topic Re: Navy Federal in Personal Finance

Navy Federal

Aduke1122 — Wed, 13 Jul 2016 17:35:32 GMT

I'm not sure where to post this just need to vent for a minute, so yesterday I finally decided it was time to join Navy Fed and get into the door with them , yes I am eligible through my sister , who we share the same mother , and she has been a member with them for 10 plus years they joined when my brother in law was still in Navy , anyways I fill everything out using her access I'd and do all my application online , I opened a savings and checking acct , added my fiancé as joint account, then when everything was set up and approved for me , I called to make sure he could have his own account so he could apply for the products , they said yes since we share the same household address, so we set him up , he has approved instantly for 1600 SL in cash rewards last night then he applied for the LOC , got one hour review message , waited and waited and nothing around 9 pm we tried to log into his account to see if he had any message and it was locked , we called the said he needed to send copies of I'd and a bill to verify address , that is understandable so we immediately sent in the document that they asked for . Then this morning I wake up to check my status of my app for the cash rewards and I'm am now locked out , I call and they ACCUSED ME OF FRAUDULENTLY opening membership , they would not give me any details what so ever , asked to speak to Superior, or security dept they would not talk to me , they insist I fill out this form which has nothing to do with the situation , it's a form to file I'd theft or fraud against your accounts , spend several hours this morning on the phone , the last rep filled out the form for me bc it didn't make any sense and I didn't know what to say , she basically said this is not a fraudulent membership, I myself opened the account with my sister as sponser, she told me to fax to security dept, I asked if I should send in supporting documentation, she said no but I am going to anyways bc I want to prove myself and my eligibility, so anyway I am waiting to go fax this stuff in , she said it could be another few days bf I even hear anything back, this is so upsetting for one bc they already took my money to fund the accounts and said I eligible and then decide later that it's fraud and freeze my accounts and basically accuse me of being a fraud , I am beside myself after reading all the horror stories on here about some others troubles with this type of thing, I know they have to do their job and make sure everything is correct and you are eligible, but why not do that first ? Don't take ppl money and freeze their account, I'm am just so upset , after all the wonderful stuff I've read about them . Anyways I hope it gets cleared soon, I am not a fraud , my membership is solid according to thier website . I don't get it .

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 17:51:24 GMT

@Aduke1122 wrote:
I'm not sure where to post this just need to vent for a minute, so yesterday I finally decided it was time to join Navy Fed and get into the door with them , yes I am eligible through my sister , who we share the same mother , and she has been a member with them for 10 plus years they joined when my brother in law was still in Navy , anyways I fill everything out using her access I'd and do all my application online , I opened a savings and checking acct , added my fiancé as joint account, then when everything was set up and approved for me , I called to make sure he could have his own account so he could apply for the products , they said yes since we share the same household address, so we set him up , he has approved instantly for 1600 SL in cash rewards last night then he applied for the LOC , got one hour review message , waited and waited and nothing around 9 pm we tried to log into his account to see if he had any message and it was locked , we called the said he needed to send copies of I'd and a bill to verify address , that is understandable so we immediately sent in the document that they asked for . Then this morning I wake up to check my status of my app for the cash rewards and I'm am now locked out , I call and they ACCUSED ME OF FRAUDULENTLY opening membership , they would not give me any details what so ever , asked to speak to Superior, or security dept they would not talk to me , they insist I fill out this form which has nothing to do with the situation , it's a form to file I'd theft or fraud against your accounts , spend several hours this morning on the phone , the last rep filled out the form for me bc it didn't make any sense and I didn't know what to say , she basically said this is not a fraudulent membership, I myself opened the account with my sister as sponser, she told me to fax to security dept, I asked if I should send in supporting documentation, she said no but I am going to anyways bc I want to prove myself and my eligibility, so anyway I am waiting to go fax this stuff in , she said it could be another few days bf I even hear anything back, this is so upsetting for one bc they already took my money to fund the accounts and said I eligible and then decide later that it's fraud and freeze my accounts and basically accuse me of being a fraud , I am beside myself after reading all the horror stories on here about some others troubles with this type of thing, I know they have to do their job and make sure everything is correct and you are eligible, but why not do that first ? Don't take ppl money and freeze their account, I'm am just so upset , after all the wonderful stuff I've read about them . Anyways I hope it gets cleared soon, I am not a fraud , my membership is solid according to thier website . I don't get it .

