topic Re: Diners Club. Elite.WoW WoW WoW in Credit Cards

Diners Club. Elite.WoW WoW WoW

waiter — Sat, 27 Dec 2014 21:19:59 GMT

Well the WoW in the topic title is in a Negative way.

My Elite card was approved on Nov 14, and i still have not received my elite card in the mail. Every tome i spoke to them couple of days before, they always told me that card shipped out today...or yesterday, If i calculate how many times my card was shipped, I should have about dozen elite cards in my wallet. Now here comes new story today...

I was told today that my account is locked, and the person who locked it is someone in Harris Bank in Milwaukee Branch, in WI, and she is a PERSONAL BANKER. Then i was transferred to her, and she tells me that multiple CSR's tried to issue you the card to no avail... and they dont know why their system is not generating a complete request.. e.g. system will generate the request for card and next day system would say card shipped. BUT that is only in the system... no request reaches their card making dept. and she is looking into it. My * cardless* account has already hit with 300 annual fee and the due date if 01/14/15 i think.

The worst part i think is , when she said she is not sure WHEN this will be taken care of and WHEN my card will be on its way. And she assured me the account is FINE and has 30K limit, and nothing wrong with approval.

I really want this 30k line account.

CANT THIS BANK ISSUE 1 DAMN CARD? IS THIS A BANK? DO THEY RUN OPERATIONS FROM A MOBILE TRAILER IN SOME WAL MART'S PARKING LOT?

W T H IS THIS.

I know you all say that this bank's system is a joke, BUT I am the only one with this problem.

Re: Diners Club. Elite.WoW WoW WoW

Anonymous — Sat, 27 Dec 2014 21:25:45 GMT

@waiter wrote:
Well the WoW in the topic title is in a Negative way.

My Elite card was approved on Nov 14, and i still have not received my elite card in the mail. Every tome i spoke to them couple of days before, they always told me that card shipped out today...or yesterday, If i calculate how many times my card was shipped, I should have about dozen elite cards in my wallet. Now here comes new story today...

I was told today that my account is locked, and the person who locked it is someone in Harris Bank in Milwaukee Branch, in WI, and she is a PERSONAL BANKER. Then i was transferred to her, and she tells me that multiple CSR's tried to issue you the card to no avail... and they dont know why their system is not generating a complete request.. e.g. system will generate the request for card and next day system would say card shipped. BUT that is only in the system... no request reaches their card making dept. and she is looking into it. My * cardless* account has already hit with 300 annual fee and the due date if 01/14/15 i think.

The worst part i think is , when she said she is not sure WHEN this will be taken care of and WHEN my card will be on its way. And she assured me the account is FINE and has 30K limit, and nothing wrong with approval.
I really want this 30k line account.

CANT THIS BANK ISSUE 1 DAMN CARD? IS THIS A BANK? DO THEY RUN OPERATIONS FROM A MOBILE TRAILER IN SOME WAL MART'S PARKING LOT?

W T H IS THIS.

I know you all say that this bank's system is a joke, BUT I am the only one with this problem.

Sorry to hear this. This worries me as I'd like a piece of Diners. WTH is going on over there? And you said the annual fee already hit? I just cant believe it..

Re: Diners Club. Elite.WoW WoW WoW

joeyoey — Sat, 27 Dec 2014 21:26:01 GMT

I see so many threads on here about people having trouble apping, getting approved, getting info, etc. with them. I can't imagine why anyone would go with DC when there are so many other cc companies that want your business & will offer good service to keep it. Maybe I'm missing something.

Re: Diners Club. Elite.WoW WoW WoW

Anonymous — Sat, 27 Dec 2014 21:29:41 GMT

@joeyoey wrote:
I see so many threads on here about people having trouble apping, getting approved, getting info, etc. with them. I can't imagine why anyone would go with DC when there are so many other cc companies that want your business & will offer good service to keep it. Maybe I'm missing something.

