topic Re: Fifth Third Bank in Credit Card Applications

Fifth Third Bank

fedxboy — Sat, 14 Nov 2015 20:11:19 GMT

I don't know what to do anymore -- about to throw hands up!! I applied for the Platinum MC on Oct 14 2015 from a pre-selected mailing. Although, the mailing said it was a pre-approval. So I app'd and I guess it looked promising from the response I got -- enclosed pic:

So I waited and waited for any communication and on Oct 23, 2015 (9 days later) I got a letter requesting a copy of a recent home telephone or utility bill. On Oct 26, I went to a branch and one of the workers who were in their office (not a teller) submitted/faxed the requested docs.

Everytime I call, even today, I'm told it's still pending. I ask to speak to an U/W and they say they can't transfer me, nor do they speak to the U/W's. sigh I wish I could get some answer as it's been 30 days now since I've originally app'd and it's still in limbo (pending). Aren't they by law supposed to give an answer within 30 days of apping? I mean, if they at least said No, then I could app for something else more beneficial.

Actually, I did app for a different type of card since then, but that was for the airline miles only -- BofA Alaska Airlines 12k SL and I already got that card and the 30k miles upon approval. Just waiting for an answer from Fifth Third sigh

Re: Fifth Third Bank

taxi818 — Sat, 14 Nov 2015 21:00:49 GMT

@fedxboy wrote:
I don't know what to do anymore -- about to throw hands up!! I applied for the Platinum MC on Oct 14 2015 from a pre-selected mailing. Although, the mailing said it was a pre-approval. So I app'd and I guess it looked promising from the response I got -- enclosed pic:

So I waited and waited for any communication and on Oct 23, 2015 (9 days later) I got a letter requesting a copy of a recent home telephone or utility bill. On Oct 26, I went to a branch and one of the workers who were in their office (not a teller) submitted/faxed the requested docs.

Everytime I call, even today, I'm told it's still pending. I ask to speak to an U/W and they say they can't transfer me, nor do they speak to the U/W's. sigh I wish I could get some answer as it's been 30 days now since I've originally app'd and it's still in limbo (pending). Aren't they by law supposed to give an answer within 30 days of apping? I mean, if they at least said No, then I could app for something else more beneficial.

Actually, I did app for a different type of card since then, but that was for the airline miles only -- BofA Alaska Airlines 12k SL and I already got that card and the 30k miles upon approval. Just waiting for an answer from Fifth Third sigh

Because of them wanting bill mor other identification. You should have asked for verification dept or fraud dept to see if they reviewed your documents. No law saying they have to do anything. Simply if denied you have aright to your credit report. It's it's been longer Han 30 days you may have to apply again. This happens often with chase. 5/3 is just not very good on customer service. Not sure if the even have application status check. Let me see if I can find you a real number to contact someone. Escalate the problem thru their eo. Front line csrs

can't help you. I will see what I got.

Re: Fifth Third Bank

ddemari — Sat, 14 Nov 2015 23:24:02 GMT

Did you ever get an email from them after you applied? If so, does it mention something like this?

Account Type: Real Life Rewards® MasterCard
Your application is being reviewed and you will hear from us within the next 30 days.
Thank you again for your application.

Thank you for choosing to bank with Fifth Third. If you have questions regarding your new account(s), please call us toll free at 1-800-972-3030.
Sincerely

Re: Fifth Third Bank

fedxboy — Sat, 14 Nov 2015 23:33:24 GMT

Nope...I haven't received any emails from them, just that letter in the mail requesting a utility bill. I did get the phone# of 1800-457-0842, then press 3 to check the status from the "backdoor" numbers MyFico.com page. They pulled TU for this app last month -- just waiting waiting waiting........thx

Re: Fifth Third Bank

Anonymous — Sun, 15 Nov 2015 03:08:53 GMT

It took them more than a month to send me a denial letter because I had EQ frozen thinking they would pull TU and couldn't they couldn't pull from TU. Have had second thoughts about reapping with them based on that.

Re: Fifth Third Bank

ddemari — Sun, 15 Nov 2015 03:47:04 GMT

i have 2 5/3 cards and when I applied for a 3 they did a quick pull on TU but I didnt get any email from them and it took at least 31 days for them to send me a denial letter saying they couldn't verify my ID.

i looked around for any helpful phone numbers, couldn't find any sorry!

now if I go to apply for a 5/3 card, the application says im out of their servicing area, while their is a bank 2 miles from me. they have a goofy online presence to me.

Re: Fifth Third Bank

fedxboy — Sun, 15 Nov 2015 04:47:42 GMT

@ddemari wrote:
i have 2 5/3 cards and when I applied for a 3 they did a quick pull on TU but I didnt get any email from them and it took at least 31 days for them to send me a denial letter saying they couldn't verify my ID.

i looked around for any helpful phone numbers, couldn't find any sorry!

now if I go to apply for a 5/3 card, the application says im out of their servicing area, while their is a bank 2 miles from me. they have a goofy online presence to me.

Interesting...sounds like I'm going down the same path, lol. Although, this would be my first card. Additionally, I did notice I got another letter from them or it could of been in that letter requesting a utility or phone bill. It's that standard letter informing you of your credit score and the price you pay for credit.... "Your credit score 741 Source TRANSUNION and Date Oct 15 2015"

Their closet branch was like 1.5 miles away from my place and they faxed my docs on the 26th and it's noted their dept received them on the 4th of Nov.