There are several threads in Personal Finance relating to similiar experiences. I and others would love to see you discuss this in Personal Finance.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 17:55:24 GMT

This might make it easier for others to read:

I'm not sure where to post this just need to vent for a minute, so yesterday I finally decided it was time to join Navy and get into the door with them , yes I am eligible through my sister , who we share the same mother , and she has been a member with them for 10 plus years they joined when my brother in law was still in Navy , anyways I fill everything out using her access I'd and do all my application online , I opened a savings and checking acct , added my fiancé as joint account, then when everything was set up and approved for me , I called to make sure he could have his own account so he could apply for the products , they said yes since we share the same household address, so we set him up , he has approved instantly for 1600 SL in cash rewards last night then he applied for the LOC , got one hour review message , waited and waited and nothing around 9 pm we tried to log into his account to see if he had any message and it was locked , we called the said he needed to send copies of I'd and a bill to verify address , that is understandable so we immediately sent in the document that they asked for .

Then this morning I wake up to check my status of my app for the cash rewards and I'm am now locked out , I call and they ACCUSED ME OF FRAUDULENTLY opening membership , they would not give me any details what so ever , asked to speak to Superior, or security dept they would not talk to me , they insist I fill out this form which has nothing to do with the situation , it's a form to file I'd theft or fraud against your accounts , spend several hours this morning on the phone , the last rep filled out the form for me bc it didn't make any sense and I didn't know what to say , she basically said this is not a fraudulent membership, I myself opened the account with my sister as sponser, she told me to fax to security dept, I asked if I should send in supporting documentation, she said no but I am going to anyways bc I want to prove myself and my eligibility, so anyway I am waiting to go fax this stuff in , she said it could be another few days bf I even hear anything back, this is so upsetting for one bc they already took my money to fund the accounts and said I eligible and then decide later that it's fraud and freeze my accounts and basically accuse me of being a fraud , I am beside myself after reading all the horror stories on here about some others troubles with this type of thing,

I know they have to do their job and make sure everything is correct and you are eligible, but why not do that first ? Don't take ppl money and freeze their account, I'm am just so upset , after all the wonderful stuff I've read about them . Anyways I hope it gets cleared soon, I am not a fraud , my membership is solid according to thier website . I don't get it .

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 17:59:29 GMT

So sorry this happened to you, OP. I had to fill out the same form after being approved for everything. When you fax the documents they will go in a queue to be processed. On Monday, the fraud department was just working on last Thursday's faxes so it is going to take a while.

Good luck to you and again check out the threads in Personal Finance.

http://ficoforums.myfico.com/t5/Personal-Finance/bd-p/Retirement

Re: Navy Federal

Aduke1122 — Wed, 13 Jul 2016 18:01:17 GMT

Thank you everyone I'll repost there , also MusicLover so this just happened to you recently ? Are you still locked out of the account with no resolution ?

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:02:11 GMT

Yes, I am. The whole story is in the NFCU threads in Personal Finance.

Re: Navy Federal

takeshi74 — Wed, 13 Jul 2016 18:09:41 GMT

Yikes, please use paragraphs.

It happens. It does suck but it should get sorted out if you are eligible and eligibility can be verified.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 19:03:09 GMT

Sorry this happened, OP.

palmdale and musiclover both have situations similar to your in terms of NFCU looking at it as potential fraud, and asking you to fill out fraud-related forms.

It may be helpful to talk to them both, and to read their posts.

My situation is a bit different as the NFCU membership department accepted my Navy League documents and information. I asked them at the time they approved membership if they also needed proof of ID and proof of residency, and was told more than once that they did not.

They approved credit products and accounts and froze access 11 hours later.

Mine is still frozen and I can't access my accounts or my money, but my situation occurred because the NFCU BSA (compliance) department is required to get proof of ID and proof of residency for all members, and membership did not give me the correct information.

Membership did not need the documents, but BSA did.

So now I'm in waiting mode until they get around to reviewing my proof of ID and proof of residency documents.

I'm already a member, so it's not a question of approving membership at this point.

Every situation is different, however, so I can only speak to my own situation.

I think you are VERY wise to send in documents you think would be helpful to your case. It may head off some problems at the pass.

Good luck.

Re: Navy Federal

Aduke1122 — Wed, 13 Jul 2016 18:29:40 GMT

Thank you for your response, so maybe instead of sending the security dept all of my documents for identity I should send it to the BSA email instead? The rep keep telling me not to send documents of identity to security office that all they need is this form and my explanation that I myself opened the account and no one else , that it is not fraud and I am eligible.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:31:12 GMT

@Aduke1122 wrote:
Thank you for your response, so maybe instead of sending the security dept all of my documents for identity I should send it to the BSA email instead? The rep keep telling me not to send documents of identity to security office that all they need is this form and my explanation that I myself opened the account and no one else , that it is not fraud and I am eligible.

