Comenity (West Elm) CLI likelihood?

gatorlover — Sun, 30 May 2021 18:53:27 GMT

Hi y'all.

I got a Comenity West Elm store card last year in July with a $1500 SL, which I really like because I've been in the process of furnishing my place and I'm a fan of their furniture. I've made a decent bit of purchases in the past year and paid it off to $0 balance.

I'd like to get a CLI as I'm looking to make a larger purchase (a couch) and would like to take advantage of the card's 10% rewards perk, but my CL is too low to realistically use it for that purchase. I've been trying some other Comenity pre-approvals (IKEA Projekt, Lexus card, Alphaeon), and am seeing pre-approvals in the range of $2500-$6500 for those (but I don't need any of them, so I haven't and won't app).

Unfortunately, the CLI button in my online West Elm Comenity account doesn't seem to work, and hasn't for as long as I can remember. It just says "We're sorry, but your account is not eligible for a credit limit increase at this time. For more information, please send us a message via Secure Message Center or call Customer Care at 1-800-695-3988 (TDD/TTY: 1-800-695-1788)."

I've tried calling in and they say they can do it over the phone, but no guarantees whether it'll be a HP or not. Anyone have any experience getting a comenity CLI over the phone under these conditions?

Re: Comenity (West Elm) CLI likelihood?

FinStar — Sun, 30 May 2021 22:26:14 GMT

Have you tried the automated system (i.e. not speaking to an agent)?

Sometimes the call tree can provide the 'request a CLI' option *if* the account is eligible. However, if the option is not available, then you'd have to decide whether speaking to an agent is worth the CLI. In all likelihood it'll be a HP.

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Comenity (West Elm) CLI likelihood?

Re: Comenity (West Elm) CLI likelihood?