What you're missing is the high CLs that appear as if they will be hidden TLs. And for the Elite, 3X unlimited points for groceries that are transferable to air and hotel partners.

Re: Diners Club. Elite.WoW WoW WoW

Anonymous — Sat, 27 Dec 2014 21:30:13 GMT

@joeyoey wrote:
I see so many threads on here about people having trouble apping, getting approved, getting info, etc. with them. I can't imagine why anyone would go with DC when there are so many other cc companies that want your business & will offer good service to keep it. Maybe I'm missing something.

I want a piece of diners because of their huge credit lines which helps with utilization if it reports. But for a lot of people it doesn't report / hidden tradeline.

Re: Diners Club. Elite.WoW WoW WoW

waiter — Sat, 27 Dec 2014 21:37:54 GMT

Irish80:

Yes the limit is appealing since its about 10K higher then my largest . I am not interested in 3x category things.

Car rental companies like SIXT match the elite status of mastercard with their platinum status. and platinum members can have double upgrades in the US. and some % discount.

I can reserve Luxury SUV like cadillac SRX for 49 bucks a day, and then after double upgrade I will get BMW X5 or MB-GL class. @ LAX.

I love cars and poor man at same time , cant afford those cars to buy or lease, Its just that while on vacation in January I can enjoy my vacation to the fullest.

Re: Diners Club. Elite.WoW WoW WoW

Anonymous — Sat, 27 Dec 2014 21:56:42 GMT

I can relate my exprience regarding the Elite card.

I applied on 11/11 and received the 7-15 business days reply. Eventually, I called in early December after the 15th business day had elapsed and was told that the account was approved and awaiting card shipment. I called again on 12/13 with the intention of canceling my application and demanding a retraction of the hard credit pull since they had not replied one way or another, in writing, within 30 days. However, the CSR told me that the card had shipped on the 12th with "expedited delivery". On the 18th I received the PIN and on the 19th (Expedited!) I received the coveted Diners Club Card Elite. Incidently, the card shipped from the same state I reside in so it was a shock to me that it took a full week to arrive.

Activation, bank account registration, and rewards accrual were just exactly what one should expect—no problem. It's nice that the points post as soon as the transactions post. I hadn't expected that. I have used the card a half dozen times for normal spend without any difficulties. Nor would I expect any given the limited use of the card. I would not suffer a shutdown kindly as nothing could be interpretted as "abuse". I think I would just have to eat the hard pull and take the time to physically send back the shreaded card along with my account closure request letter if that were to happen.

The same day I received the card I applied for an additional card via fax and I have yet to receive that card although a CSR confirmed receipt and told me that the second account number was issued for my authorized user.

It sounds like you need to talk to somebody with some actual authority and knowledge. Perhaps you could insist on speaking to a supervisor given the ongoing problems and insist that they overnight express you a card and send you a tracking number upon shipment. You could instead cancel and insist on a hard pull retraction although I understand one being loath to forfeit his only oportunity to acquire the card.

Sorry to hear about the problems. For me it was just a lot of waiting but no SNAFUs.

Re: Diners Club. Elite.WoW WoW WoW

B335is — Sat, 27 Dec 2014 22:08:44 GMT

Wow that is really awful! They billed you the AF but can't issue a card? What is your next step going to be?

Re: Diners Club. Elite.WoW WoW WoW

Kenny — Sat, 27 Dec 2014 22:15:11 GMT

A poster on here was able to get their annual fee waived for the long wait. Maybe this might interest you, OP.

Re: Diners Club. Elite.WoW WoW WoW

waiter — Sat, 27 Dec 2014 22:47:15 GMT

Holypockets:

They have been telling me since last week of nov that my card has shipped via UPS dozens of time , and later they alwats told me no trackign info from ups , and card did not go out? I ask why? they say hmmm well...call back in couple of days...to see whats going on.

my next steps would be ask for AF waiver. And i am also gonna look for someone high in rank @ bank of montreal, instead of US csr and harris bank.

