topic Discover Product Changes? in Credit Cards

Discover Product Changes?

jmbfl — Sun, 03 Aug 2008 05:54:39 GMT

Does Discover allow product changes between their different cards, i.e. will they change your account from a More account to an Open Road account?

Re: Discover Product Changes?

athensguy — Sun, 03 Aug 2008 13:02:21 GMT

Super easy. You can keep the same card. Just call, and it will be automatically switched when your next cycle starts.

Re: Discover Product Changes?

Anonymous — Sun, 03 Aug 2008 16:08:03 GMT

I have called in for a product change, ordered 3 new cards (For the cool pictures, not because they were lost or stolen) and contested a charge (I accidentally signed up for Discover's Identity Monitoring and thought it was a 30-day trial. Even though it was my fault, they credited my account and gave me a free Experian report and score!!!).

Completely hassle-free.

I can't say they're better than AmEx, because each is amazing it it's own way. But seriously, what a great company!

Re: Discover Product Changes?

Anonymous — Sun, 03 Aug 2008 16:21:55 GMT

@athensguy wrote:
Super easy. You can keep the same card. Just call, and it will be automatically switched when your next cycle starts.

I agree with both athensguy and jay completely. Discover seems to have very educated CSRs, and not so common things like switching reward programs is pretty streamlined.

Re: Discover Product Changes?

athensguy — Sun, 03 Aug 2008 17:52:28 GMT

I just product changed back to the More from the Open Road. Sadly, I had to sit through the credit protector sort of spiel. This is the first time I remember that happening when calling Discover. I'd also like it if they added a concierge system of some sort, like visa sig. and world mc.