topic NFCU Membership Question in Personal Finance

NFCU Membership Question

Total80sKid — Fri, 23 Apr 2021 14:33:59 GMT

Hi everyone!

I recently opened a checking/savings with Navy Federal since I have read so many great things about them over the years.

Everything went smoothly getting the accounts set up.

I am also in the midst of bankruptcy. It was filed 3 weeks ago and my MOC is on May 3.

Yesterday I noticed this banner on my account page on the app:

I did a bit of digging and it seems this gets added to peoples accounts when Navy was included in BK. Since I just opened the checking/savings accounts a few days ago and had filed BK 3 weeks ago, I didn't include anything from Navy.

So I called yesterday and after 32 minutes waiting, I got an automated system asking me to rate the experience I had just had with a representative. I was not amused and frankly it isn't a great way to start things out. I wanted to ask about that banner.

Does anyone know if this banner is for those that included Navy in BK, or just anyone in BK? Is it something I should try getting rid of now or leave it alone until after discharge or leave it alone completely?

I wanted my direct deposit to start going into this credit union to start building a relationship, but am nervous to do that unless I know everything will be ok with my funds.

I am planning to open a secured card with them after I am discharged and hope I am not running into any problems that can't be fixed.

Thanks for any advice!

Re: NFCU Membership Question

Brian_Earl_Spilner — Fri, 23 Apr 2021 11:44:10 GMT

I believe it's typically displayed when you include navy in bk. Your checking and savings will work, but you'll be unable to apply for credit products until they're made whole. At that point, the banner will be removed and you can apply for credit products again.

Since you didn't include them, you need to contact them again to get it straightened out. Unfortunately, I don't remember the name of the department you need to call.

Re: NFCU Membership Question

Total80sKid — Fri, 23 Apr 2021 19:03:29 GMT

@Brian_Earl_Spilner wrote:
I believe it's typically displayed when you include navy in bk. Your checking and savings will work, but you'll be unable to apply for credit products until they're made whole. At that point, the banner will be removed and you can apply for credit products again.

Since you didn't include them, you need to contact them again to get it straightened out. Unfortunately, I don't remember the name of the department you need to call.

Thank you for your response, @Brian_Earl_Spilner. Much appreciated.

Will definitely be giving them a call.

Re: NFCU Membership Question

Total80sKid — Sat, 24 Apr 2021 03:00:13 GMT

@Brian_Earl_Spilner

Well I just got off the phone and they told me it's there just because I filed BK and not to worry about it even though Navy Fed wasn't included.

I guess if that's true I'm fine with it, but since I didn't include them it's just weird seeing that banner. There's certainly no banner on my BOFA account page.

Re: NFCU Membership Question

Brian_Earl_Spilner — Sat, 24 Apr 2021 14:29:54 GMT

That's good to hear. Hopefully you weren't given misinformation

Re: NFCU Membership Question

Anonymous — Sat, 24 Apr 2021 20:31:39 GMT

@Total80sKid wrote:
@Brian_Earl_Spilner

Well I just got off the phone and they told me it's there just because I filed BK and not to worry about it even though Navy Fed wasn't included.

I guess if that's true I'm fine with it, but since I didn't include them it's just weird seeing that banner. There's certainly no banner on my BOFA account page.

That's great. If you're near a branch, visit, and get that in writing. Otherwise, ask for that via a phone call.

Get it In Writing ✍️. 🙏🏻 Aka, legally binding. 🙏🏻

Re: NFCU Membership Question

Total80sKid — Tue, 27 Apr 2021 05:05:40 GMT

Just an update for those searching for this info.

I called today and spoke with someone in the BK dept who was beyond lovely.

I explained my situation and she told me that they would remove it as soon as I am discharged.

She said they should get notified but that I could call back if I wanted to.

Hope this helps someone.

Re: NFCU Membership Question

M_Smart007 — Thu, 29 Apr 2021 12:48:59 GMT

@Total80sKid wrote:
Just an update for those searching for this info.

I called today and spoke with someone in the BK dept who was beyond lovely.

I explained my situation and she told me that they would remove it as soon as I am discharged.

She said they should get notified but that I could call back if I wanted to.

Hope this helps someone.

That is great news. The times I have spoke with NFCU, they have been more than accommodating to my needs.

The reps are always polite and usually the hold times are not that long. They are probably busy due to the stimulus checks.

Re: NFCU Membership Question

Mr_Mojo_Risin — Thu, 29 Apr 2021 19:08:21 GMT

@Total80sKid wrote:
Just an update for those searching for this info.

I called today and spoke with someone in the BK dept who was beyond lovely.

I explained my situation and she told me that they would remove it as soon as I am discharged.

She said they should get notified but that I could call back if I wanted to.

Hope this helps someone.

That's cool news. Thanks for adding your experience with this!

Re: NFCU Membership Question

designated_knitter — Fri, 30 Apr 2021 21:42:12 GMT

(Mod cut - not here please @designated_knitter -- let's be mindful of the TOS and Forum Guidelines).

They are always so encouraging and professional and friendly you feel like you should send them flowers and a thank you note after the call!