topic Re: Fidelity Identity Verification - who? in Personal Finance

Fidelity Identity Verification - who?

DONZI — Fri, 04 Mar 2022 15:55:07 GMT

A few days ago I attempted to open a fidelity brokerage account online. After providing all the information (several times) the application process is halted with something similar to "We could not verify your identity".

I've noticed my EQ, TU, EX reports have slight variations of mailing + residential address -- EG: one has mailing address as physical

..so I retried the application switching the address and some other tweaks like middle name <--> initial, etc in subsequent application attempts.

After doing the screen share with a rep and talking with someone in the electronic <something> dept I decided to simply head to the local branch and provide them the application.

Anyhow, does anyone know who they partner with for this verification? I'd like to request a report from them so I can see what the issue is and possibly correct the information they have about me.

Thanks!

Re: Fidelity Identity Verification - who?

tortoise_credit — Fri, 04 Mar 2022 16:06:36 GMT

I get soft pulls from them every few months on Equifax. Nothing from them on TU or EX. The soft pulls are listed as:

FIDELITY CORRSPNDNT/ EIDCOMPARE - ID Report

Re: Fidelity Identity Verification - who?

ChargedUp — Fri, 04 Mar 2022 20:24:12 GMT

There's probably some Sagestream, Lexis Nexus or other lesser known data agency at work here. Having them frozen can cause identity validation issues.

Re: Fidelity Identity Verification - who?

DONZI — Tue, 08 Mar 2022 17:00:43 GMT

Thank for the info.

I was trying to create a brokerage account, without margin which I think would eliminate them tapping on the main 3 CRA. Unless there is lagg time still at work, I don't think they did anything with the big 3 CRA as I've not seen any new inquiries as of today's reports.

So far I've never requested reports from any data collection entities except for EQ, TU and EX so I guess that is what I need to do in order to zero in on which of them might have an error.

At this time I've not locked or frozen anything anywhere.