topic Re: Account in good standing closed by issuer (Synchrony) in Credit Card Applications

Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Fri, 31 Oct 2025 23:23:55 GMT

My account in good standing was closed by the issuer.

Any idea how that will affect me in future applications?

I'm pretty sure the card will stay on my history for 10 years and that will help me, but I want to dig deeper than that.

Every bank has their own process. So wondering what your thoughts are on how this will affect my credit applications? (not just credit score)

And just in case: Is there any chance I could get a card closed by Synchrony "un-closed"?

Thanks!

Re: Account in good standing closed by issuer (Synchrony)

DoppelgangerD — Fri, 31 Oct 2025 23:50:37 GMT

If you mean is it "bad for your credit" for the account to be closed by the bank, the answer is no.

That will never be an issue as long as the history of the account on your credit report(s) is good with no adverse marks.

Other issues are how it (the account closure) affects your total credit line from all cards, and your total utilization from all accounts, as well as individual accounts.

Also average age of all accounts, age of oldest account, age of newest account, hard inquiries over the past 2 years, new accounts over the past 2 years, total debt, etc... etc...

Creditors look at many factors when considering an application for credit.

Also, it is very rare for any bank to reopen a closed account, and in most cases it's impossible.

Usually only happens when there's some legal factor and something like the CFPB or similar agency steps in to handle an issue.

@TyrannicalDuncery3 wrote:
My account in good standing was closed by the issuer.

Any idea how that will affect me in future applications?

I'm pretty sure the card will stay on my history for 10 years and that will help me, but I want to dig deeper than that.

Every bank has their own process. So wondering what your thoughts are on how this will affect my credit applications? (not just credit score)

And just in case: Is there any chance I could get a card closed by Synchrony "un-closed"?

Thanks!

Re: Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Sat, 01 Nov 2025 00:34:14 GMT

Thanks a lot @DoppelgangerD !!!

Do you know of any issuers who specifically look for closed accounts? I ask because I feel great about my normal age, credit and utilization metrics even with this account gone. But I'm nervous that an analyst or algorithm will latch right onto the closed account and freak out, even though my numbers are good. Any thoughts there?

I did try the reinstatement process with Synchrony, but from what I've heard it's a fool's errand, similar to what you said.

Re: Account in good standing closed by issuer (Synchrony)

DoppelgangerD — Sat, 01 Nov 2025 00:50:42 GMT

I don't know of any.

In 99.9% of applications, it shouldn't be an issue.

IF that specific account is less than 2 years old, that could be an issue, but not necessarily because it's closed, but just because it's a "new" account that's been opened while trying to open another, but if it's the only account opened in the last 2 years, then again probably not an issue.

Another issue could be if that closed account has a balance due.

If so then make sure you pay it off ASAP and before applying for new credit.

@TyrannicalDuncery3 wrote:
Thanks a lot @DoppelgangerD !!!

Do you know of any issuers who specifically look for closed accounts? I ask because I feel great about my normal age, credit and utilization metrics even with this account gone. But I'm nervous that an analyst or algorithm will latch right onto the closed account and freak out, even though my numbers are good. Any thoughts there?

I did try the reinstatement process with Synchrony, but from what I've heard it's a fool's errand, similar to what you said.

Re: Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Sat, 01 Nov 2025 01:02:33 GMT

Thanks Doppelganger for all the detail!!! <3 I paid my remaining balance this morning, I see that the funds were deducted from my source account so hopefully it credits.

It is a new account and I have several new accounts, but I'm okay with having several new accounts. I've generally been able to get approved with 0/6 2/12, hoping to keep that going.

My understanding is that the closed account will age normally.

Re: Account in good standing closed by issuer (Synchrony)

Patient957 — Sat, 01 Nov 2025 12:57:26 GMT

@TyrannicalDuncery3 wrote:
My account in good standing was closed by the issuer.

Any idea how that will affect me in future applications?

The closed account itself won't matter. But if there's something in your profile that led to the account closure, and if that attribute persists, it could lead to further AA or affect future applications.

I know Synch can be capricious, but any idea what led them to close the account?

Re: Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Sat, 01 Nov 2025 18:42:01 GMT

@Patient957 wrote:
@TyrannicalDuncery3 wrote:
My account in good standing was closed by the issuer.

