topic Re: Permanently Banned from Chase Bank Account for LIfe!!! in Personal Finance

Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 21:38:10 GMT

Has this happened to anyone else?

Not on any ChexSystems. No deroggatories from chase on my 3 Credit Reports. Logged into my account and says it's suspended. I called and they said I am permanently banned for life from being an account holder. My Fico 639.

How the hell does this happen? Who would recon this? I'm 29 , never bk'd, never have had much of anything but am getting my shiz together now. What do I do now?

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 21:40:53 GMT

the reason being..?

Re: Permanently Banned from Chase Bank Account for LIfe!!!

marmaladepie — Thu, 21 Feb 2019 21:41:34 GMT

What reason(s) did they give you for the suspension?

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 22:11:50 GMT

They have yet to give me a solid reason.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 22:21:22 GMT

I just spoke with the executive office and filed a complaint on the advice from the CFPB. It doesn't make any sense. I believe I'm somehow flagged in their system but do not know what for.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 22:25:14 GMT

@Anonymous wrote:
They have yet to give me a solid reason.

Well did they give you a liquid reason? or a gelatenous reason??

I wouldn't have gotten off the phone until someone gave me a satisfactory reason, whether the reason is accurate or not.

To ban you for life generally involves some sort of fraud of otherwise undesirable activity.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 22:26:19 GMT

@Anonymous wrote:
They have yet to give me a solid reason.

Its unlikely they will give you an answer by phone; typically the reasons for adverse action are communicated by letter.

The decision to close/suspend a bank account is not based on the contents of your credit report but rather what is in a specialty banking report from companies like ChexSystems, Telecheck, and Early Warning Systems. Chase in particular uses EWS. Most of the time a bank will cite a "previous unsatisfactory relationship" as the reason for closing an account. That's a catch-all phrase that could include any number of real reasons.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 22:27:18 GMT

Have you had any suspicious or suspicious looking activity in your account? Bought from gray/black markets? Have direct deposit from a job in an industry that they consider risky to their reputation (weed and porn are examples)? Have money coming and going from overseas from areas where money laundering or other bad activities take place?

I've read a few news stories over the years where banks close out accounts due to situations like that, because the bank doesn't want to be associated with it or due to risk they may face.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 22:57:17 GMT

Some times it can also be a personal vendeta. I recall 40 or so years ago I was client of Big Bank private banking. I went to a retail branch to deposit a $5 check that had been to me but below my name was my company name and company address. The teller hassled me over the $5 check. I finally said please just deposit it into my account. Ten minutes after I left I got a call my accounts were being closed for depositing biz check into my personal account. What the ...... I thought. However pay backs can be interesting. With out going into details the little branch got in a lot of trouble. I stayed with them for years but never set foot in tht branch again.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 23:00:18 GMT

Have you used on of their credit cards to buy crypto? Seems to be the fast track to a ban.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Thu, 21 Feb 2019 23:04:45 GMT

Possibly more so than other banks, Chase seems big on reputation. If they feel a customer’s reputation is lacking (legitimately or not), they’ve been known to take adverse action. Things such as past criminal or civil actions could even come into play, including those of authorized users on accounts.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Kforce — Fri, 22 Feb 2019 00:36:03 GMT

Sorry for you problems.

Hope you figure what caused the closure.

Lots of fish in the sea, don't worry about Chase, you can live without them.

Left Chase moons ago, have not lost a minute of sleep.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Fri, 22 Feb 2019 01:59:20 GMT

So I've only had a chase account one time ten years ago. It was never negative, no charge off, no anything. I've never bought cryto - I'm not that intelligent (the industry seems fairly complicated to me and I have no interest in trying it out). I'm in Advertising Sales so no porn or weed reputation to worry about.

It just sucks because since I've spoken to them, as it stands now, I'll never be able to have any products they care. Saying goodbye to the hope of CSP right now!

I guess when I get into the premier cards I'm going to have to go with AMEX.

I'm hoping a review by a real person in the executive office can help. Or the CFPB Complaint.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Fri, 22 Feb 2019 02:05:37 GMT

The thing that confuses me about the above....... still don't know how to quote people (sorry)... is that I have an account at Wells for years now. No issues at all and a business account too.

If I get myself removed from Telecheck or EWS will I then be un-"banned for life"?

Thanks for your feedback.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Gmood1 — Fri, 22 Feb 2019 10:27:52 GMT

Sorry for your troubles! That being said, there are sooooo many other Fi's out there. It's not even worth a few seconds of worry.

You guys have to start thinking outside of the "big bank box" . You can easily find much better banking else where. Plenty of them offer decent CC's as well.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Fri, 22 Feb 2019 13:10:39 GMT

You can always contact Early Warning Systems and request a copy of your report. If there are errors or omissions in the report, you can have its corrected. Considering you had a Chase account previously, something must have occurred that made them unhappy.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

pinkandgrey — Fri, 22 Feb 2019 14:05:30 GMT

@Anonymous wrote:
@Anonymous wrote:
They have yet to give me a solid reason.
Well did they give you a liquid reason? or a gelatenous reason??

