topic Re: Getting error message with citi's pre-screen check in Credit Card Applications

Getting error message with citi's pre-screen check

ptatohed — Mon, 09 Jan 2023 08:07:18 GMT

I think I am ready to go for another card. I am looking at the Rewards+ to compliment my citi DC and CC. I could just app but, because citi offers this pre-screen option, I'd like to use it first. Every time I enter my info and submit, I get the below error message. It's been a few weeks. Are others getting this message? Has anyone used the pre-screen check successfully in the past? If I call that 888 number, can they do a pre-check over the phone? Thank you.

https://online.citi.com/US/ag/cards/pre-screen

Re: Getting error message with citi's pre-screen check

FinStar — Mon, 09 Jan 2023 05:45:46 GMT

@ptatohed wrote:
I think I am ready to go for another card. I am looking at the Rewards+ to compliment my citi DC and CC. I could just app but, because citi offers this pre-screen option, I'd like to use it first. Every time I enter my info and submit I get the below error message. It's been a few weeks. Are others getting this message? Has anyone used the pre-screen check successfully in the past? If I call that 888 number, can they do a pre-check over the phone? Thank you.

https://online.citi.com/US/ag/cards/pre-screen

No errors found from my end. Just tested it and the results spit out -- Simplicity 😂💀

Granted, not a card I need or want, but it seems Citi already knows I already have all of their flavors, except Simplicity and the AT&T CCs. #firstworldproblems

Other than some obvious troubleshooting, have you tried replicating on another browser? Are you using VPN? Did you try it on a different device? Cleared your cache and cookies? As far as the 888 number, why don't you call it? Not sure if the number is to report the issue or whether they can do any pre-screening offers over the phone 🤷‍♂️

Re: Getting error message with citi's pre-screen check

ptatohed — Mon, 09 Jan 2023 06:23:23 GMT

@FinStar wrote:
@ptatohed wrote:
I think I am ready to go for another card. I am looking at the Rewards+ to compliment my citi DC and CC. I could just app but, because citi offers this pre-screen option, I'd like to use it first. Every time I enter my info and submit I get the below error message. It's been a few weeks. Are others getting this message? Has anyone used the pre-screen check successfully in the past? If I call that 888 number, can they do a pre-check over the phone? Thank you.

https://online.citi.com/US/ag/cards/pre-screen

No errors found from my end. Just tested it and the results spit out -- Simplicity 😂💀

Granted, not a card I need or want, but it seems Citi already knows I already have all of their flavors, except Simplicity and the AT&T CCs. #firstworldproblems

Other than some obvious troubleshooting, have you tried replicating on another browser? Are you using VPN? Did you try it on a different device? Cleared your cache and cookies? As far as the 888 number, why don't you call it? Not sure if the number is to report the issue or whether they can do any pre-screening offers over the phone 🤷‍♂️

Thank you Fin. Tried different computers but, now that you mentioned it, both were Chrome, so thanks, I will try another browser. I would have no idea if I am using a VPN or not, lol. I will try the 888 # if I can't get it and report back.

Re: Getting error message with citi's pre-screen check

FinStar — Mon, 09 Jan 2023 06:32:46 GMT

@ptatohed wrote:
@FinStar wrote:
@ptatohed wrote:
I think I am ready to go for another card. I am looking at the Rewards+ to compliment my citi DC and CC. I could just app but, because citi offers this pre-screen option, I'd like to use it first. Every time I enter my info and submit I get the below error message. It's been a few weeks. Are others getting this message? Has anyone used the pre-screen check successfully in the past? If I call that 888 number, can they do a pre-check over the phone? Thank you.

https://online.citi.com/US/ag/cards/pre-screen

No errors found from my end. Just tested it and the results spit out -- Simplicity 😂💀

Granted, not a card I need or want, but it seems Citi already knows I already have all of their flavors, except Simplicity and the AT&T CCs. #firstworldproblems

Other than some obvious troubleshooting, have you tried replicating on another browser? Are you using VPN? Did you try it on a different device? Cleared your cache and cookies? As far as the 888 number, why don't you call it? Not sure if the number is to report the issue or whether they can do any pre-screening offers over the phone 🤷‍♂️
Thank you Fin. Tried different computers but, now that you mentioned it, both were Chrome, so thanks, I will try another browser. I would have no idea if I am using a VPN or not, lol. I will try the 888 # if I can't get it and report back.

No worries.

Just for context, I tested this on two separate devices and browsers -- Safari (fruitPad) as well as Chrome (Android) mobile device. I bet if you try it on a different device and/or different browser, it may yield something. You may want to check your browser's privacy settings as well.

