topic Re: Credit card concierge for restaurant reservations in Credit Cards

Credit card concierge for restaurant reservations

red259 — Thu, 12 Feb 2015 03:09:33 GMT

So I have a date on Friday and when I made it I was not thinking about it being valentine's day weekend. Some of the restaurants I want are booked up for the time slots I am interested in. Is it worth calling credit card concierge in hopes of finding better time slots? If so who should I call? I haven't attempted to use concierge services before via credit card so not sure what to expect. Below is the cards I currently have:

CSP (I literally just downgraded this to CS and not sure I still have same concierge- is it just visa signature?)

I have amex everyday, BCE and SPG

I have barclays arrival plus and citi AA exec both of which are world elite mastercards.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 03:14:22 GMT

@red259 wrote:
So I have a date on Friday and when I made it I was not thinking about it being valentine's day weekend. Some of the restaurants I want are booked up for the time slots I am interested in. Is it worth calling credit card concierge in hopes of finding better time slots? If so who should I call? I haven't attempted to use concierge services before via credit card so not sure what to expect. Below is the cards I currently have:

CSP (I literally just downgraded this to CS and not sure I still have same concierge- is it just visa signature?)
I have amex everyday, BCE and SPG
I have barclays arrival plus and citi AA exec both of which are world elite mastercards.

It can't hurt for you to try but even concierges are going to have a hard time this weekend

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 05:34:43 GMT

I used WEMC (Citi AA) to make reservations for me on Saturday (Valentines day). The restaurant was booked but they got it done, of course this was a week ago so no promises..

I gave 2 restaurants hoping for at least 1 and it worked, may want to get your top 2-4.

Good luck!

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 05:44:38 GMT

@red259 wrote:
So I have a date on Friday and when I made it I was not thinking about it being valentine's day weekend. Some of the restaurants I want are booked up for the time slots I am interested in. Is it worth calling credit card concierge in hopes of finding better time slots? If so who should I call? I haven't attempted to use concierge services before via credit card so not sure what to expect. Below is the cards I currently have:

CSP (I literally just downgraded this to CS and not sure I still have same concierge- is it just visa signature?)
I have amex everyday, BCE and SPG
I have barclays arrival plus and citi AA exec both of which are world elite mastercards.

Put all 3 concierges to work and see who can get in faster. Afterall, that is what they are there for. Apart from the cards,if you like Infiniti cars they also come equip with concierge services. Top notch as I tried them once to order chinese food for pickup for me.

Re: Credit card concierge for restaurant reservations

FinStar — Thu, 12 Feb 2015 05:39:49 GMT

@Anonymous wrote:
I used WEMC (Citi AA) to make reservations for me on Saturday (Valentines day). The restaurant was booked but they got it done, of course this was a week ago so no promises..

I gave 2 restaurants hoping for at least 1 and it worked, may want to get your top 2-4.

Good luck!

I used the Ritz concierge services sometime last week to book a reservation for this Saturday and they were able to get it done (everything was already booked). But as Irish80 mentioned above, at this point it will be slim pickings (if anything) to perform any sort of miracle (also depending on your choice of restaurant).

Re: Credit card concierge for restaurant reservations

red259 — Thu, 12 Feb 2015 07:22:50 GMT

@FinStar wrote:
@Anonymous wrote:
I used WEMC (Citi AA) to make reservations for me on Saturday (Valentines day). The restaurant was booked but they got it done, of course this was a week ago so no promises..

I gave 2 restaurants hoping for at least 1 and it worked, may want to get your top 2-4.

Good luck!
+1

I used the Ritz concierge services sometime last week to book a reservation for this Saturday and they were able to get it done (everything was already booked). But as Irish80 mentioned above, at this point it will be slim pickings (if anything) to perform any sort of miracle (also depending on your choice of restaurant).

Well its NYC so there are always restaurants, but I was just hoping for a better time slot than I booked.

Re: Credit card concierge for restaurant reservations

lord_kinbote — Thu, 12 Feb 2015 12:08:58 GMT

I have a few cards that are visa signatures, so do I call the lender for the concierge service or is who?

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 12:11:09 GMT

concierge service listed on the back of your card.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 19:36:21 GMT

Don't hold you breath... I called up CSP and they literally had no clue what I was talking about and transferred me around. Ultimately the only thing that came out of it was wasted time.

Re: Credit card concierge for restaurant reservations

red259 — Thu, 12 Feb 2015 19:51:19 GMT

@Anonymous wrote:
concierge service listed on the back of your card.

For the CSP at least there is no concierge service number listed on the back of the card. The only number is the Chase number and I would assume you can call that and just ask to be transferred to visa signature concierge.

Re: Credit card concierge for restaurant reservations

red259 — Thu, 12 Feb 2015 19:54:46 GMT

The Concierge Service can be reached at (800) 953-7392 or (630) 350-4551 collect outside the US. This is for Visa signature.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 19:56:14 GMT

@akula wrote:
I have a few cards that are visa signatures, so do I call the lender for the concierge service or is who?

@Akula,

The credit card must come with that sort of service. A Visa Signature card does not warrant you concierge services and you don't call the lender. If your card comes with it, you will have a dedicated number to ring for concierge. For example, my cap 1 card that is Visa Signature does not have concierge service.