I also got the pin for my card dec 18th from zip code in buffalo, with last 4 numbers of my card. I was very very hopefull to get my card but today personal banker told me to disregard that pin number...???? what? because thats NOT my account number? I asked her whats my account number if there is any? she told me , she dont see any, thats ANOTHER problem they are looking into.. what?

Re: Diners Club. Elite.WoW WoW WoW

NRB525 — Sat, 27 Dec 2014 22:59:27 GMT

@waiter wrote:
Holypockets:

They have been telling me since last week of nov that my card has shipped via UPS dozens of time , and later they alwats told me no trackign info from ups , and card did not go out? I ask why? they say hmmm well...call back in couple of days...to see whats going on.

@Anonymous next steps would be ask for AF waiver. And i am also gonna look for someone high in rank @ bank of montreal, instead of US csr and harris bank.

I also got the pin for my card dec 18th from zip code in buffalo, with last 4 numbers of my card. I was very very hopefull to get my card but today personal banker told me to disregard that pin number...???? what? because thats NOT my account number? I asked her whats my account number if there is any? she told me , she dont see any, thats ANOTHER problem they are looking into.. what?

wow, Apparently with Diners Club, if the stars do not align precisely, then the whole system shuts down. I was lucky to get apped and delivered within a reasonable time frame. Sorry to hear about all the issues. It was a good choice on their part to shut down the apps until they can at least issue a card.

Good luck!

Re: Diners Club. Elite.WoW WoW WoW

TiggerDat — Sun, 28 Dec 2014 01:33:27 GMT

This and the Black Card still astound me in regards to what you pay for and what you get.

It certainly seems to me like they are having problems managing this program!

Re: Diners Club. Elite.WoW WoW WoW

Anonymous — Sun, 28 Dec 2014 01:40:50 GMT

Well, WoW! really is the word to describe the SNAFU you are experiencing. Sorry to read about your miserable experience(s).

My experience with Diners at least has been positive with regards to how easily I've been able to talk to a CSR. 1-800-2DINERS option 2 and I've connected pretty quickly the 3 or 4 times I felt the need to call.

It sounds like you've probably tried this but I'm just wondering if you told your horrid tale to a supervisor and insisted that (S)HE get to the bottom of this while you remain on hold, it might get things moving. You need to get one person from BMO Harris on the hook for the problem and make HIM do the heavy lifting instead of shouldering so much yourself. The fact that you've received the PIN but not the card after so much time speaks volumes about how messed up your account application is. You need to acquire an advocate at BMO Harris to make it his mission to fix the problem. If it were me, I would be pretty blunt about how BMO has let me down and what I need to restore my faith in their bank and not fool around with flunky, low-level CSR personnel.

Maybe a lengthy email detailing your experience might be more helpful than a phone call.

Best of luck—starting now.

Re: Diners Club. Elite.WoW WoW WoW

NRB525 — Sun, 28 Dec 2014 01:47:57 GMT

@Anonymous wrote:
Well, WoW! really is the word to describe the SNAFU you are experiencing. Sorry to read about your miserable experience(s).

My experience with Diners at least has been positive with regards to how easily I've been able to talk to a CSR. 1-800-2DINERS option 2 and I've connected pretty quickly the 3 or 4 times I felt the need to call.

It sounds like you've probably tried this but I'm just wondering if you told your horrid tale to a supervisor and insisted that (S)HE get to the bottom of this while you remain on hold, it might get things moving. You need to get one person from BMO Harris on the hook for the problem and make HIM do the heavy lifting instead of shouldering so much yourself. The fact that you've received the PIN but not the card after so much time speaks volumes about how messed up your account application is. You need to acquire an advocate at BMO Harris to make it his mission to fix the problem. If it were me, I would be pretty blunt about how BMO has let me down and what I need to restore my faith in their bank and not fool around with flunky, low-level CSR personnel.

