topic Re: BoA Question in Credit Cards

BoA Question

iDShaDoW — Mon, 28 Jul 2008 21:21:25 GMT

I had called and talked to a credit specialist about a month ago because my BoA account wasn't reporting on Equifax.

He did a soft pull, saw it wasn't there, and said he'd e-mail them and get it straightened out and that I should contact BoA in 30 days to get a status update.

Called today, got a lady who said she wasn't allowed to do that unless she had a reason (such as a CLI increase request, etc).

I already got a CLI a couple weeks ago. Tried to tell her what else I could do but she didn't seem to want to help.

How else can I go about getting BoA to do a soft pull and tell me?

It's not like I want them to pull it and print the report and send it or something.

She said I should get a free TU or Experian one but I told her I already pulled the free ones for the year and the whole reason I'm calling is about Equifax cause that's the only one BoA wasn't showing on.

So I'm kind of stuck now. I guess maybe the 1st guy didn't leave a note on my account explaining the situation. Do I just keep calling and try to get other people that might be more helpful? I'd like to know that all my stuff is showing correctly before I purchase my FICO scores.

Re: BoA Question

llecs — Mon, 28 Jul 2008 21:25:11 GMT

Can't respond to that issue, but I had a big problem with them in the beginning of the year. I got it resolved by delveloping a relationship with my local branch manager and they made calls on my behalf.

Re: BoA Question

Creditaddict — Mon, 28 Jul 2008 21:25:41 GMT

why not just ask for another CLI, maybe someone will feel you deserve even more credit while fixing the problem!

Re: BoA Question

iDShaDoW — Mon, 28 Jul 2008 22:57:31 GMT

Yea that's what I asked.

I was like "Hmmm... well could you just like uh... review my account for a small CLI and then do a soft pull and tell me?"

And she just said "Well, you just got a CLI not too long ago."

I just wanted to say "Jeez woman! Work with me here. Just make up some bogus reason to do a soft pull and tell me what I need to know."

Re: BoA Question

unknown_entity — Mon, 28 Jul 2008 23:22:50 GMT

Just call back and get a different person...

Re: BoA Question

Anonymous — Mon, 28 Jul 2008 23:24:14 GMT

@iDShaDoW wrote:
I just wanted to say "Jeez woman! Work with me here. Just make up some bogus reason to do a soft pull and tell me what I need to know."

Yep, that's the type you wanna just reach through the phone and shake them! It's called POWER TRIPPING. She could have pulled a soft pull if she wanted, she was definitely power tripping.

There are alot of CSR's like that...and you don't want to piss them off because they have all your vital credit info!

Next time you get a yahoo like that just say, "Oh, you can't? Okay, bye".....then call right back using one of the back door numbers

Re: BoA Question

Anonymous — Mon, 28 Jul 2008 23:25:32 GMT

@unknown_entity wrote:
Just call back and get a different person...

Yep!