topic Re: How to close CreditOne? It's like they refuse? in Credit Cards

How to close CreditOne? It's like they refuse?

skigirl916 — Wed, 14 Jan 2015 21:42:13 GMT

I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 21:45:44 GMT

@skigirl916 wrote:
I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

I'd call them and ask for a supervisor IMMEDIATELY. They should have processed your closure post-haste.

Re: How to close CreditOne? It's like they refuse?

-Wade- — Wed, 14 Jan 2015 21:46:55 GMT

@skigirl916 wrote:
I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

keeping calling and tell them you want it CLOSED IT

Re: How to close CreditOne? It's like they refuse?

kdm31091 — Wed, 14 Jan 2015 21:51:38 GMT

They are very crappy about closing accounts. They will try to talk you into keeping it, which is typical but they do it more than normal. Then they will sometimes not even close it correctly!

Be persistent. And never use them again after this!

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 21:53:24 GMT

@skigirl916 wrote:
I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

@skigirl916,

If you call, do not get off the phone until the account is closed. That is so absurd...

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 22:07:33 GMT

This is the one card my husband has that I HATE!!! He said when he got it, he didn't pay close enough attention. He thought it was capital one. It was his first card after the bankruptcy. I despise this monthly billing crap for the annual fee AND the interest that accumulates instantly. They make it impossible to keep one card below 10% for the best credit score situation. He is closing it soon as we can buy a house. I can't even get him to call and fight to have that annual fee changed. I now dread hearing him when he tries to cancel it. BLAH!!!

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 22:22:02 GMT

@Anonymous wrote:
This is the one card my husband has that I HATE!!! He said when he got it, he didn't pay close enough attention. He thought it was capital one. It was his first card after the bankruptcy. I despise this monthly billing crap for the annual fee AND the interest that accumulates instantly. They make it impossible to keep one card below 10% for the best credit score situation. He is closing it soon as we can buy a house. I can't even get him to call and fight to have that annual fee changed. I now dread hearing him when he tries to cancel it. BLAH!!!

That's terrible, why not just close it now?

Re: How to close CreditOne? It's like they refuse?

yfan — Wed, 14 Jan 2015 23:12:17 GMT

Did you log the calls you made - like time and date? If so, don't call them again. Send them a letter in certified mail stating that they should have closed it the first time you called, and as such, they not only need to close it but owe you a refund of the fees they charged you since. Also, launch a complaint with the Consumer Financial Protection Bureau (CFPB), and include a copy of this letter (note on the letter you send to Credit One that a copy is being forwarded to CFPB).

My guess is they will hurry up and close your account.

Re: How to close CreditOne? It's like they refuse?

wmweeza — Wed, 14 Jan 2015 23:33:03 GMT

You could try posting on their Facebook page too...just a thought

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 23:33:22 GMT

Nixon, if it were my card, it would already be closed. I can't get my husband to close it and it is his card. We want to buy a house this year and he is concerned it will hurt his credit. His mentality is, "It is only $8 a month for now, big deal". I told him it will stay on there for 10 years. It won't hurt his utilization because he rarely uses credit. He said but it will show CLOSED and I don't like that *sigh*

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 23:53:43 GMT

@Anonymous wrote:
Nixon, if it were my card, it would already be closed. I can't get my husband to close it and it is his card. We want to buy a house this year and he is concerned it will hurt his credit. His mentality is, "It is only $8 a month for now, big deal". I told him it will stay on there for 10 years. It won't hurt his utilization because he rarely uses credit. He said but it will show CLOSED and I don't like that *sigh*

I gotcha.

Re: How to close CreditOne? It's like they refuse?

Chilli — Wed, 14 Jan 2015 23:49:36 GMT

I closed mine today...they tried to offer me a lower interest rate for 6 months and a cli for $25! LOL they kept asking me if I was sure!

I requested to speak to someone in the US...to confirm that it was closed and requested a letter be mailed to me....

so we'll see what happens.

i think I will fax a letter confirming in the morning.

Re: How to close CreditOne? It's like they refuse?

Anonymous — Wed, 14 Jan 2015 23:51:46 GMT

@Chilli wrote:
I closed mine today...they tried to offer me a lower interest rate for 6 months and a cli for $25! LOL they kept asking me if I was sure!

I requested to speak to someone in the US...to confirm that it was closed and requested a letter be mailed to me....

so we'll see what happens.

i think I will fax a letter confirming in the morning.

A credit CLI of $25? What??? Good grief, good you closed that thing out..

Re: How to close CreditOne? It's like they refuse?

Chilli — Thu, 15 Jan 2015 00:34:49 GMT

No...to clarify...they wanted me to pay them $25 to give me a cli!....I guess that is for processing a cli. Lol

they charge you for processing a cli

Re: How to close CreditOne? It's like they refuse?

taxi818 — Thu, 15 Jan 2015 00:36:56 GMT

@theyskigirl916 wrote:
I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

sorry to laugh they want that AF. always company like this a PITA to close. i would file a complaint to the BBB and whatever other agency explaining to supervisor. im not taking no as a answer. that is sick. .

Re: How to close CreditOne? It's like they refuse?

taxi818 — Thu, 15 Jan 2015 00:39:06 GMT

@Anonymous wrote:
This is the one card my husband has that I HATE!!! He said when he got it, he didn't pay close enough attention. He thought it was capital one. It was his first card after the bankruptcy. I despise this monthly billing crap for the annual fee AND the interest that accumulates instantly. They make it impossible to keep one card below 10% for the best credit score situation. He is closing it soon as we can buy a house. I can't even get him to call and fight to have that annual fee changed. I now dread hearing him when he tries to cancel it. BLAH!!!

This is why cap one gets such a bad rap. people not paying attention to who they are banking with. me for one. i luv my cap one. even ive out grown them. they will always be best for me. as gave me a second chance. even after i burned them.

Re: How to close CreditOne? It's like they refuse?

CreditCuriosity — Thu, 15 Jan 2015 00:42:04 GMT

@Chilli wrote:
No...to clarify...they wanted me to pay them $25 to give me a cli!....I guess that is for processing a cli. Lol

they charge you for processing a cli

wow lol .. before closing mine they were offering me a CLI of 250 for 9.95 I believe... I have been getting emails and regular mail saying I can re-open my card without a HP, etc, etc... Gotta give them an A for effort..

Re: How to close CreditOne? It's like they refuse?

happypill — Thu, 15 Jan 2015 01:42:45 GMT

@Chilli wrote:
No...to clarify...they wanted me to pay them $25 to give me a cli!....I guess that is for processing a cli. Lol

they charge you for processing a cli

Yuk! Get out and don't turn back!

Re: How to close CreditOne? It's like they refuse?

Anonymous — Thu, 15 Jan 2015 20:45:58 GMT

@skigirl916 wrote:
I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

I have a Credit One card, and not until I've lived on this site for the last 3 weeks did I see the light. I was even defending them when someone made a negative comment? However, aside for the fact that I need them for about 2-4 months longer (due to AAoA=1.7 years) I will be getting rid of them also. I have learned that are several cards that rebuilders can get that do not have the fees, fees and fees that come with Credit One. I also hate the monthly annual fee.