topic Re: DCU Digital Banking Changes in Personal Finance

DCU Digital Banking Changes

MySunrise271 — Fri, 16 Aug 2024 19:12:05 GMT

Received an email from DCU today

What’s Changing?

Effective August 19, 2024, any incoming money transfers that are scheduled through Digital Banking to come to DCU from another financial institution will be held for up to 5 business days to process before you can access the funds. We are doing this in order to ensure the safety and security of the funds in their shares.

Please note: this new change will NOT impact payments made directly to your DCU loan.

Why Are We Making This Change?

This new process for external money transfers made into a DCU checking or savings account will:

• Protect our members from potentially fraudulent activity.

• Enhance the security of your funds.

How Will This Affect You?

When your account receives your scheduled transfer, these funds will require up to 5 business days to process before they will be available for your withdrawal or use.

Re: DCU Digital Banking Changes

gdale6 — Fri, 16 Aug 2024 19:58:20 GMT

Got it and just told them to shove it, only going to keep 1K in their 6% savings checking is gone..

Re: DCU Digital Banking Changes

dahx — Fri, 16 Aug 2024 20:16:19 GMT

And I thought Fidelity CMA was bad.

Sounds like a cash grab to me. Looks like I'll be checking DCU off my list.

Re: DCU Digital Banking Changes

gdale6 — Fri, 16 Aug 2024 20:28:55 GMT

Adding something many of you dont know, DCU charges to use the ACH system, I got around it with plaid and inbounds from other financial institutions. I would bet if you use their ACH system there would be no delays at all. Crooks and I sense they are having financial trials.... good reason to leave too.

Re: DCU Digital Banking Changes

pizzadude — Fri, 16 Aug 2024 20:54:01 GMT

Wow, we've now reverted to the point where an ACH might takes longer to clear than a physical check. May be time to dust off the checkbook again....

Re: DCU Digital Banking Changes

AndySoCal — Sat, 17 Aug 2024 03:01:45 GMT

@MySunrise271 @gdale6 @pizzadude @dahx A way to bypass this is not to originate the fund transfer from within DCU banking. For example, a consumer has accounts at National Bank and an account(s) at DCU. First link the DCU account in National Bank's on line banking. Now you can push funds from National Bank to DCU and a way to pull funds from DCU to National Bank. The key to this where you originate the transfer to push and pull from. The funds originating at National Bank that are sent to DCU should not be subect to the five day hold. Check the DCU deposit account agreement.

The reason for the 5 day hold. Typically is one of many variations of the following scenarios. A consumer has two accounts linked on DCU to ABC bank a checking and savings account. When the transfer is setup on DCU consumer selects the wrong account at ABC Bank to have the funds tranferred. The account selected does not have enough funds to complete the full transfer. ABC Bank will request the funds back from DCU. Second scenario is the consumer schedules the same transfer twice causing the account at ABC Bank to fall below zero. This can happen in the five day hold period. Look at your deposit account agreement if the account at DCU is interest bearing when does that deposit start earning interest.

Seondly is the protection from fraud activity is true. I know of cases where a fraudster has commited an account takeover. The takeover means the fraudster has blocked the account owner from being able to access their account. The fraudster then can drain the bank accounts dry. Fraudsters numerous methods of seperating the targeted victim from their money. BTW if that happens good luck in getting your money back as it hop skips and jumps out of the US.

I am not a DCU member so I no experience with them.

Re: DCU Digital Banking Changes

CreditCuriosity — Sat, 17 Aug 2024 03:19:25 GMT

Got it as well.. funny how they make it sounds like they are protecting your money. No way would i have a normal checking account with them and money going into it. They have lost their minds or someone scammed them for millions on some method and they are overreacting to it vs addressing the issue that caused this action as certainly something happened.

Re: DCU Digital Banking Changes

MySunrise271 — Sat, 17 Aug 2024 13:01:47 GMT

@AndySoCal wrote:
@MySunrise271 @gdale6 @pizzadude @dahx A way to bypass this is not to originate the fund transfer from within DCU banking. For example, a consumer has accounts at National Bank and an account(s) at DCU. First link the DCU account in National Bank's on line banking. Now you can push funds from National Bank to DCU and a way to pull funds from DCU to National Bank. The key to this where you originate the transfer to push and pull from. The funds originating at National Bank that are sent to DCU should not be subect to the five day hold. Check the DCU deposit account agreement.

The reason for the 5 day hold. Typically is one of many variations of the following scenarios. A consumer has two accounts linked on DCU to ABC bank a checking and savings account. When the transfer is setup on DCU consumer selects the wrong account at ABC Bank to have the funds tranferred. The account selected does not have enough funds to complete the full transfer. ABC Bank will request the funds back from DCU. Second scenario is the consumer schedules the same transfer twice causing the account at ABC Bank to fall below zero. This can happen in the five day hold period. Look at your deposit account agreement if the account at DCU is interest bearing when does that deposit start earning interest.
Seondly is the protection from fraud activity is true. I know of cases where a fraudster has commited an account takeover. The takeover means the fraudster has blocked the account owner from being able to access their account. The fraudster then can drain the bank accounts dry. Fraudsters numerous methods of seperating the targeted victim from their money. BTW if that happens good luck in getting your money back as it hop skips and jumps out of the US.

