topic Re: Amex shipping - should I be concerned? in Business Credit

Amex shipping - should I be concerned?

wasCB14 — Thu, 12 Apr 2018 02:48:59 GMT

Background: Amex BBP. Applied 4/3 over phone. Instantly approved. Sole proprietorship. My first business Amex, but I've been a personal card customer for 4 years. Used home address of 9 months as business address. The CSR said the card would arrive in 2-4 days, but it has been 8.

At what point might it be worth calling for more information, or even requesting an expedited replacement?

I know non-premium personal cards are often slower to ship, but the CSR did say 2-4 days and it's not like some hot new product is keeping their shipping department particularly busy. Does the first business card take longer for some reason?

Re: Amex shipping - should I be concerned?

simplynoir — Thu, 12 Apr 2018 03:56:02 GMT

I believe AMEX's protocol is any new account for an approved card once it has been sent out they can't order another one for 10 days. At that point assuming you still haven't received it you can call customer service to have them tag the card as non-received and they'll rush you a new one.

Re: Amex shipping - should I be concerned?

wasCB14 — Thu, 12 Apr 2018 04:04:38 GMT

@simplynoir wrote:
I believe AMEX's protocol is any new account for an approved card once it has been sent out they can't order another one for 10 days. At that point assuming you still haven't received it you can call customer service to have them tag the card as non-received and they'll rush you a new one.

Thanks...is that 10 calendar or business days?

Re: Amex shipping - should I be concerned?

simplynoir — Thu, 12 Apr 2018 04:16:11 GMT

@wasCB14 wrote:
@simplynoir wrote:
I believe AMEX's protocol is any new account for an approved card once it has been sent out they can't order another one for 10 days. At that point assuming you still haven't received it you can call customer service to have them tag the card as non-received and they'll rush you a new one.
Thanks...is that 10 calendar or business days?

Honestly can't remember. It won't hurt to call them Friday and ask about it worst case is you have to wait til Tuesday before ordering a next day rush replacement.

Re: Amex shipping - should I be concerned?

BronzeTrader — Thu, 12 Apr 2018 16:02:48 GMT

You can't request replacement at beginning. It takes some time for the new card to arrive. I'll give it some time. Wait for two weeks.

Re: Amex shipping - should I be concerned?

wasCB14 — Thu, 12 Apr 2018 21:37:41 GMT

Received today.

Re: Amex shipping - should I be concerned?

simplynoir — Fri, 13 Apr 2018 03:00:48 GMT

Figures.

Re: Amex shipping - should I be concerned?

Anonymous — Fri, 20 Apr 2018 05:34:34 GMT

Hey was the card shipped to your business address??