topic Re: FNBO Evergreen Pending App in Credit Card Applications

FNBO Evergreen Pending App

Cashbackjunky — Wed, 17 Aug 2022 16:41:10 GMT

Hey All,

I decided to apply for the Evergreen card on 8/11, after seeing my pre-approval, and got hit with the pending message. I've been feverishly checking the app status (I have a rather large purchase coming up that I'd like to use to get the SUB) and it's still pending.

I know FNBO tends to do manual reviews which can take a bit longer. I decided to call in this morning to see if they needed anything from me.

The CSR was VERY polite but when she checked on the status she said "oh it looks like you JUST applied about a week ago" and I thought in my head 'I wouldn't use the word "just" as a descriptor to a 6 day wait' but maybe this really is the norm.

She then said "underwriting hasn't looked at your application yet" when I asked if there is an ETA on that she said "probably another 5-10 business days before they even look at it". A little bewildered, but still in a calm tone, I asked if 3 week decision times are normal and she said "yep. Anything else I can help with?"

Not sure if UW is just SLAMMED right now and the CSR's are getting fed up with applicants calling, or what?

Anyone else have this type of experience?

Re: FNBO Evergreen Pending App

gingerflower — Wed, 17 Aug 2022 16:55:35 GMT

It took 8 days for me to get an email approval so you might give it some time. Fingers crossed for you. 🤞

Re: FNBO Evergreen Pending App

Lou-natic — Wed, 17 Aug 2022 17:23:24 GMT

I wish I could give you some insight but mine was instant approval...I'm sorry you have to wait.

On the other hand at least you weren't instantly denied so there is that! I think you'll be fine and waiting does seem to be the norm for FNBO.

Re: FNBO Evergreen Pending App

Cashbackjunky — Wed, 17 Aug 2022 17:29:46 GMT

@Lou-natic wrote:
I wish I could give you some insight but mine was instant approval...I'm sorry you have to wait.
On the other hand at least you weren't instantly denied so there is that! I think you'll be fine and waiting does seem to be the norm for FNBO.

Yeah, I'm not used to waiting - normally instant decisions, good or bad. I'm fine with waiting but 3 weeks seems a little excessive. But such is life

Re: FNBO Evergreen Pending App

wingennis — Wed, 17 Aug 2022 23:31:30 GMT

I'm with you. That seems excessive. Makes me wonder how long it takes to resovlve problems like fraudulent charges.

Re: FNBO Evergreen Pending App

Cashbackjunky — Wed, 17 Aug 2022 23:52:09 GMT

@wingennis wrote:
I'm with you. That seems excessive. Makes me wonder how long it takes to resovlve problems like fraudulent charges.

That's a great point. Hopefully I get approved but never have to find out

Re: FNBO Evergreen Pending App

Cashbackjunky — Mon, 22 Aug 2022 04:44:51 GMT

Got a question here. I app'd for this a while back now. They pulled my credit report and I've since locked my reports.

My application is still pending, according to the site. My 'new' Cash Magnet account JUST hit my report today.

My question is: FNBO won't see this new AmEx account, right?

*Patiently waiting*

Cheers!

Re: FNBO Evergreen Pending App

coldfusion — Mon, 22 Aug 2022 05:19:30 GMT

They would have to pull another report from someone after the AMEX started to report. A soft pull would tell the tale, it wouldn't need to be a hard pull.

Re: FNBO Evergreen Pending App

mgood — Mon, 22 Aug 2022 17:58:00 GMT

@coldfusion wrote:
A soft pull would tell the tale, it wouldn't need to be a hard pull.

I've wondered how much they see with a SP as opposed to a HP. Anyone here know?

Re: FNBO Evergreen Pending App

Cashbackjunky — Mon, 22 Aug 2022 19:45:34 GMT

Just an update for anyone interested.

Called into the FNBO number listed in the backdoor thread. Connected with one of the nicest CSR's I've ever had the pleasure of speaking with.

