topic Re: Synchrony accts won't allow CLI online in Credit Card Applications

Synchrony accts won't allow CLI online

Anonymous — Wed, 04 Mar 2015 21:10:48 GMT

What won't my Synchrony accounts (Walmart and Amazon) allow me to do a CLI online? When I hit the luv button for either acct, this message pops up: "We apologize for the inconvenience, but we cannot process a credit line increase online for this account". Oh well, guess I'll have to call in and speak with a representative whenever I want try for an increase. Has anyone else experienced or heard of this?

Re: Synchrony accts won't allow CLI online

baller4life — Wed, 04 Mar 2015 21:31:22 GMT

Yep. Call Credit Solutions.

Re: Synchrony accts won't allow CLI online

Anonymous — Wed, 04 Mar 2015 21:44:52 GMT

That's what I'll have to do to apply for a credit increase. I'll call in another hour, or so. Was just wondering if it happened with anyone else. Thanks, Baller

Re: Synchrony accts won't allow CLI online

Anonymous — Wed, 04 Mar 2015 21:44:55 GMT

Have you tried the chat option? That worked for me with both Amazon and Banana.

Re: Synchrony accts won't allow CLI online

Anonymous — Wed, 04 Mar 2015 21:55:03 GMT

No Starky, I've never tried the chat option before. Is there a chat link to click on, like the luv button, and from there just ask for a CLI?

Re: Synchrony accts won't allow CLI online

core — Wed, 04 Mar 2015 21:56:22 GMT

I get that message all the time. Then when I call credit solutions I get to hear an almost identical denial read to me with an Indian accent. It had some entertainment value the first couple times. I have since given up.

Re: Synchrony accts won't allow CLI online

itguy_65 — Wed, 04 Mar 2015 22:04:15 GMT

I tried JCP every month for the last 4 months online. It finally allowed me a CLI this month. It must error when they are not allowing you a CLI.

Re: Synchrony accts won't allow CLI online

ddemari — Wed, 04 Mar 2015 22:24:03 GMT

That is the standard message. They will not give you a cli unless it has been 4 months since the last. I write down the dates of my synch card cli's.

I have had sucess via chat though. That only worked once was TU score was over 700. Otherwise, it was always sorry we cant at this time. But 4 months like clock work on that button.

Re: Synchrony accts won't allow CLI online

Anonymous — Wed, 04 Mar 2015 22:55:56 GMT

Yes once you log into Synchrony you see you chat button. Make sure to check during business hours Mon-Fri. YMMV of course but I was able to be approved for 4x my limits on both, even after being denied less than a week earlier through luv button. Good luck!

Re: Synchrony accts won't allow CLI online

Anonymous — Thu, 05 Mar 2015 00:46:56 GMT

Ok, thanks you all. I've received CLI already, at different times, by calling on the phone and speaking with representatives. But I just wondered why that message always showed up and wouldn't allow me to do it online.

Re: Synchrony accts won't allow CLI online

ddemari — Thu, 05 Mar 2015 00:51:27 GMT

Just like the cap1 message about 2-3 days. The system is not ready for u yet. And now i will bombarded with letters in the mail lol

Re: Synchrony accts won't allow CLI online

gdale6 — Thu, 05 Mar 2015 01:27:36 GMT

That message means you are denied the CLI. A letter thru the mail will be forthcoming with the reasons why.

Re: Synchrony accts won't allow CLI online

Anonymous — Thu, 05 Mar 2015 19:54:23 GMT

But gdale, whenever I applied for CLI and that message popped up, I would then call and speak with a representative and got approved for the CLI with no problem.

Re: Synchrony accts won't allow CLI online

SecretAzure — Thu, 05 Mar 2015 20:29:26 GMT

I have the Texaco Chevron MasterCard which recently became Synchrony and after 8 months since previous limit increase I am still not able to ask for another. I am going to wait until June/July when a full year has passed. Is this normal for Synchrony?

Re: Synchrony accts won't allow CLI online

Anonymous — Thu, 05 Mar 2015 21:10:44 GMT

I got my Walmart and Amazon cards in October. About 2-3 months later I got small auto CLIs ($100 and $200) last month my 4th statement cut and I tried and got the same exact message that OP stated. I chatted with someone and they said it was denied. I even paid off my Walmart card and tried again and it was still a no.

I have never tried by phone or by calling credit solution. I'm tempted to try but don't know what to say :/

Re: Synchrony accts won't allow CLI online

capitalkid — Fri, 06 Mar 2015 19:08:26 GMT

Shortly after Sync took over, all of our Ge/synch cards became unable to do the online CLI any longer. Calling also had no go. Good thing we dont have all our eggs in one basket. IMHO, I think it is part of the restructure, and after a time things will loosen up again.

Re: Synchrony accts won't allow CLI online

SecretAzure — Fri, 06 Mar 2015 19:18:35 GMT

@capitalkid wrote:
Shortly after Sync took over, all of our Ge/synch cards became unable to do the online CLI any longer. Calling also had no go. Good thing we dont have all our eggs in one basket. IMHO, I think it is part of the restructure, and after a time things will loosen up again.

Is this for real? I didn't know that this happened. I wonder if that's why I got denied a CLI after 8 mos. I'll still try again when I'm at 12 mos. but if I don't get one I will be very sad.

Re: Synchrony accts won't allow CLI online

Anonymous — Fri, 06 Mar 2015 20:33:03 GMT

My fourth statement cut on my Amazon card today and I pressed the LUV button and nothing for me either. I have 5 Sync accounts total with limits totaling $10,100 so maybe I've reached some sort of internal limit with them for now due to all of my other accounts?

Re: Synchrony accts won't allow CLI online

SecretAzure — Fri, 06 Mar 2015 23:08:13 GMT

They used to do these CLI online and with a soft pull but now I just spoke to a representative over the phone that said they would have to do a hard pull in order to see if I qualify for an increase and that there's no guarantees.

I don't mind all of that but he was also very snarky and short with me, zero personality. It doesn't seem like it's the same customer service I've dealt with in the past but this is the first I call them since Chevron Texaco (GE) became Synchrony.

Re: Synchrony accts won't allow CLI online

Anonymous — Fri, 06 Mar 2015 23:14:13 GMT

Wow... they wanted to do a HP? Did you ask them if this was a new policy or something?