bad day doesn't mean he/she gets to ruin yours as well.
Best of luck and pls keep us posted.

Re: Synchrony Unable to Verify Me

CreditInspired — Mon, 06 Jan 2020 17:36:07 GMT

@JR_TX wrote:
@Anonymous wrote:
Yeah I called in. The lady gave me the complete run around and what the help desk kept telling her to do. I ended up hanging up on her

You need to call back again unless you don't want the card anymore and are ok with the wasted HP.
HUCA is always a rule of thumb on any CSR interaction. Just because one rep is having a bad day doesn't mean he/she gets to ruin yours as well.
Best of luck and pls keep us posted.

+100

Re: Synchrony Unable to Verify Me

AllZero — Mon, 06 Jan 2020 21:40:28 GMT

+101

Re: Synchrony Unable to Verify Me

Meanmchine — Tue, 07 Jan 2020 02:38:39 GMT

Good luck

+102