I am not a DCU member so I no experience with them.

Thanks for the tips on how to work around this @AndySoCal Most often I do push my funds from my hub local credit union checking account so this is good to know. I will check the deposit agreement and test this option after Aug 19. The other positive for me that makes this change less of a negative, is that DCU participates in the shared branch CO OP network, which my local credit union also participates. It is convenient enough to use the drive-up window.

Re: DCU Digital Banking ChangesUPDATE

MySunrise271 — Sat, 17 Aug 2024 15:02:52 GMT

Received this email today from DCU 8/17

You will have received an email yesterday on our new inbound transfer holds. Based on member feedback, we are delaying implementation of this change until Monday August 26th to ensure adequate time for members to prepare.

Our number one priority is to provide our members with the best possible financial experience. With fraud on the rise across banks and credit unions, we are committed to protecting the financial well-being of our members. For this reason, we are changing the way we handle money transfers from other financial institutions to align with financial industry norms and best practices.

What’s Changing?

Effective August 26, 2024, any incoming money transfers that are scheduled through DCU Digital Banking to come to a DCU account from another financial institution will be held for up to 5 business days to clear before funds are accessible. Funds may clear sooner and funds availability will be visible in your online or mobile banking account view.

This change is to ensure the safety and security of the funds in member shares.

What transactions will NOT be impacted?

• Recurring direct deposit payments such as payroll, Social Security, and pension payments

• Incoming transfers initiated to DCU from an external financial institution

• Member to member transfers using DCU accounts

• Share to share transfers using DCU accounts

• Wire transfers

• Third party transfers such as Cash App and Venmo

• Anything initiated by any non DCU financial institution/third party

Re: DCU Digital Banking ChangesUPDATE

gdale6 — Sun, 18 Aug 2024 14:23:20 GMT

Yeah I got the new email too. Too late already initiated closing it all down. Still shows me the incompetence and non thinking before initiating a policy, they have no forward thinking skills and I dont trust such with my $.

Re: DCU Digital Banking Changes

iced — Tue, 20 Aug 2024 13:48:35 GMT

Got the notice, but not really seeing any scenario where it would affect me. The checking account there is typically padded in advance for the month so if drops in there take a few days ... meh.

Re: DCU Digital Banking Changes

hdporter — Wed, 21 Aug 2024 01:01:18 GMT

No impact on me. I long ago decided I would only "push" funds. That way no fin inst has to deal with the uncertainty of when to credit funds in transit (meaning "I" don't have to deal with that uncertainty). Funds are credited immediately upon receipt.

Re: DCU Digital Banking Changes

mau471 — Sat, 07 Sep 2024 15:48:46 GMT

What I find interesting about this whole thing is DCU is part of the fednow system so transfers from most major and a lot of small institutions can be cleared instantly.

Either way this policy thankfully doesn't impact me, I never pull money in through them. Overall I like them because of their friendly policies around things like ATM fee reimbursements, free checks etc. but their online banking platform is not great so I do as little directly through them as possible. Hopefully they don't go the way of Penfed and keep going downhill, I all but stopped using them at this point because of their policy changes over the last couple of years like when they thought it was a good policy to put holds on funds even when transferring between two of your own Penfed accounts.

Re: DCU Digital Banking Changes

TrapLine — Sat, 07 Sep 2024 16:10:41 GMT

@pizzadude wrote:
Wow, we've now reverted to the point where an ACH might takes longer to clear than a physical check. May be time to dust off the checkbook again....

Real nice pizzadude! A throw back to the paper checks, stamps and envelopes? Surely do wonder.

Yes, I have found tranfering money at Fidelity Investments always seems to trigger holds of 7 to 14 days (rationale processing between partners). Funny thing, I find the money left my bank the same day and actually showed at Fidelity Investments the next day. Interesting and, you are free to invest the entire transfer amount immediately? Partners my ___!

Re: DCU Digital Banking Changes

hdporter — Mon, 23 Sep 2024 19:12:42 GMT

Chiming in to say this did not affect me this month, apparently because I push my monthly deposit to DCU from another financial institution. I presume it's only when you "pull" funds into DCU (i.e. initiate the deposit transfer of funds held elsewhere at the DCU website) that is now subject to a delay because they don't have immediate confirmation funds are available.

My transfer, scheduled from the funds source for the 1st of the month, occurred on Sep 3 (Sun /holiday delay), with next day credit. My DCU mortgage payment was debited on the 5th, drawing a portion of these funds.

topic Re: DCU Digital Banking Changes in Personal Finance

DCU Digital Banking Changes

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