Re: Credit card concierge for restaurant reservations

red259 — Thu, 12 Feb 2015 20:00:17 GMT

@Anonymous wrote:
@akula wrote:
I have a few cards that are visa signatures, so do I call the lender for the concierge service or is who?
@Akula,

The credit card must come with that sort of service. A Visa Signature card does not warrant you concierge services and you don't call the lender. If your card comes with it, you will have a dedicated number to ring for concierge. For example, my cap 1 card that is Visa Signature does not have concierge service.

My understanding is you have a visa signature card it comes with visa signature concierge. I have it on all my visa signature cards.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 20:06:13 GMT

@red259 wrote:
@Anonymous wrote:
@akula wrote:
I have a few cards that are visa signatures, so do I call the lender for the concierge service or is who?
@Akula,

The credit card must come with that sort of service. A Visa Signature card does not warrant you concierge services and you don't call the lender. If your card comes with it, you will have a dedicated number to ring for concierge. For example, my cap 1 card that is Visa Signature does not have concierge service.
My understanding is you have a visa signature card it comes with visa signature concierge. I have it on all my visa signature cards.

I asked CAP 1 and the CSR said the Venture card (The one I was inquiring about) does NOT come with that service. I.E consierge services.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 20:24:23 GMT

I am looking at all the paperwork with my DH's venture card and then looked at their site. They advertise the consierge benefits with the venture card. It was one of the benefits I liked. He travels weekly so I need to learn more about those benefits. I travel with him at least once a month (when he goes somewhere I am interested in)

Venture® also comes with Visa Signature® Benefits

Travel upgrades and savings

Receive complimentary upgrades and special savings at hotels, resorts, and spas with your Visa Signature card.

Complimentary concierge service

Enjoy assistance 24 hours a day, from home and when you travel, with Visa Signature Concierge.

Special access to events

Your Visa Signature card gets you special access and preferred seating at popular sporting events, premier golf outings, and concerts.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 20:26:18 GMT

@Anonymous wrote:
I am looking at all the paperwork with my DH's venture card and then looked at their site. They advertise the consierge benefits with the venture card. It was one of the benefits I liked. He travels weekly so I need to learn more about those benefits. I travel with him at least once a month (when he goes somewhere I am interested in)

Venture® also comes with Visa Signature® Benefits
Travel upgrades and savings
Receive complimentary upgrades and special savings at hotels, resorts, and spas with your Visa Signature card.

Complimentary concierge service
Enjoy assistance 24 hours a day, from home and when you travel, with Visa Signature Concierge.

Special access to events
Your Visa Signature card gets you special access and preferred seating at popular sporting events, premier golf outings, and concerts.

@Anonymous,

Thanks for letting me. Seriously, CAP1 CSRs need to..

Re: Credit card concierge for restaurant reservations

red259 — Thu, 12 Feb 2015 20:26:20 GMT

@Anonymous wrote:
@red259 wrote:
@Anonymous wrote:
@akula wrote:
I have a few cards that are visa signatures, so do I call the lender for the concierge service or is who?
@Akula,

The credit card must come with that sort of service. A Visa Signature card does not warrant you concierge services and you don't call the lender. If your card comes with it, you will have a dedicated number to ring for concierge. For example, my cap 1 card that is Visa Signature does not have concierge service.
My understanding is you have a visa signature card it comes with visa signature concierge. I have it on all my visa signature cards.
I asked CAP 1 and the CSR said the Venture card (The one I was inquiring about) does NOT come with that service. I.E consierge services.

That is quite odd since I have it with my venture card and concierge service is listed as a benefit of the venture card on their website. I think you just got someone who did not know what they were talking about.

Re: Credit card concierge for restaurant reservations

Anonymous — Thu, 12 Feb 2015 20:29:51 GMT

@red259 wrote:
@Anonymous wrote:
@red259 wrote:
@Anonymous wrote:
@akula wrote:
I have a few cards that are visa signatures, so do I call the lender for the concierge service or is who?
@Akula,

The credit card must come with that sort of service. A Visa Signature card does not warrant you concierge services and you don't call the lender. If your card comes with it, you will have a dedicated number to ring for concierge. For example, my cap 1 card that is Visa Signature does not have concierge service.
My understanding is you have a visa signature card it comes with visa signature concierge. I have it on all my visa signature cards.
I asked CAP 1 and the CSR said the Venture card (The one I was inquiring about) does NOT come with that service. I.E consierge services.
That is quite odd since I have it with my venture card and concierge service is listed as a benefit of the venture card on their website. I think you just got someone who did not know what they were talking about.

@red259,

i am not surprised with CAP 1 goonies.. I won't be using them but good to know

Re: Credit card concierge for restaurant reservations

Jaylima91 — Thu, 12 Feb 2015 20:42:32 GMT

For the most part I know World Elite Concierge is pretty compitent. Visa Signature Concierge isn't bad either. Then again, I have only used those two concierge a couple times. MasterCard now has a concierge iPhone application which allows you to send a request or call them directly and has a few other functions. I don't know about the availability of that app on other platforms but I know it's available for iOS users. Again, no concierge can guarantee reservations especially on the busiest night of the year for restaurants.

EDIT: Sorry I just realized that you said Friday and not Saturday. you may have a better chance on Friday rather than Saturday.

Re: Credit card concierge for restaurant reservations

Skye12329 — Thu, 12 Feb 2015 20:42:34 GMT

I'm curious to know what the concierge says to the restaurant when they are booked. Maybe they threaten the restaurant? Like give this person a reservation or we will raise our card swipe fees. But seriously what do they say.