Any idea how that will affect me in future applications?
The closed account itself won't matter. But if there's something in your profile that led to the account closure, and if that attribute persists, it could lead to further AA or affect future applications.

I know Synch can be capricious, but any idea what led them to close the account?

Thanks! My credit profile is fine, I think they are using some weird "advanced" analytics to close the account. Not sure. I'll give more detail after the reinstatement process is complete (unlikely to work, and allegedly takes 30 days). I will say that I had this card for 3 weeks, spent a total of $700 and paid it off all within those 3 weeks.

Re: Account in good standing closed by issuer (Synchrony)

Total_Synergy — Sat, 01 Nov 2025 18:55:54 GMT

Yes @TyrannicalDuncery3, please keep us updated as to the reasoning for closure or re-instatement. We need a datapoint. It seems weird, even for Synchrony...

Re: Account in good standing closed by issuer (Synchrony)

SilentTraveler — Sat, 01 Nov 2025 20:05:35 GMT

Can you confirm that this is the new Venmo card you opened last month?

Having them close a new credit card issued within 3 weeks sounds like a different issue than simply closing an account in good standing. Something must have triggered this shut down. Hopefully they will provide you with more information on their decision.

I would not be happy if I apllied for a credit card, approved and started using it, and then the issuer cancels the account within 3 weeks.

Re: Account in good standing closed by issuer (Synchrony)

Jnbmom — Sat, 01 Nov 2025 21:31:11 GMT

@TyrannicalDuncery3

What is your total exposure with synch ?

Re: Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Sat, 01 Nov 2025 22:06:18 GMT

@Jnbmom wrote:
@TyrannicalDuncery3

What is your total exposure with synch ?

This is my first and only card with Synchrony, CL 7500.

Re: Account in good standing closed by issuer (Synchrony)

Jnbmom — Sat, 01 Nov 2025 22:46:16 GMT

@Jnbmom wrote:
@TyrannicalDuncery3

What is your total exposure with synch ?

Ohhhhh definitely something spooked them then

Re: Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Sat, 01 Nov 2025 23:00:07 GMT

Ohhhhh definitely something spooked them then

Thanks!! Yeah, agree. Any idea whether they tend to shut people down for life?

Re: Account in good standing closed by issuer (Synchrony)

Jnbmom — Sat, 01 Nov 2025 23:48:45 GMT

@TyrannicalDuncery3 wrote:
Ohhhhh definitely something spooked them then
Thanks!! Yeah, agree. Any idea whether they tend to shut people down for life?

Not that I am aware of

Re: Account in good standing closed by issuer (Synchrony)

youngandcreditwrthy — Thu, 06 Nov 2025 16:53:41 GMT

you could probably get it re opened by contacting the Executive Office, but Im not certain as I've never done that with SyncB.

My first time around building credit, I probably had ten accounts with them, trimmed back to four with 25k limits each... they didnt close them (this was around 2016 right when they were transitionuing from GECRB to SyncB and going public - this bank originally started as the finance arm of GE which also almost caused GE to go totally kaput back in 07-08 as most of their profit and rev was derived from being a "shadow bank" sort of like the BNPL of today)

so, I recently had my 5 accounts closed with them which was about 1/4th of my total CLs, my score didn't change but for about 5 points because I'm able to keep utilization in check.

Synchrony relies a lot on Lexis Nexis (internal risk score that you CAN OBTAIN although very difficult to get the score, the report is easier) and Sage Stream.. which I think Transunion owns and operates both of - and SyncB mostly uses Transunion and these tertiary, or quadriary(word?) products/reports create issues.

