topic Re: Amex Gold not appearing in Credit Card Applications

Amex Gold not appearing

Chazzay12 — Thu, 19 Jan 2023 15:22:54 GMT

So I'm more or so just curious here. I already have an Amex BCE and Green. I have no need for any new cards at this time but as I've check my accounts I've come to realize that the Amex Gold card doesn't appear anywhere online for me. I can't even search for it.

I just thought this was weird and if anyone has the same issue or what. I show as preapproved for the Platinum and other cobranded cards so I don't think it has to do with that.

like I said I'm not trying or planning to apply I'm just curious why it might not show up online at all.

Re: Amex Gold not appearing

cashorcharge — Thu, 19 Jan 2023 16:05:22 GMT

Not entirely sure...especially since you're claiming you're pre-approved for the Platinum

Re: Amex Gold not appearing

Chazzay12 — Thu, 19 Jan 2023 16:18:39 GMT

Strange huh? Here's a screen shot of what happens when I search for gold card then click on the link. When trying to open gold card page

Shows preapproval for platinum

Re: Amex Gold not appearing

citymunky — Thu, 19 Jan 2023 17:48:55 GMT

For me, the gold card normally appears under the EveryDay Preferred and EveryDay cards. Now I see the Hilton Honors Aspire card, but no Gold card.cars. EDIT. Nevermind, just logged back in and the Gold Card is under my recommended cards.

Re: Amex Gold not appearing

Chazzay12 — Thu, 19 Jan 2023 17:57:42 GMT

@citymunky Thanks for the update. Interesting. I just researched all over the website and it doesn't appear when I'm logged in anywhere & get error message when I manually search for it.

Maybe I am just ineligible for the card. Just odd since it shows preapproval message for platinum and I already have green 🤷‍♂️

Re: Amex Gold not appearing

OmarGB9 — Thu, 19 Jan 2023 18:44:57 GMT

But it shows up whenever you're NOT logged in, right?

Re: Amex Gold not appearing

Chazzay12 — Thu, 19 Jan 2023 19:22:37 GMT

@OmarGB9 that is correct! I just checked.

if I don't log in and do incognito then it does clearly appear.

Re: Amex Gold not appearing

OmarGB9 — Thu, 19 Jan 2023 19:26:45 GMT

It's weird that it doesn't show up when you're logged in.

Re: Amex Gold not appearing

Chazzay12 — Thu, 19 Jan 2023 20:58:03 GMT

Just an update: i ended up chatting with an agent. They sent me another link to try and that didn't work either. They said they'd pass it along and try again in 24-48 hours.

they mentioned too I am able to apply for the Gold card, so idk 🤷‍♂️ maybe just an IT glitch. Thanks for the feedback everyone

Re: Amex Gold not appearing

TennTillman — Sat, 21 Jan 2023 00:26:16 GMT

I didn't have an Amex so I didn't apply for a specific card, instead I entered my info to see what card I qualified for. It came back with the platinum card. Before excepting I tried preapproval for Gold and it was a no-go. Applied for platinum and got approved. Strange. I think I will try down grading in a year.

Re: Amex Gold not appearing

OmarGB9 — Tue, 24 Jan 2023 00:53:35 GMT

@TennTillman wrote:
I didn't have an Amex so I didn't apply for a specific card, instead I entered my info to see what card I qualified for. It came back with the platinum card. Before excepting I tried preapproval for Gold and it was a no-go. Applied for platinum and got approved. Strange. I think I will try down grading in a year.

All charge cards have the same UW criteria, so you'd have gotten approved for the Gold even if no preapproval came back.

Re: Amex Gold not appearing

citymunky — Wed, 25 Jan 2023 01:55:03 GMT

Then I wonder why they just don't show that you are pre-approved for the charge cards if you already hold one.

Re: Amex Gold not appearing

Chazzay12 — Wed, 25 Jan 2023 13:29:20 GMT

@citymunky wrote:
Then I wonder why they just don't show that you are pre-approved for the charge cards if you already hold one.

Well in my case, there's just something wrong with the website. The CS rep told me I can apply, and that it should be available on website so idk lol. It does show me as preapproved for the charge cards and cobranded.

for @TennTillman they were looking at preapproval before being a member and it came back platinum. My guess is that they are preapproved for any of them, however Amex showed them the platinum due to marketing of the highest annual fee card.

Re: Amex Gold not appearing

DONZI — Wed, 25 Jan 2023 17:30:49 GMT

I think the amex website is generally in a state of flux.

It covers SO MUCH stuff and legacy versions of the website still pop-in from various links.. The integration of other services (banking) and so forth into a single sign-in approach and who knows what else.

It's very, uhh.. Frankenstein like? I get emails with links which outright fail, sometimes go to legacy pages, don't go to the correct/intended destination page, etc... and it seems kind of sluggish a lot of times.

Re: Amex Gold not appearing

citymunky — Wed, 25 Jan 2023 23:17:34 GMT

@Chazzay12 @In my case, it only shows I'm preappoved for the co-branded cards, but not the Platinum or Green

Re: Amex Gold not appearing

Credit17 — Mon, 30 Jan 2023 18:39:04 GMT

I've been experiencing the same issue on the AmEx site for a few days now. And then the Blue Cash Everyday card also disappeared. So I can only see 16 personal AmEx cards -- most people will have 18 listed.