Re: Getting error message with citi's pre-screen check

ptatohed — Mon, 09 Jan 2023 08:09:01 GMT

Arrrgghhh. I tried MS Edge, and dogpile, with the same error screen. Maybe there are no citi cards for me? lol

Re: Getting error message with citi's pre-screen check

FinStar — Mon, 09 Jan 2023 07:23:56 GMT

@ptatohed wrote:
Arrrgghhh. I tried MS Edge, and dogpile with the same error screen. Maybe there are no citi cards for me? lol

That's interesting. Sorry your browsers are having issues with the tool 🫠

Now, to be fair, the tool is simply a pre-selection front. No guarantees on results since it's not like the AmEx or Chase pre-qualification portal, for example.

That said, while it can (psychologically) help to gauge the odds, I always went YOLO (following the @simplynoir mantra 😎) with most, if not, all of my Citi apps. There for a while the online tool wasn't working for anyone so there was no other way to check, besides waiting for any pre-selected snail mail offers which were no different than doing it online.

My advice, when you feel you're ready go for it.

Re: Getting error message with citi's pre-screen check

simplynoir — Mon, 09 Jan 2023 17:18:31 GMT

@FinStar wrote:
@ptatohed wrote:
Arrrgghhh. I tried MS Edge, and dogpile with the same error screen. Maybe there are no citi cards for me? lol
That's interesting. Sorry your browsers are having issues with the tool 🫠

Now, to be fair, the tool is simply a pre-selection front. No guarantees on results since it's not like the AmEx or Chase pre-qualification portal, for example.

That said, while it can (psychologically) help to gauge the odds, I always went YOLO (following the @simplynoir mantra 😎) with most, if not, all of my Citi apps. There for a while the online tool wasn't working for anyone so there was no other way to check, besides waiting for any pre-selected snail mail offers which were no different than doing it online.

My advice, when you feel you're ready go for it.

@FinStar, YOLO is sometimes the only way to go if you want to app lol. When you get to a credit profile strong enough to not worry about scores is pretty much the way to go. Sometimes the bank's rules get in the way of that (read: Chase) but it's worked out well so far. In fact just yesterday was talking with a few friends about applying for the Citi Premier bc the bonus is going back to normal. I knew I was probably going to getan auto-denail because of the HPs I've taken to get Chase business cards but I was willing to roll the dice before changing my mind. Now it's a waiting game again. Sigh...

Re: Getting error message with citi's pre-screen check

Remedios — Tue, 10 Jan 2023 00:51:56 GMT

@ptatohed so, did you yolo or not?

I got that same error yesterday, that talked me out of applying for about an hour.

Then prequal worked, and I got Simplicity and the dark, ugly card. I talked myself out, I cannot even remember why, something about not being in a mood for yet another new useless account

Re: Getting error message with citi's pre-screen check

FinStar — Tue, 10 Jan 2023 00:58:01 GMT

@Remedios wrote:
@ptatohed so, did you yolo or not?

I got that same error yesterday, that talked me out of applying for about an hour.
Then prequal worked, and I got Simplicity and the dark, ugly card. I talked myself out, I cannot even remember why, something about not being in a mood for yet another new useless account

Which dark, ugly card? Diamond Preferred or Rewards+ @Remedios? 😶

Re: Getting error message with citi's pre-screen check

Remedios — Tue, 10 Jan 2023 00:59:46 GMT

@FinStar wrote:
@Remedios wrote:
@ptatohed so, did you yolo or not?

I got that same error yesterday, that talked me out of applying for about an hour.
Then prequal worked, and I got Simplicity and the dark, ugly card. I talked myself out, I cannot even remember why, something about not being in a mood for yet another new useless account

Which dark, ugly card? Diamond Preferred or Rewards+ @Remedios? 😶

I think it's Diamond, it wasn't Rewards+

Basically, Citi thinks I need BT 😐

Re: Getting error message with citi's pre-screen check

simplynoir — Tue, 10 Jan 2023 01:14:01 GMT

@Remedios wrote:
@FinStar wrote:
Which dark, ugly card? Diamond Preferred or Rewards+ @Remedios? 😶
I think it's Diamond, it wasn't Rewards+
Basically, Citi thinks I need BT 😐

Can confirm it's the Diamond that I got as well, that which I regert PCing to since it caused me to wait more 🤦‍♂️

Re: Getting error message with citi's pre-screen check

FinStar — Tue, 10 Jan 2023 01:47:21 GMT

@simplynoir wrote:
@Remedios wrote:
@FinStar wrote:
Which dark, ugly card? Diamond Preferred or Rewards+ @Remedios? 😶
I think it's Diamond, it wasn't Rewards+
Basically, Citi thinks I need BT 😐
Can confirm it's the Diamond that I got as well, that which I regert PCing to since it caused me to wait more 🤦‍♂️

You PC'd from one of your TYP cards, didn't you? 🥶

Tis ok, when one of mine (can't recall if it was Premier or Preferred) was reported L/S due to fraud, card number changed and reset the clock (I certainly wasn't going to test the waters and go YOLO cuz SUB was juicy). The plan was for Premier #10 (kidding) to play out in early 2022, but because of the new account number it got pushed to July of this year 😬

Re: Getting error message with citi's pre-screen check

FinStar — Tue, 10 Jan 2023 01:49:46 GMT

@Remedios wrote:
@FinStar wrote:
@Remedios wrote:
@ptatohed so, did you yolo or not?