She informed me that UW has looked at my app and sent me snail mail on 8/19 requesting additional information. Unfortunately, she has no idea what that additional info is, as it's not noted in my file.

I asked her if, in her professional opinion, this sounded like a conditional approval - assuming I can provide the docs needed. She said 'there is no way for me to know that. All I can tell you is it's not been denied, yet'

I figured that'd be her response but I had to ask.

She let me know I should see this snail mail in 7-10 business days. She also said 'I see we have your email on file, check there to be sure we didn't send the request for info there as well' - no dice on the email

Re: FNBO Evergreen Pending App

coldfusion — Mon, 22 Aug 2022 20:11:12 GMT

@mgood wrote:
@coldfusion wrote:
A soft pull would tell the tale, it wouldn't need to be a hard pull.
I've wondered how much they see with a SP as opposed to a HP. Anyone here know?

They can see everything via a soft pull that they can see via a hard pull. The only substantive functional difference between them is that with a hard pull anyone with permissible purpose will see it whereas with a soft pull only you, the CRA, and the entity that made the soft pull will see it.

Re: FNBO Evergreen Pending App

mgood — Tue, 23 Aug 2022 01:48:24 GMT

@coldfusion wrote:
@mgood wrote:
@coldfusion wrote:
A soft pull would tell the tale, it wouldn't need to be a hard pull.
I've wondered how much they see with a SP as opposed to a HP. Anyone here know?
They can see everything via a soft pull that they can see via a hard pull. The only substantive functional difference between them is that with a hard pull anyone with permissible purpose will see it whereas with a soft pull only you, the CRA, and the entity that made the soft pull will see it.

So the only thing they accomplish with a HP is letting all the other creditors and potential creditors know they're pulling your credit? That's nice.

Re: FNBO Evergreen Pending App

OmarGB9 — Tue, 23 Aug 2022 02:04:31 GMT

@mgood wrote:
@coldfusion wrote:
@mgood wrote:
@coldfusion wrote:
A soft pull would tell the tale, it wouldn't need to be a hard pull.
I've wondered how much they see with a SP as opposed to a HP. Anyone here know?
They can see everything via a soft pull that they can see via a hard pull. The only substantive functional difference between them is that with a hard pull anyone with permissible purpose will see it whereas with a soft pull only you, the CRA, and the entity that made the soft pull will see it.
So the only thing they accomplish with a HP is letting all the other creditors and potential creditors know they're pulling your credit? That's nice.

Yup. Warns other creditors of potentially risky behavior.

Re: FNBO Evergreen Pending App

Cashbackjunky — Fri, 26 Aug 2022 23:33:10 GMT

Finally got the letter in the mail... Is this normal? I've never had all of this stuff asked of me

Re: FNBO Evergreen Pending App

DakotaM — Fri, 26 Aug 2022 23:52:25 GMT

I don't know if it's normal perse, but I got the same letter with my application recently. I mailed in the documents and got approved 3-4 days later. My limit ended up being quite a bit lower than the pre-approval, but in my case I my lol/24 and lol/12,so it was sort of expected.

Re: FNBO Evergreen Pending App

coldfusion — Sat, 27 Aug 2022 09:02:19 GMT

@Cashbackjunky wrote:
Finally got the letter in the mail... Is this normal? I've never had all of this stuff asked of me

Requests for ID/SS card/POI in response to a CC application has been a common theme among credit unions for years but it's a trend that banks have started to adopt more frequently over the last 2 years. "Normal" is a relative term but it isn't just you and FNBO isn't the only bank that has started doing it.

If you'd rather provide copies of the last 2 paystubs you can always call and see if they will accept those in lieu of your W2s but at this point you'll need to give them what they ask for/they confirmed what they will accept for them to move forward and process your application.

