topic American Express US based customer service number in Credit Card Applications

American Express US based customer service number

Anonymous — Thu, 08 Oct 2015 20:31:38 GMT

Is there a number I can call and talk to an live person here in the US? Seems they only have offices in India

Thanks

Re: American Express US based customer service number

UncleB — Fri, 09 Oct 2015 03:24:04 GMT

@Anonymous wrote:
Hi

Is there a number I can call and talk to an live person here in the US? Seems they only have offices in India

Thanks

That's a good question.

Unfortunately, I would imagine if there was one, as soon as it 'leaked' it would be inundated with so many calls they would end up rerouting the number back to the front-line CSRs overseas, so it wouldn't matter for long.

Needless to say, you're not alone!

Side note: As a data point, it's been said that folks with Platinum cards (with the big AFs) are more likely to get CSRs in the United States, but that's just anecdotal.

Re: American Express US based customer service number

Skye12329 — Fri, 09 Oct 2015 05:35:21 GMT

I thought there used to be one. Kinda feels ironic to have a card called American express but when you call its more like India express.

I don't think I personally ever got a American person when calling them.I think as someone else mentioned might be based on your inquiry or the department trying to be reached.

Re: American Express US based customer service number

OmarGB9 — Fri, 09 Oct 2015 05:37:46 GMT

I think it also depends on the product you have. If you have, say, a PRG or a Platinum, you might be more likely to get a US based CSR.

Re: American Express US based customer service number

Berk — Fri, 09 Oct 2015 13:22:52 GMT

I have the Delta Platinum and the PRG and I have always gotten U.S. based CS. Luck of the draw I guess.

Re: American Express US based customer service number

CreditCuriosity — Fri, 09 Oct 2015 13:42:53 GMT

Call the Amex Platinum # and they should be able to help you I would think.. US Based customer service.. Should just be able to google that number.

Re: American Express US based customer service number

Anonymous — Fri, 09 Oct 2015 19:33:28 GMT

Thank you guys

I tried every single phone nymber out there and always seems to get an indian personal to help me out. I even called the corp office and still got an indian lady from India.

Thanks

Re: American Express US based customer service number

linux007969 — Sat, 10 Oct 2015 22:24:26 GMT

@Anonymous wrote:
Thank you guys

I tried every single phone nymber out there and always seems to get an indian personal to help me out. I even called the corp office and still got an indian lady from India.

Thanks

doubtful...... but maybe they have it in for you.

Give the number a try off my business amex 800 492 3344

since you may not have a business amex just dont put an accont number in hit zero or say agent or something to let the system transfer you to a rep, everytime i call i get a US Rep!

If that doesnt help here is the number to Underwriting, when i called them one time i apologized first for calling them and was very nice so they would help cuz you shouldn't bother AMEX Underwriting as from what ive read its like "poking the bear" anyway here it is 888 290 6418

Good luck!

Re: American Express US based customer service number

Anonymous — Sat, 10 Oct 2015 23:41:37 GMT

Yeah...AMEX has the worst customer service I have dealt with when it comes to CC companies..

Good luck, OP.

Re: American Express US based customer service number

Anonymous — Sun, 11 Oct 2015 13:14:49 GMT

Agree with linux. Business numbers seem to be U.S. based (not sure if its every business card) and I just figured this out a couple days ago unfortunately. Never had a business card request until then. Anytime I call the BCE number its straight to an annoying automated system then India. Wont be using that number anymore.