Maybe a lengthy email detailing your experience might be more helpful than a phone call.

Best of luck—starting now.

There have been many others who comment about how persistent they are trying to get BMO to fix their Diners Club issues.

Unless the stars align, those calls and letters are useless. It's just a roll of the dice for each applicant.

Re: Diners Club. Elite.WoW WoW WoW

taxi818 — Sun, 28 Dec 2014 02:38:35 GMT

@Anonymous wrote:
@joeyoey wrote:
I see so many threads on here about people having trouble apping, getting approved, getting info, etc. with them. I can't imagine why anyone would go with DC when there are so many other cc companies that want your business & will offer good service to keep it. Maybe I'm missing something.
What you're missing is the high CLs that appear as if they will be hidden TLs. And for the Elite, 3X unlimited points for groceries that are transferable to air and hotel partners.

yes +1 im really starting to beleive it will stay hidden. so far so good. sorry for op. this is very strange. and he has been waiting a long long time. i did notice they took the notice down about applications as well. so as fin stated the other day. i think the train has left the station. i just hope those left standing on the platform will at least be picked up. and brought into the fold. good luck op.

Re: Diners Club. Elite.WoW WoW WoW

taxi818 — Sun, 28 Dec 2014 02:43:39 GMT

after reading a little further op. if you got your pin. it would have had a different number for the last 4. i would think your card is really on the way. i think after i got my pin. it took about 10 days for me to get the card. because of the weekend and etc. .... so it looks like you did get something at last from them. so maybe there will be a resolution at last.

Re: Diners Club. Elite.WoW WoW WoW

waiter — Sun, 28 Dec 2014 02:47:01 GMT

Holypockets:

Yes i spoke to different supervisors, and they simply told me they will look into this, and now personal banker, ( who has blocked my account, no one but only her can access it ) was assigned to this case. She called me today but was clueless of this problem, she said she will be on the phone with some department regrding my issue,

One thing though...

I got my pin number with last 4 digits of my account number. on dec 18th mailed from buffalo zipcode, and letter had chicago address, personal banker told me to disregard that pin, since my account has no account number... what? she sounded like she's in a hurry , i did not ask too many questions and le he go, she said she will contact me once the problem is fixed, she did not give me any time frame.

was your card also came from buffalo zip code?

Re: Diners Club. Elite.WoW WoW WoW

waiter — Sun, 28 Dec 2014 02:52:25 GMT

Taxi818:

Thats exactly i was thinking. I did not call them after getting the pin on 18th dec, and that pin letter has last 4 digits of my account number.Its the personal banker who called me today, and told me to disregard the pin number letter. and she said right now my account does not have any account number. this is getting more and more &*^*&^ .

Re: Diners Club. Elite.WoW WoW WoW

taxi818 — Sun, 28 Dec 2014 02:54:08 GMT

That is insane. your are saying this time they called you out of the blue to say to disregard the pin number. **bleep**. i don't even know what to say to that. i would ask to speak to canada in this case this is absolutely crazy. so this personal banker. hopefully left you are personal number as well to contact them i hope.

Re: Diners Club. Elite.WoW WoW WoW

waiter — Sun, 28 Dec 2014 03:14:20 GMT

yes she has given me the number But it all the time goes into her voicemail.

I was chilled out after getting the pin number but today i'm even more upset.

This is Hariss bank messed up, not the bank of montreal. I know BMO bought Harris bank, and this US diners Club program is on the mercy of Harris Bank.

I think Harris bank locked my account so not everyone i speak to can access it and see how messed up their system is , specialy bank of montreal ppl in canada their parent bank. But i am looking, searching for someone in bank of montreal @ high level. to let them know what a clown bank they have bought.

topic Re: Diners Club. Elite.~~WoW~~ ~~WoW~~ ~~WoW~~ in Credit Cards

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