topic Re: Amex app huge glitch, be careful in Credit Card Applications

Amex app huge glitch, be careful

SRT4kid93 — Sat, 07 Jun 2025 01:58:22 GMT

I had a huge glitch with the Amex app tonight. I went to the offers section where it says all the offers currently offered. You know for example it may say "spend $100 at gucci and get $25 back"

when I went there it asked my for my name and date of birth, which I thought was weird. But I figured it was due to the fact that I just got a new Amex so maybe I had to put In my info so it would generate the offers.

it then took me to a screen saying thanks for your application and I immediately got an email saying my application was being reviewed. So of course I immediately called Amex and it turned out instead of going to the offers section, the app had me apply for an authorized user card, for myself.

so I would have my main card under my name and then an AU card, under my name. (Which I didn't even know was possible)

I had them cancel the application but still, this shouldn't have happened.

Re: Amex app huge glitch, be careful

c00mtg — Tue, 17 Jun 2025 14:22:59 GMT

First time I hear about this, very weird indeed

Re: Amex app huge glitch, be careful

creditrizz — Fri, 20 Jun 2025 19:00:18 GMT

There's always an offer in that section for rewards points if you add an AU and they spend a certain amount. You probably just clicked that without realizing

Re: Amex app huge glitch, be careful

Patient957 — Fri, 20 Jun 2025 19:23:32 GMT

@creditrizz wrote:
There's always an offer in that section for rewards points if you add an AU and they spend a certain amount. You probably just clicked that without realizing

So you're saying there was a glitch, it just wasn't with the Amex app?

Re: Amex app huge glitch, be careful

SRT4kid93 — Fri, 20 Jun 2025 20:33:09 GMT

I guess it's possible ? But I didn't even get that far.

I clicked on offers and it immediately asked me for some information and told me I couldn't move on without entering the info. then told me my application was successful.

when I went to that section in the past I never had any issues, never accidentally applied. I just figured since it was a new account it needed to populate the offers based on my information/location.

It didn't look like there was any way to skip it, but it's possible I just wasn't paying close to enough attention.

Re: Amex app huge glitch, be careful

Gregory1776 — Sat, 21 Jun 2025 23:33:54 GMT

@SRT4kid93 wrote:

I had a huge glitch with the Amex app tonight. I went to the offers section where it says all the offers currently offered. You know for example it may say "spend $100 at gucci and get $25 back"

when I went there it asked my for my name and date of birth, which I thought was weird. But I figured it was due to the fact that I just got a new Amex so maybe I had to put In my info so it would generate the offers.

it then took me to a screen saying thanks for your application and I immediately got an email saying my application was being reviewed. So of course I immediately called Amex and it turned out instead of going to the offers section, the app had me apply for an authorized user card, for myself.

so I would have my main card under my name and then an AU card, under my name. (Which I didn't even know was possible)

I had them cancel the application but still, this shouldn't have happened.

Dude, I had this happen to me when I opened my SkyMiles Platnium. Got an AU card for myself, somehow, in the application process and got it before I got the "original" card.

Bizarre.

Re: Amex app huge glitch, be careful

SRT4kid93 — Sun, 22 Jun 2025 01:27:11 GMT

@Gregory1776

First off thanks for sharing, it makes me feel better knowing it didn't only happen to me.

Yea I still don't know how that happened, not once did it ever say anything about an authorized user card. All it said was "to continue to the offers section, fill out this form.

I know Amex pushes AU cards HARD. So far every single time I have called customer service they have immediately tried to push me on an authorized user card.

i tell them "I don't know I don't really have anyone I trust enough to give them a card for which I'm completely responsible"

and they still try to push one! lol. So I'm not surprised that their app has little sections that let you apply, but if your customers are applying for things without even knowing it. That's probably something they should address, even if it's an honest mistake. I mean if it happened to us, it's probably happened to a lot of people.

Re: Amex app huge glitch, be careful

MarkintheHV — Sun, 22 Jun 2025 08:57:09 GMT

Having an AU card can sometimes work to your advantage. I have a Delta reserve and a no annual fee delta platinum AU on the same account. I use the platinum for things that give me better rewards, and the Reserve for everything else.

Re: Amex app huge glitch, be careful

creditrizz — Sun, 22 Jun 2025 13:48:15 GMT

When I applied for gold business card they did try to sneak in an AU app as well that wasn;t too obvious unless you realy slowed down and read it during the app process. I'm usually too juiced about the signup bonus and pending approval to take my time during these the apps, so it almost got me that time as well. Wouldn't really make a difference to me if they added me as an AU to myself amyway, but I would have said **bleep** if that cheap white amex AU biz card showed up in the mai.

Re: Amex app huge glitch, be careful

Gregory1776 — Sun, 22 Jun 2025 16:14:29 GMT

@MarkintheHV wrote:
Having an AU card can sometimes work to your advantage. I have a Delta reserve and a no annual fee delta platinum AU on the same account. I use the platinum for things that give me better rewards, and the Reserve for everything else.

Wait… Explain this? You have a Delta reserve account yourself, and have linked to that account to platinum? That has no annual fee?

Re: Amex app huge glitch, be careful

Gregory1776 — Sun, 22 Jun 2025 16:16:30 GMT

@creditrizz wrote:
When I applied for gold business card they did try to sneak in an AU app as well that wasn;t too obvious unless you realy slowed down and read it during the app process. I'm usually too juiced about the signup bonus and pending approval to take my time during these the apps, so it almost got me that time as well. Wouldn't really make a difference to me if they added me as an AU to myself amyway, but I would have said **bleep** if that cheap white amex AU biz card showed up in the mai.

Exactly what they did to me. I don't know why.

Re: Amex app huge glitch, be careful

SRT4kid93 — Sun, 22 Jun 2025 17:46:45 GMT

@Gregory1776

I'm sure they must have done studies that showed those with AU cards spend more 85% of the time when compared to similar customers or something like that.

(note, I'm not talking about legit AU situations where you give a card to someone else, but situations where 1 person has 2 cards, they must spend more on average)

That's what makes the most sense