topic Re: Cap One QS Visa Signature upgrade succesful in Credit Cards

Cap One QS Visa Signature upgrade succesful

kdm31091 — Fri, 27 Feb 2015 22:25:24 GMT

After 3 weeks of back and forth calls and wishy washy responses, Capital One finally decided to let me upgrade my QS to a Visa Signature. It was like pulling teeth, but it got done. So for anyone who is interested in this, it can be accomplished, you just have to be persistent. I was calling them every few days to get updates and stuff.

Finally they called today and said it had been upgraded; lo and behold my login now reads "Visa Signature". Note that they were not apparently going to automatically send me a new card reflecting the "change"; I had to request a new card be mailed out (which I did via Image Card because I don't want the default design again).

So for those curious, it can be done. Just be persistent and be prepared to wait a few weeks! I don't know which benefits I will even use after finding out the roadside assistance sucks, but I just did this to keep my mind off of being bored in the garden. I still find the benefits overall to be silly haha.

Hope this helps for those who ask about it (I see a lot of people wanting to go MC --> WMC on Cap One, and this is similar).

Re: Cap One QS Visa Signature upgrade succesful

yfan — Fri, 27 Feb 2015 22:27:55 GMT

I hate you!!!! Lol. I tried this too and I got told "Your card is being upgraded to a chip card; try us after you get the chip card." Gee, thanks. For now I've decided not to pull teeth.

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Fri, 27 Feb 2015 22:30:00 GMT

@kdm31091 wrote:
After 3 weeks of back and forth calls and wishy washy responses, Capital One finally decided to let me upgrade my QS to a Visa Signature. It was like pulling teeth, but it got done. So for anyone who is interested in this, it can be accomplished, you just have to be persistent. I was calling them every few days to get updates and stuff.

Finally they called today and said it had been upgraded; lo and behold my login now reads "Visa Signature". Note that they were not apparently going to automatically send me a new card reflecting the "change"; I had to request a new card be mailed out (which I did via Image Card because I don't want the default design again).

So for those curious, it can be done. Just be persistent and be prepared to wait a few weeks! I don't know which benefits I will even use after finding out the roadside assistance sucks, but I just did this to keep my mind off of being bored in the garden. I still find the benefits overall to be silly haha.

Hope this helps for those who ask about it (I see a lot of people wanting to go MC --> WMC on Cap One, and this is similar).

Awesome.

I got tired of the excuses and closed my QS Visa a few weeks ago.

The Venture and the QS WMC are my remaining cards with Capital One.

Re: Cap One QS Visa Signature upgrade succesful

kdm31091 — Fri, 27 Feb 2015 22:33:47 GMT

@yfan wrote:
I hate you!!!! Lol. I tried this too and I got told "Your card is being upgraded to a chip card; try us after you get the chip card." Gee, thanks. For now I've decided not to pull teeth.

Don't understand why they gave you that crap -- the two things should not even be related. Just because you are about to be sent out a chip card shouldn't mean they can't upgrade your account on the back end -- and clearly they consider it back end because as I said they weren't even by default going to mail out a new card to me!

Re: Cap One QS Visa Signature upgrade succesful

yfan — Fri, 27 Feb 2015 22:37:51 GMT

@kdm31091 wrote:
@yfan wrote:
I hate you!!!! Lol. I tried this too and I got told "Your card is being upgraded to a chip card; try us after you get the chip card." Gee, thanks. For now I've decided not to pull teeth.
Don't understand why they gave you that crap -- the two things should not even be related. Just because you are about to be sent out a chip card shouldn't mean they can't upgrade your account on the back end -- and clearly they consider it back end because as I said they weren't even by default going to mail out a new card to me!

Right, and see, that confuses me a little. Don't Visa and Visa Signature have different numbers in the first 6 digits? I thought going from Visa Platinum to Visa Signature meant that your card number had to change. So how would they not issue a new card?

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Fri, 27 Feb 2015 22:40:11 GMT

@yfan wrote:
@kdm31091 wrote:
@yfan wrote:
I hate you!!!! Lol. I tried this too and I got told "Your card is being upgraded to a chip card; try us after you get the chip card." Gee, thanks. For now I've decided not to pull teeth.
Don't understand why they gave you that crap -- the two things should not even be related. Just because you are about to be sent out a chip card shouldn't mean they can't upgrade your account on the back end -- and clearly they consider it back end because as I said they weren't even by default going to mail out a new card to me!
Right, and see, that confuses me a little. Don't Visa and Visa Signature have different numbers in the first 6 digits? I thought going from Visa Platinum to Visa Signature meant that your card number had to change. So how would they not issue a new card?

Not sure if it works this way with Capital One.

