topic Re: Random charges by Fleetcor in Business Credit

Random charges by Fleetcor

sugarcreek67 — Fri, 14 Jan 2022 23:20:06 GMT

I just logged into my Fuelman mastercard account. I have not used the cards at all since I received them. They show no transactions but there is an outstanding balance for 277.95 I have absolutely no idea what this charge is for. I cannot find any details anywhere on the site for what this is. Anyone have this happen on one of their accounts? If this is how they do business, then I am done with them.

Re: Random charges by Fleetcor

Red1Blue — Fri, 14 Jan 2022 23:44:31 GMT

Is it possible they are charging you a monthly fee that you are not expecting. They have several fees that they can tack on to your account. I had BP card. After the first statement they started charging $10/month fees. I cancelled card immeadiatly.

Re: Random charges by Fleetcor

ToughFistFight — Sat, 15 Jan 2022 01:22:30 GMT

You have got to check your statements every week or month or whatever. If you check your statement you will see all of the extra charges. I FINALLY cancelled my card for these unapproved charges. I would cancel one month, get a refund, then charges the next month. I had enough and had to cancel. They left me no choice.

CAUTION TO ANYONE WITH ANY FUELMAN OR FLEETCOR PRODUCT. CHECK YOUR STATEMENTS.

Re: Random charges by Fleetcor

sugarcreek67 — Sat, 15 Jan 2022 01:30:16 GMT

@ToughFistFight wrote:
You have got to check your statements every week or month or whatever. If you check your statement you will see all of the extra charges. I FINALLY cancelled my card for these unapproved charges. I would cancel one month, get a refund, then charges the next month. I had enough and had to cancel. They left me no choice.
CAUTION TO ANYONE WITH ANY FUELMAN OR FLEETCOR PRODUCT. CHECK YOUR STATEMENTS.

That is the part that has me so confused,there is no activity or anything on a statement it is just suddenly a balance I have no clue where it came from. I sent an email in to the woman that set up the account and told her just close my account that random charges with no explaination dont fly with me. At this point I have other revolvering lines with much better CL's to work with, I dont need them.

Re: Random charges by Fleetcor

4sallypat — Sat, 15 Jan 2022 15:09:52 GMT

Wow, that is unusual for them.

I have the Fuelman MC and check every week as payment is due - Net 14 terms.

Also every month, I get a call from their account manager to make sure we are happy with the account.

Every month I tell him that the cards are not prompting for driver ID (PIN) when fuel is dispensed and vows to fix it.

Fixed for a month and then stops.

Very strange and inconsistent issue so I switched recently to ARCO (another Fleetcor) and the cards are now asking for PIN & odometer which is much better for my business. Plus lower fuel costs at the pump as ARCO is almost as cheap as Sam's Club or Costco gas.

Re: Random charges by Fleetcor

GApeachy — Sat, 15 Jan 2022 15:36:13 GMT

@sugarcreek67 wrote:
I sent an email in to the woman that set up the account

You need to call....seriously. Have her send you the list of charges or have her send you a confirmation that the charges (bogus or not) have been removed....again, seriously. This can come back and bite you in the caboose! Have them send you something you can prove later on down the road should they pull a fast one again. I don't trust them just from reading years of negative past experiences on this forum and from my own convo's with these ppl. Get some proof, even if you have to call multiple times, insist! Protect your biz credit profile.

Re: Random charges by Fleetcor

Anonymous — Sat, 15 Jan 2022 16:02:39 GMT

@GApeachy wrote:
@sugarcreek67 wrote:
I sent an email in to the woman that set up the account
You need to call....seriously. Have her send you the list of charges or have her send you a confirmation that the charges (bogus or not) have been removed....again, seriously. This can come back and bite you in the caboose! Have them send you something you can prove later on down the road should they pull a fast one again. I don't trust them just from reading years of negative past experiences on this forum and from my own convo's with these ppl. Get some proof, even if you have to call multiple times, insist! Protect your biz credit profile.