I wouldn't have gotten off the phone until someone gave me a satisfactory reason, whether the reason is accurate or not.

To ban you for life generally involves some sort of fraud of otherwise undesirable activity.

Chase is known for gaseous reasons actually.

Sorry, OP. Chase should definitely give you a good reason for such extreme action. Let us know what happens!

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Fri, 22 Feb 2019 16:50:28 GMT

As others have suggested, obtaining free copies of your latest reports from the three usual bureaus (EX, TU, EQ) and also the other bureaus mentioned (EWS, Telecheck, ChexSystems) is something you should do before taking further action.

The decision to file a formal complaint against Chase may have been premature. You lacked the formal statement in writing for the closure (which might have given you some reason -- as mentioned already, cust service reps often are instructed not to give reasons over the phone) and you lacked other info as well: reports from EWS, Telecheck, etc.

Formal complaints against a creditor/bank solidify an adversarial relationship between you -- and as I understand it, your goal is not to fight with them but to get them to change their mind. Adversarial postures can be effective but are best used as a last resort -- better is first to gather as much info as you can, make all phone conversations friendly, and re-emphasize at each point that you like the bank, want to continue with them and are sure there much be a mistake somewhere. I.e. always start by enlisting the creditor as your ally rather than opponent.

I am totally not criticizing you -- it's easy and natural to jump into an adversarial posture when something totally unfair happens. But it can also not be in your best interest, seen in hindsight.

You can still continue to gather info (e.g. all the reports, the letter from Chase, more advice here, etc.) and I would be careful to make all further actions (phone calls, etc.) friendly and calm: stay on message about how much you like Chase.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Fri, 22 Feb 2019 19:30:52 GMT

@Anonymous wrote:
As others have suggested, obtaining free copies of your latest reports from the three usual bureaus (EX, TU, EQ) and also the other bureaus mentioned (EWS, Telecheck, ChexSystems) is something you should do before taking further action. I've learned about this after the fact.

The decision to file a formal complaint against Chase may have been premature. You lacked the formal statement in writing for the closure (which might have given you some reason -- as mentioned already, cust service reps often are instructed not to give reasons over the phone) and you lacked other info as well: reports from EWS, Telecheck, etc.

Formal complaints against a creditor/bank solidify an adversarial relationship between you -- and as I understand it, your goal is not to fight with them but to get them to change their mind. Adversarial postures can be effective but are best used as a last resort -- better is first to gather as much info as you can, make all phone conversations friendly, and re-emphasize at each point that you like the bank, want to continue with them and are sure there much be a mistake somewhere. I.e. always start by enlisting the creditor as your ally rather than opponent. When a company refuses to give you any information about your private information they have collected and won't tell you what that information is, it is irritating as I've not done anything in that last seven years to be effected so adversely. I understand your point though. The least they could do is mention you are on EWS/other reporting agencies so you can repair whatever information is inaccurate (Like all other banks I've banked with thus far). Stating you are banned for life is extreme to say the least if it's just EWS as that information stays for 7 years and is automatically deleted after the timeframe for the infracture expires. It should be good business to do so. I've spoken to EWS this morning and am getting my report emailed to me within the next 15 days.

I am totally not criticizing you -- it's easy and natural to jump into an adversarial posture when something totally unfair happens. But it can also not be in your best interest, seen in hindsight.

You can still continue to gather info (e.g. all the reports, the letter from Chase, more advice here, etc.) and I would be careful to make all further actions (phone calls, etc.) friendly and calm: stay on message about how much you like Chase.

Re: Permanently Banned from Chase Bank Account for LIfe!!!

Anonymous — Fri, 22 Feb 2019 17:30:54 GMT

>>When a company refuses to give you any information about your private information they have collected and won't tell you what that information is, it is irritating as I've not done anything in that last seven years to be effected so adversely. I understand your point though. The least they could do is mention you are on EWS/other reporting agencies so you can repair whatever information is inaccurate (Like all other banks I've banked with thus far). Stating you are banned for life is extreme to say the least if it's just EWS as that information stays for 7 years and is automatically deleted after the timeframe for the infracture expires. It should be good business since to do so. I've spoken to EWS this morning and am getting my report emailed to me within the next 15 days.<<

I'm curious to understand what the highlighted portion of your comment means. You've indicated that you were previously a Chase customer; Chase retains their internal records for as long as they want and they are not required to only consider the last seven years ( just ask the people who have been blacklisted based on accounts that Chase acquired form other banks). Chase's internal records are seperate and distinct from the retention practices of the credit bureaus and the specialty reporting agencies like ChexSystems and EWS. Perhaps Chase will cite a "previous unsatisfactory relationship" based on the internal records of your old account(s) as the reason for adverse action.