topic Re: Navy Federal secure message response time? in Credit Card Applications

Navy Federal secure message response time?

Anonymous — Mon, 30 Nov 2020 14:24:18 GMT

Does anyone know what the response time is for NFCU secure message? I sent a recon request on 11/21 and haven't heard anything back yet. I know it said they try to get back to you within 1-2 business days. I didn't know if the process is delayed at the moment?

Re: Navy Federal secure message response time?

AverageJoesCredit — Mon, 30 Nov 2020 14:36:42 GMT

I sent one on Friday night had a response within 2 hours. If they havent responded in 8 days, time to call them. Even for Navy thats way too long.

Re: Navy Federal secure message response time?

Anonymous — Mon, 30 Nov 2020 14:39:55 GMT

@AverageJoesCredit wrote:
I sent one on Friday night had a response within 2 hours. If they havent responded in 8 days, time to call them. Even for Navy thats way too long.

I called them just a half an hour ago and they told me they don't do reconsiderations over the phone and that I'd have to wait for them to respond. I sent another message yesterday but haven't heard back from either.

Re: Navy Federal secure message response time?

AverageJoesCredit — Mon, 30 Nov 2020 15:48:15 GMT

@Anonymous wrote:
@AverageJoesCredit wrote:
I sent one on Friday night had a response within 2 hours. If they havent responded in 8 days, time to call them. Even for Navy thats way too long.
I called them just a half an hour ago and they told me they don't do reconsiderations over the phone and that I'd have to wait for them to respond. I sent another message yesterday but haven't heard back from either.

Ok. Yeah recons can different but usually Navy stands by their original decision.

Re: Navy Federal secure message response time?

M_Smart007 — Mon, 30 Nov 2020 17:38:04 GMT

@Anonymous wrote:
Does anyone know what the response time is for NFCU secure message? I sent a recon request on 11/21 and haven't heard anything back yet. I know it said they try to get back to you within 1-2 business days. I didn't know if the process is delayed at the moment?

A lot depends on how busy they are, sometimes within 24 hours, sometimes up to 3 bus. days. (which is everday for them)

Good Luck!

Re: Navy Federal secure message response time?

M_Smart007 — Mon, 30 Nov 2020 17:38:36 GMT

@AverageJoesCredit wrote:
I sent one on Friday night had a response within 2 hours. If they havent responded in 8 days, time to call them. Even for Navy thats way too long.

Re: Navy Federal secure message response time?

Anonymous — Mon, 30 Nov 2020 18:20:00 GMT

@M_Smart007 wrote:
@Anonymous wrote:
Does anyone know what the response time is for NFCU secure message? I sent a recon request on 11/21 and haven't heard anything back yet. I know it said they try to get back to you within 1-2 business days. I didn't know if the process is delayed at the moment?
A lot depends on how busy they are, sometimes within 24 hours, sometimes up to 3 bus. days. (which is everday for them)

Good Luck!

Thank you! I got ahold of someone on eChat and she said they are backed up, so it may take weeks to hear back. I find it a little odd, but oh well. I'll just hang tight in the meantime and cross my fingers for a second chance.

Re: Navy Federal secure message response time?

blindambition — Mon, 30 Nov 2020 18:24:23 GMT

@AverageJoesCredit wrote:
I sent one on Friday night had a response within 2 hours. If they havent responded in 8 days, time to call them. Even for Navy thats way too long.

Definitely this. I had a CLI request take 2 days once, but most messages have response within 24hrs. Usually just a few.

Re: Navy Federal secure message response time?

rrdm78 — Mon, 30 Nov 2020 18:34:45 GMT

I sent a message on Friday as well and still did not received a response it for a reconsideration for credit line increase. I was approved on Friday .

Re: Navy Federal secure message response time?

Anonymous — Mon, 30 Nov 2020 18:54:01 GMT

@rrdm78 wrote:
I sent a message on Friday as well and still did not received a response it for a reconsideration for credit line increase. I was approved on Friday .

Your recon was approved?

Re: Navy Federal secure message response time?

Conceptual23 — Mon, 30 Nov 2020 21:24:28 GMT

They usually get back to me within 24 hours.

Re: Navy Federal secure message response time?

rrdm78 — Mon, 30 Nov 2020 23:35:30 GMT

no response yet to my message.

Re: Navy Federal secure message response time?

Anonymous — Wed, 02 Dec 2020 05:28:20 GMT

@rrdm78 wrote:
no response yet to my message.

Hmm. Maybe it's the application recons that are delayed? I still haven't heard a thing.

Re: Navy Federal secure message response time?

designated_knitter — Wed, 02 Dec 2020 22:56:43 GMT

I also applied for CashRewards last week and was denied. Sent a secured message asking for the nRewards card on 11/24 and never heard anything back.

I called to ask about the nRewards card and wound up having to do a second application as if starting from scratch. So not just you.

Re: Navy Federal secure message response time?

FinStar — Thu, 03 Dec 2020 18:44:54 GMT

As the OP has posted the outcome in the Approvals forum, this thread is now locked to new messages. The new thread can be accessed below:

https://ficoforums.myfico.com/t5/Credit-Card-Approvals/NFCU-91-3-2nd-card-recon-success/td-p/6197337