Good advice and the law does not convey the same safety net features to business type accounts/cards that consumer cards include! Be aware ...

Re: Random charges by Fleetcor

sugarcreek67 — Sat, 15 Jan 2022 23:43:39 GMT

@Anonymous wrote:
@GApeachy wrote:
@sugarcreek67 wrote:
I sent an email in to the woman that set up the account
You need to call....seriously. Have her send you the list of charges or have her send you a confirmation that the charges (bogus or not) have been removed....again, seriously. This can come back and bite you in the caboose! Have them send you something you can prove later on down the road should they pull a fast one again. I don't trust them just from reading years of negative past experiences on this forum and from my own convo's with these ppl. Get some proof, even if you have to call multiple times, insist! Protect your biz credit profile.
Good advice and the law does not convey the same safety net features to business type accounts/cards that consumer cards include! Be aware ...

Thanks for the advice, I attempted to call in yesterday after discovering the issue but sat on hold forever and no one ever answered. I will try again Monday until she answers me. I have never charged a penny since the account was open. I have taken a month off so no need to use the fuel cards. I am also aware that unlike the consumer protections on personal cards that the Biz cards are a shark tank. If I had to take a wild guess, They are nailing me for a "high risk assessment" among other things. How do they claim I am high risk if I have not even used the cards yet? She was either calling or emailing me to use the cards until I told her that I was off for a month. silence since then and now a surprise charge with no information on the what the charges even are. either way I am done with these people. The old saying applies here " screw me once it's your fault, screw me twice it's MY fault"

Re: Random charges by Fleetcor

sugarcreek67 — Mon, 17 Jan 2022 14:52:14 GMT

I called in this morning, CSR told me how I had a past due statement and that they sent a letter. I informed her that it would be impossible for me to have past due statement when my cards have never been used. I told her I demanded a copy proving any such charges to my account. She put me on hold for at least 10 minutes, she came back and admitted that there were never any charges using my cards and offered to issue a credit for next month. I told her to use that credit and zero out the account and close it immediately. I was transfered to another CSR and they confirmed the account was closed and sent an email conformation of the closure. BUYER BEWARE with these people.

It leaves me wondering how much money they pull in per year for all the frivolous charges they hit people with that are not discovered by the business owner who in turn just pays the bill without question?

Re: Random charges by Fleetcor

GApeachy — Tue, 18 Jan 2022 08:00:56 GMT

@sugarcreek67 wrote:
she came back and admitted that there were never any charges using my cards and offered to issue a credit for next month. I told her to use that credit and zero out the account and close it immediately. I was transfered to another CSR and they confirmed the account was closed and sent an email conformation of the closure.

But did you get a 0 balance stmt. in that said email? If not, hate to say it but call back, get that 0 balance letter. Don't trust...period. Get it in writing. Also, log in, SS your acct. details including said "credit" if it's even posted. Call and SS.

Re: Random charges by Fleetcor

Anonymous — Wed, 19 Jan 2022 17:11:48 GMT

Fleetcor strikes again! They are predatory with their fees which is one of the reasons why it's a fairly easy vendor to attain as a new business. You have to be careful with ALL fuel accounts as these fees are prevelant in the industry. The most common is the monthly per card fee usually $2-$4 per card whether you use it or not. Many people request multiple cards without realizing and customer service reps don't always communicate that tidbit. Before you know it you have a small bill each month and if you miss the due date then here comes the late fee of $50-$75. Miss that then interest gets tacked on. Then a high-risk fee. Before you know it, you're in the hundreds in charges and have yet to purchase any fuel.

When you attain "Fleet" accounts there are numerous possible fees you need to be aware of and each company is different. Make sure you read the terms in detail. I promise you its all hidden in there in very small font.

BTW Fleetcor was sued not too long ago regarding this issue in a very high profile case. Google has the details.