No, they should go to the fax number you were given. It has to be faxed because they need your signature, not an electronic signature.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:38:34 GMT

@Aduke1122 wrote:
Thank you for your response, so maybe instead of sending the security dept all of my documents for identity I should send it to the BSA email instead? The rep keep telling me not to send documents of identity to security office that all they need is this form and my explanation that I myself opened the account and no one else , that it is not fraud and I am eligible.

I can't really tell you what to send to which department. I would send your documents to the department they specified in the communication you received.

Follow the directions they provided to you on where to send information, and call them directly if you have questions.

Again, each situation is different. Hope it works out soon.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:34:17 GMT

@Anonymous wrote:
@Aduke1122 wrote:
Thank you for your response, so maybe instead of sending the security dept all of my documents for identity I should send it to the BSA email instead? The rep keep telling me not to send documents of identity to security office that all they need is this form and my explanation that I myself opened the account and no one else , that it is not fraud and I am eligible.
No, they should go to the fax number you were given. It has to be faxed because they need your signature, not an electronic signature.

Aduke, here is my take on the whole thing. One: NFCU is protecting themselves from fraud, but also (imho) they are protecting US from fraud. Using the form we were able to reaffirm that indeed we were the ones who opened our accounts.

I know this is maddening, but in the end will work itself out. Send your fax asap to get into the cue is my only advice.

Re: Navy Federal

Aduke1122 — Wed, 13 Jul 2016 18:34:50 GMT

Thanks everyone , I'm faxing them my whole life today even though they said I only needed to send the form back by fax , so I wasnt sure if I should include the I'd stuff in with that form.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:37:03 GMT

Please do not repost in Personal Finance. We will get this one moved there eventually but we don't want two of the same posts. Thank you.

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:39:12 GMT

@Anonymous wrote:
Please do not repost in Personal Finance. We will get this one moved there eventually but we don't want two of the same posts. Thank you.

Thanks, Irish.

Re: Navy Federal

Aduke1122 — Wed, 13 Jul 2016 18:40:33 GMT

Thanks you guys

Re: Navy Federal

Anonymous — Wed, 13 Jul 2016 18:41:37 GMT

@Aduke1122 wrote:
Thanks everyone , I'm faxing them my whole life today even though they said I only needed to send the form back by fax , so I wasnt sure if I should include the I'd stuff in with that form.

That is definitely your call. They absolutely do need that form returned signed though. Good luck!

Re: Navy Federal

UncleB — Wed, 13 Jul 2016 18:42:22 GMT

I'm not saying this is 'right', but most likely everything would have been fine had you not added your fiance right away.

While gaining membership as a 'household member' is completely "legit", it's also commonly abused and as such is watched very closely by their security department.

Now that you're on their radar, you might be asked to prove your relation to your sister - maybe not, but just be prepared (occasionally others have reported being asked to provide birth certificates showing a common parent) but you can likely expect the most scrutiny to be places on your household member (fiance). At a minimum you'll want to make sure the address on both your driver's license is a match; if it's not you'll likely have issues. (Again, this is based on information reported by others who have been through this process).

That being said, as long as you submit the paperwork they require, everything should work itself out.

Good luck, and let us know how it goes!

Re: Navy Federal

Aduke1122 — Wed, 13 Jul 2016 18:43:51 GMT

I agree with you MusicLover , I do understand they are protecting us and them and I don't have any problem doing whatever they ask of me !

Re: Navy Federal

LuckyBird — Wed, 13 Jul 2016 18:44:10 GMT

@Anonymous wrote:
Sorry this happened, OP.

palmdale and musiclover both have situations similar to your in terms of NFCU looking at it as potential fraud, and asking you to fill out fraud-related forms.

It may be helpful to talk to them both, and to read their posts.

My situation is a bit different as membership accepted my Navy League documents and information. I asked them at the time they approved membership if they also needed proof of ID and proof of residency, and was told more than once that they did not.

They approved credit products and accounts and froze access 11 hours later.

Mine is still frozen and I can't access my accounts or my money, but my situation occurred because the NFCU BSA (compliance) department is required to get proof of ID and proof of residency for all members, and membership did not give me the correct information.

Membership did not need the documents, but BSA did.

So now I'm in waiting mode until they get around to reviewing my proof of ID and proof of residency documents.

I'm already a member, so it's not a question of approving membership at this point.

Every situation is different, however, so I can only speak to my own situation.

I think you are VERY wise to send in documents you think would be helpful to your case, even if they say they do not need them. It may head off some problems at the pass.

Good luck.

This is so concerning to me! HOW in the world can they justify not letting you access your money, at least to withdraw?! I have right at $10,000 on deposit with Navy and I would FREAK OUT if they froze my accounts & I couldn't withdraw it...!!