Thanks all for any research and help!!!! I guess I'm not used to waiting over 30 days from "smaller" banks.

Re: Fifth Third Bank

ddemari — Mon, 16 Nov 2015 17:53:42 GMT

If you got that letter about your credit score and they price you pay. you will probably get your card in the mail any day now!!

I got that letter a day before the card came. And then a day after the card came I got a small letter with the pin.

Re: Fifth Third Bank

fedxboy — Mon, 16 Nov 2015 18:07:11 GMT

@ddemari wrote:
If you got that letter about your credit score and they price you pay. you will probably get your card in the mail any day now!!

I got that letter a day before the card came. And then a day after the card came I got a small letter with the pin.

OMG, I'm hoping, since I've been given positive signs like that letter and the confirmation after applying -- it's been 32 days now since I app'd and I'm not calling them anymore to hear "Its pending"!!

Since this app, I've already applied and was approved for BofA Alaska Airlines Visa Sig 12k SL, and yesterday Huntington Voice WMC 10k SL, and today Nordstrom increased/upgraded my store card of 1.5k to 10k Visa Sig. So, if I don't get Fifth Third, then they need to remove that inq - fat chance lol

Thanks, skipping away.

Re: Fifth Third Bank

ddemari — Mon, 16 Nov 2015 18:40:17 GMT

That is a really long time to wait on an approval, a decline from them I can see taking that long.

But, I have always received one of those letters with my credit score and the price you pay in regards to an approval with them

So, I am hoping you got it!!!

Re: Fifth Third Bank

FinStar — Mon, 16 Nov 2015 19:31:18 GMT

@ddemari wrote:
That is a really long time to wait on an approval, a decline from them I can see taking that long.

But, I have always received one of those letters with my credit score and the price you pay in regards to an approval with them

So, I am hoping you got it!!!

Right. That just seems way too long. My first card with 5/3 (a couple years back) was for the SU2C MC and I submitted it online. Then, I received an email notification on the status. Since I knew the branch manager at the nearest location, I stopped by to provide them any required information. From the time I submitted the application on 12/22 to approval it was roughly 9 days during the Christmas holiday. It was approved on New Years Eve day and I had no prior banking relationship with 5/3. I recently submitted my 2nd 5/3 application in October for the Real Life Rewards WMC online, it was approved within 2 business days. So, I'm not sure what happened with yours - definitely odd.

Re: Fifth Third Bank

ddemari — Tue, 17 Nov 2015 18:20:22 GMT

so 5/3 decided to let me apply online for a card again and since my TU inquiries are down to 7 and my FICO 04 is the best. I did a Stand Up 2 Cancer MC.

After anwsering a series of idenity questions, It said I will hear from them in days.

Then I receieved this email. I think its a 75% chance I got it, good luck OP. i am still rooting for u.

Re: Fifth Third Bank

FinStar — Tue, 17 Nov 2015 22:36:36 GMT

@ddemari wrote:
so 5/3 decided to let me apply online for a card again and since my TU inquiries are down to 7 and my FICO 04 is the best. I did a Stand Up 2 Cancer MC.

After anwsering a series of idenity questions, It said I will hear from them in days.

Then I receieved this email. I think its a 75% chance I got it, good luck OP. i am still rooting for u.

For some reason I was thinking you already had SU2C ddemari... So many CCs, so little time Definitely keep us posted. Based on what I did last month with the RLR and what I shared with you (and your last 5/3 experience), I'm thinking you're in for this one (email tiny footnote disclaimer). I'm crossing my fingers you get approved!

Re: Fifth Third Bank

Anonymous — Wed, 18 Nov 2015 01:40:17 GMT

They don't do instant approvals just FYI. This bank is in my area and they are very bizzare and sometimes with empty promises

Re: Fifth Third Bank

Burned2manybridgesB4 — Wed, 18 Nov 2015 01:55:51 GMT

@fedxboy wrote:
I don't know what to do anymore -- about to throw hands up!! I applied for the Platinum MC on Oct 14 2015 from a pre-selected mailing. Although, the mailing said it was a pre-approval. So I app'd and I guess it looked promising from the response I got -- enclosed pic:

So I waited and waited for any communication and on Oct 23, 2015 (9 days later) I got a letter requesting a copy of a recent home telephone or utility bill. On Oct 26, I went to a branch and one of the workers who were in their office (not a teller) submitted/faxed the requested docs.

Everytime I call, even today, I'm told it's still pending. I ask to speak to an U/W and they say they can't transfer me, nor do they speak to the U/W's. sigh I wish I could get some answer as it's been 30 days now since I've originally app'd and it's still in limbo (pending). Aren't they by law supposed to give an answer within 30 days of apping? I mean, if they at least said No, then I could app for something else more beneficial.

Actually, I did app for a different type of card since then, but that was for the airline miles only -- BofA Alaska Airlines 12k SL and I already got that card and the 30k miles upon approval. Just waiting for an answer from Fifth Third sigh

I'm not seeing anyone else asking this... How far away are you from a service branch?

Re: Fifth Third Bank

ddemari — Wed, 18 Nov 2015 02:07:55 GMT

The tiny foot note on the bottom of be email is key! From what I learned after my Real Life and Cash rewards Wmc's.

Op, so strange that screen you got would lead me to believe you are approved. I tried calling 5/3 earlier today, only had like10 minutes and could not never get a live rep on the phone. I'm going to wait it out on mine. Hopefully u see a card soon!