Re: Random charges by Fleetcor

shasta — Tue, 25 Jan 2022 23:39:13 GMT

I've had my ARCO fleetcor fuel card for about 3 years. I made a payment on the due date and they considered it late. Started charging me $53 a month for a "high risk" fee. I called and they reversed the charges and promised they wouldn't happen anymore.

A couple of months later, they stopped sending my paper bill and i couldn't see any charges on the online bill. Sure enough, the $53 a month charges started happening again.

I just called and cancelled today

Re: Random charges by Fleetcor

sugarcreek67 — Wed, 26 Jan 2022 01:47:04 GMT

@Anonymous wrote:
Fleetcor strikes again! They are predatory with their fees which is one of the reasons why it's a fairly easy vendor to attain as a new business. You have to be careful with ALL fuel accounts as these fees are prevelant in the industry. The most common is the monthly per card fee usually $2-$4 per card whether you use it or not. Many people request multiple cards without realizing and customer service reps don't always communicate that tidbit. Before you know it you have a small bill each month and if you miss the due date then here comes the late fee of $50-$75. Miss that then interest gets tacked on. Then a high-risk fee. Before you know it, you're in the hundreds in charges and have yet to purchase any fuel.

When you attain "Fleet" accounts there are numerous possible fees you need to be aware of and each company is different. Make sure you read the terms in detail. I promise you its all hidden in there in very small font.

BTW Fleetcor was sued not too long ago regarding this issue in a very high profile case. Google has the details.

@Anonymous I appreciate the info on that case. Google can be your friend indeed. I attempted to contact my account "executive" multiple times,never a single call back. I even got an email from someone else claiming to be aware of the issue. I replied to that email within a few minutes of it coming and never a single reply.

I filed a rather discriptive complaint with the BBB in the Atlanta area. I even made reference and provided a link to that case in my complaint, basically comparing what the suit was about sure seemed to be exactly what I was dealing with.

Today, someone called me from Comdata, they were responding to my BBB complaint. He stated that after researching the 277.95 charge, they concluded they had made an error and promised that those charges would be removed. I insisted on that in writing. received an email with all his info plus the BBB case number. He promised that it would not happen again, I, of course made it clear that there was no way it happen to ME again because I closed the account and assured him I would never get involved with Comdata/fleetcor/fuelman EVER again.

Lesson learned.... for those that wish to continue doing business with them, I would seriously scrutinize every single charge compared to receipts. I would also suggest using our friend Mr Google to read the details of the case mentioned upthread. I can confirm that these charges never made it to any business report so far, but I did catch these charges very quickly.

Re: Random charges by Fleetcor

4sallypat — Wed, 26 Jan 2022 03:47:41 GMT

@sugarcreek67

Did you find out if the Fleetcor billing details include the monthly card fee ?

I know my Fleetcor FuelMan MC has a monthly $4.99 charge for the card and my Fleetcor ARCO has a $1 monthly fee.

No matter if you had any charges to the card, the monthly card fee is persistent.

Maybe you had lots of monthly card fees ?

Re: Random charges by Fleetcor

sugarcreek67 — Wed, 26 Jan 2022 13:08:03 GMT

@4sallypat When I opened the account, I asked for 2 cards. 3.99/ mo each. However, the first 3 months the card fee's were waived. *IF* they would have charged the basic card fee's, I would have seen those on the statement and just paid them. This mystery fee just showed up on the Jan.8-15th cycle there was nothing anywhere to explain those charges.

Re: Random charges by Fleetcor

RootDet — Fri, 28 Jan 2022 07:13:30 GMT

word to the wise, if they are hitting you with high-risk fees, then just cancel. do not bother.

I would call in, try and cancel and "oih we will remove the fees, in 3 months your account should be reviewed again and they will lift the high-risk status. covid has us changing risk" yada yada. 3 months later, the fees come back, the same excuse. Basically, your account is not profitable thereto, they want to create profit.

Also if you read the terms, they have a right to bill you a SURCHARGE (per transaction) if the price per gallon falls below a floor limit.