Re: FNBO Evergreen Pending App

SouthJamaica — Sat, 27 Aug 2022 11:44:00 GMT

@Cashbackjunky wrote:
Hey All,

I decided to apply for the Evergreen card on 8/11, after seeing my pre-approval, and got hit with the pending message. I've been feverishly checking the app status (I have a rather large purchase coming up that I'd like to use to get the SUB) and it's still pending.

I know FNBO tends to do manual reviews which can take a bit longer. I decided to call in this morning to see if they needed anything from me.

The CSR was VERY polite but when she checked on the status she said "oh it looks like you JUST applied about a week ago" and I thought in my head 'I wouldn't use the word "just" as a descriptor to a 6 day wait' but maybe this really is the norm.

She then said "underwriting hasn't looked at your application yet" when I asked if there is an ETA on that she said "probably another 5-10 business days before they even look at it". A little bewildered, but still in a calm tone, I asked if 3 week decision times are normal and she said "yep. Anything else I can help with?"

Not sure if UW is just SLAMMED right now and the CSR's are getting fed up with applicants calling, or what?

Anyone else have this type of experience?

I applied for the business version of the card with FNBO. I had been prequalified. It took around 3 weeks but eventually I was approved, and for the prequalified account. So yes, if my experience is any guide, it is normal.

Re: FNBO Evergreen Pending App

ocheosa — Sat, 27 Aug 2022 19:56:51 GMT

@Cashbackjunky , I applied for the business version and was asked for additional docs (although different) as well.

What you can do is call and let the CSR know you would prefer not to send sensitive docs via us mail and ask if you could send to the credit department via email. If the process remains the same, CSR will hopefully provide you with the email of the loan analyst handling your file. Send both pieces of ID verification which is important and attach a few paystubs. If an issue, the analyst will email you back letting you know they can't accept the paystubs (or bank statements) in lieu of W2's. Given the last 2 years, with shutdowns & altered hours/shifts, it seems counterproductive to go by W2s only for income. I would give it a try and see what they say.

Good luck!

Re: FNBO Evergreen Pending App

OmarGB9 — Sun, 28 Aug 2022 04:10:53 GMT

@ocheosa wrote:
@Cashbackjunky , I applied for the business version and was asked for additional docs (although different) as well.

What you can do is call and let the CSR know you would prefer not to send sensitive docs via us mail and ask if you could send to the credit department via email. If the process remains the same, CSR will hopefully provide you with the email of the loan analyst handling your file. Send both pieces of ID verification which is important and attach a few paystubs. If an issue, the analyst will email you back letting you know they can't accept the paystubs (or bank statements) in lieu of W2's. Given the last 2 years, with shutdowns & altered hours/shifts, it seems counterproductive to go by W2s only for income. I would give it a try and see what they say.

Good luck!

How is email more secure than US mail? If anything, I'd ask if they have a secure portal I could use to upload sensitive documents.

Re: FNBO Evergreen Pending App

ocheosa — Sun, 28 Aug 2022 12:50:41 GMT

@OmarGB9 wrote:
@ocheosa wrote:
@Cashbackjunky , I applied for the business version and was asked for additional docs (although different) as well.

What you can do is call and let the CSR know you would prefer not to send sensitive docs via us mail and ask if you could send to the credit department via email. If the process remains the same, CSR will hopefully provide you with the email of the loan analyst handling your file. Send both pieces of ID verification which is important and attach a few paystubs. If an issue, the analyst will email you back letting you know they can't accept the paystubs (or bank statements) in lieu of W2's. Given the last 2 years, with shutdowns & altered hours/shifts, it seems counterproductive to go by W2s only for income. I would give it a try and see what they say.

Good luck!
How is email more secure than US mail? If anything, I'd ask if they have a secure portal I could use to upload sensitive documents.

This is why I now tend to shy away from giving advice on this forum and message individuals direct. It's called reading between the lines. My recommendation had nothing to do with snail mail vs email and everything to do with having a direct line of communication with the individual making the decision on the pending application. In my experience, the analyst has a bit of leeway on alternate documents accepted but only s/he can advise what those documents are.