Lexis Nexis keeps track of far more than a normal credit report doees.. they keep track of the number of DDA (demand deposit accounts) or checking/savigns accounts you open, they keep track of how many cash advances and when, they keep track of more auto related financing questions.. its the weirdest and most rediculous report Ive ever looked at. Im all about Risk Management, but seeing certain activity as "risky" when it's not ... like youll hear that credit cards will get shut down when someone pays their balance off...etc. Paying something off in full even if they only paid the min for I dunno a year bc of a 0% deal? That's not default.

or some banks don't like you paying in full to keep your statement balance at Zero.

ultimately, I think Synchrony and all other banks that are essentially engaging in "universal default" by using another report or the status of other accounts (although i've had no missed payments or baddies either) are breaking the law, specifically Credit Card Act which prohibited "universal default" but no one has brought a case yet. Some folks are very very exposed, like they get up to 100k in credit with Sync and then they get shut down. That's bad.

also, the algorithms look for changes in payment patterns, if you normally pay in full, but then only start paying the min or if you change your payment amounts, patterns, etc. it throws up outlying flags.

with AI accelerating, it's only going to get worse because our credit system sort of operates on its own already with the advent of FICO scoring in the 70s, so imagine investors wanting capital to be used more effectively.. more unused lines being yanked, making it harder for people to build /maintain credit in the first place.

Geography plays a large part too. I can tell that my credit is impacted by the fires around me although Ive had zero losses as a result of the fires. Lexis Nexis also keeps track of insurance and dmv stuff too I *think* and Im fairly certain Ins co's use Lexis too.

Its going to become more and more difficult to have large open lines of credit unused but there for your credit history bc of AI imo.

In any event, Id look for their Adverse Action letter.

Mine said something rediculous about "failure to pay risk" which is horse garbage. I had 30k in credit with them myself, only using 10% on 0% til January and PIF every time I did use their cards and they had just increased my Walgreens MC to 7k, plus I really did like having my 12k carecredit around... but I never let them stick me with those deferred interest charges AND I made all in all prolly 750-1000 in cashback/rewards from their cards in the last year alone.

anyway, def look into Lexis Nexis reports and SageStream LLC reports if you can obtain them.

two other things: Vantage Score will not count balances for any closed accounts into your score, but your FICO scores WILL include any outstanding balances on closed accounts.

Your AAOA should continue to grow and not be diminished, however, it will still count as a "new account" even if it's closed now.

If there's anything you can think of to make yourself look less risky, diversify your credit card(s), I would do that. Ive decided to avoid SyncB as best I can. Its really their fault people end up with so many of their cards. Back in 08, the government had to back them to the tune of 126 billion. I can't imagine how much they have in receivables now as a real bank and publicly traded as "Synchrony" HAH!

Re: Account in good standing closed by issuer (Synchrony)

TrapLine — Thu, 06 Nov 2025 21:28:04 GMT

Many good anwsers and thoughts. No one knows and I would suggest when anyone has similar issues they may want to seek other fish in the sea.

Many excellent financials out there and sometimes just letting one's credit lay for awhile (dormant) and time may heal the wounds. Many of us have had challenges with lenders and we move on. The term "credit profile" means many things that are different to different lenders so be aware.

Missed one item ... "credit seeking" can scare some lenders so too many new applications can be a sign of trouble. Recently, on this forum there was a mention of several lenders who were closing down the new credit account holders after their accounts were established due to a review of the account holder and finding the new account holder had been credit seeking. A note to be aware!

Re: Account in good standing closed by issuer (Synchrony)

TyrannicalDuncery3 — Tue, 11 Nov 2025 20:46:17 GMT

Thanks @youngandcreditwrthy !! What is this "executive office" of which you speak?

Re: Account in good standing closed by issuer (Synchrony)

youngandcreditwrthy — Sun, 16 Nov 2025 20:39:54 GMT

@TyrannicalDuncery3 I have never found it for SYNCHRONY bank although I do know the president is Brian doubles. You could try to find a number or an email… It might be relatively easy if you really wanna go through the process it could probably take 4 to 6 weeks maybe two months. He hast to be able to do something or his office and should get used to these type of customer inquiries. But I have never experienced it before. However, I did one time have an issue with the Citi card that I was denied and I got a hold of the executive office and they approved it and I had like a 700 score w good DTI etc and the Citi EO has helped me.
the Cap One EO has helped me.
hmmm Boa eo helped me once.

just gotta go above and around people when they keep saying no. Synchrony almost exclusively runs by the computers and terrible overseas CSRs. Search for their corp office. They back dozens of retail cards, how do they expect people to not accumulate at least 5-6 cards of theirs over a span of 12 years?

they shut me down on 5 accounts and now they are sending me BT offers??? I also got approved for the WEMC from them after getting several $0 bal accounts closed by grantor. So dumb