I got that same error yesterday, that talked me out of applying for about an hour.
Then prequal worked, and I got Simplicity and the dark, ugly card. I talked myself out, I cannot even remember why, something about not being in a mood for yet another new useless account

Which dark, ugly card? Diamond Preferred or Rewards+ @Remedios? 😶
I think it's Diamond, it wasn't Rewards+
Basically, Citi thinks I need BT 😐

Sames.

Diamond Preferred is not badz 🫣 It's purdy (well, to me at least).

Re: Getting error message with citi's pre-screen check

Remedios — Tue, 10 Jan 2023 02:08:47 GMT

I just have to stay strong till midnight, if that's when SUB changes.

Then SUB turns into pumpkin, I turn into gremlin, business as usual

Re: Getting error message with citi's pre-screen check

simplynoir — Tue, 10 Jan 2023 02:48:39 GMT

@FinStar wrote:
@simplynoir wrote:
@Remedios wrote:
@FinStar wrote:
Which dark, ugly card? Diamond Preferred or Rewards+ @Remedios? 😶
I think it's Diamond, it wasn't Rewards+
Basically, Citi thinks I need BT 😐
Can confirm it's the Diamond that I got as well, that which I regert PCing to since it caused me to wait more 🤦‍♂️
You PC'd from one of your TYP cards, didn't you? 🥶

Tis ok, when one of mine (can't recall if it was Premier or Preferred) was reported L/S due to fraud, card number changed and reset the clock (I certainly wasn't going to test the waters and go YOLO cuz SUB was juicy). The plan was for Premier #10 (kidding) to play out in early 2022, but because of the new account number it got pushed to July of this year 😬

At the time the AF on Citi Premier was coming due so PC'd to Diamond not realizing that they changed the account number and reset stupid clock. Now I was gonna play it safe til next month and then Citi started being jerk with returning bonus to normal, sat on it for a bit and decided I already waited this long so might as well wait til it comes back

*cue Spongebob narrator voice*

Re: Getting error message with citi's pre-screen check

ptatohed — Tue, 10 Jan 2023 02:50:41 GMT

@Remedios wrote:
@ptatohed so, did you yolo or not?

I got that same error yesterday, that talked me out of applying for about an hour.
Then prequal worked, and I got Simplicity and the dark, ugly card. I talked myself out, I cannot even remember why, something about not being in a mood for yet another new useless account

I haven't done anything yet! But I will report when I do.

Re: Getting error message with citi's pre-screen check

ptatohed — Tue, 10 Jan 2023 08:17:38 GMT

Pre-approval is still not working for me.

How reliable are the approval odds on Credit Sesame? It looks like they have me down for 'Very Good' for citi products. By comparison, Upgrade is 'Excellent' and Credit One is 'Outstanding'.

Oh, the temptation. I think I will app soon. I was hoping that they would bring back the 5X on dining for the first year so I could actually get more than 1 - 2X while working toward the intro bonus (20,000 pts, $1500 spend, 3 months).

Re: Getting error message with citi's pre-screen check

FinStar — Tue, 10 Jan 2023 18:49:26 GMT

@ptatohed wrote:
Pre-approval is still not working for me.

How reliable are the approval odds on Credit Sesame? It looks like they have me down for 'Very Good' for citi products. By comparison, Upgrade is 'Excellent' and Credit One is 'Outstanding'.

Oh, the temptation. I think I will app soon. I was hoping that they would bring back the 5X on dining for the first year so I could actually get more than 1 - 2X while working toward the intro bonus (20,000 pts, $1500 spend, 3 months).

They are not reliable. That goes for most third party CMS that peddle these offers.

At least on CK if a 'guaranteed' pre-qualified offer pops up they will give you $50 if denied.

Just do it 😂

Re: Getting error message with citi's pre-screen check

OmarGB9 — Tue, 10 Jan 2023 19:18:23 GMT

Listen to Nike: Just Do It.

Re: Getting error message with citi's pre-screen check

FinStar — Tue, 10 Jan 2023 19:52:49 GMT

@Remedios wrote:
I just have to stay strong till midnight, if that's when SUB changes.
Then SUB turns into pumpkin, I turn into gremlin, business as usual

SUB is still 80K as of this afternoon. Did you still end up turning into a gremlin @Remedios? I made sure not to feed you after midnight 😜