Re: Cap One QS Visa Signature upgrade succesful

kdm31091 — Fri, 27 Feb 2015 22:40:33 GMT

@yfan wrote:
@kdm31091 wrote:
@yfan wrote:
I hate you!!!! Lol. I tried this too and I got told "Your card is being upgraded to a chip card; try us after you get the chip card." Gee, thanks. For now I've decided not to pull teeth.
Don't understand why they gave you that crap -- the two things should not even be related. Just because you are about to be sent out a chip card shouldn't mean they can't upgrade your account on the back end -- and clearly they consider it back end because as I said they weren't even by default going to mail out a new card to me!
Right, and see, that confuses me a little. Don't Visa and Visa Signature have different numbers in the first 6 digits? I thought going from Visa Platinum to Visa Signature meant that your card number had to change. So how would they not issue a new card?

Well, since it's Capital One, even the EO is sometimes clueless with answering questions. I asked her if a new card would be mailed out, and she was like "ummmm, the notes don't mention a new card being mailed out...do you want me to open a new case for you?"

Not wanting to wait 3 more weeks for this, I said "Is it easier if I just request a replacement card on your website, considering my account reflects Visa Signature at this point?" She said that would work fine, and when I went through the Image Card procedure it does display as a Visa Signature vs. the Platinum kind before.

You're right though, the last four are the same but who knows, the first digits could be different. I suppose I will find out!

Re: Cap One QS Visa Signature upgrade succesful

yfan — Fri, 27 Feb 2015 22:44:09 GMT

Yeah, definitely let us know. Cap One can be nice when they want to be, but even when they are, they invent a way for us to tear our hair out.

Re: Cap One QS Visa Signature upgrade succesful

happypill — Fri, 27 Feb 2015 22:47:30 GMT

Was your Quicksilver originally a MC and they changed it to a Visa Signature, or was it a Visa originally and upgraded to VS?

Re: Cap One QS Visa Signature upgrade succesful

kdm31091 — Fri, 27 Feb 2015 22:48:28 GMT

Chat rep just said the card number will remain the same when card is upgraded to Visa Signature, and that I can use the existing card until the new one that I ordered comes in the mail (figured that much).

Nevertheless, it's Cap One chat, so, we'll see what the card number is when it arrives haha

Original Visa Platinum. Never a MC.

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Sat, 28 Feb 2015 01:13:17 GMT

@kdm31091 wrote:
After 3 weeks of back and forth calls and wishy washy responses, Capital One finally decided to let me upgrade my QS to a Visa Signature. It was like pulling teeth, but it got done. So for anyone who is interested in this, it can be accomplished, you just have to be persistent. I was calling them every few days to get updates and stuff.

Finally they called today and said it had been upgraded; lo and behold my login now reads "Visa Signature". Note that they were not apparently going to automatically send me a new card reflecting the "change"; I had to request a new card be mailed out (which I did via Image Card because I don't want the default design again).

So for those curious, it can be done. Just be persistent and be prepared to wait a few weeks! I don't know which benefits I will even use after finding out the roadside assistance sucks, but I just did this to keep my mind off of being bored in the garden. I still find the benefits overall to be silly haha.

Hope this helps for those who ask about it (I see a lot of people wanting to go MC --> WMC on Cap One, and this is similar).

I'm glad you posted this because I asked the same question when I upgraded my platinum to a QS One if my existing QS One could be upgraded to a QS WMC and the rep gave a very clear NO.

I thought (before asking Cap One) I had read on here of QS upgrades to the higher level cards, but with the rep's response, I thought maybe I was just crazy.

[edited to replace Visa with what I actually have and asked for...the WMC...LOL. I saw Visa and my mind just typed it anyway]

Re: Cap One QS Visa Signature upgrade succesful

kdm31091 — Sat, 28 Feb 2015 01:19:31 GMT

@Anonymous wrote:
@kdm31091 wrote:
After 3 weeks of back and forth calls and wishy washy responses, Capital One finally decided to let me upgrade my QS to a Visa Signature. It was like pulling teeth, but it got done. So for anyone who is interested in this, it can be accomplished, you just have to be persistent. I was calling them every few days to get updates and stuff.

Finally they called today and said it had been upgraded; lo and behold my login now reads "Visa Signature". Note that they were not apparently going to automatically send me a new card reflecting the "change"; I had to request a new card be mailed out (which I did via Image Card because I don't want the default design again).

So for those curious, it can be done. Just be persistent and be prepared to wait a few weeks! I don't know which benefits I will even use after finding out the roadside assistance sucks, but I just did this to keep my mind off of being bored in the garden. I still find the benefits overall to be silly haha.

Hope this helps for those who ask about it (I see a lot of people wanting to go MC --> WMC on Cap One, and this is similar).
I'm glad you posted this because I asked the same question when I upgraded my platinum to a QS One if my existing QS One could be upgraded to a QS WMC and the rep gave a very clear NO.

I thought (before asking Cap One) I had read on here of QS upgrades to the higher level cards, but with the rep's response, I thought maybe I was just crazy.

[edited to replace Visa with what I actually have and asked for...the WMC...LOL. I saw Visa and my mind just typed it anyway]

Regular rep, or EO?

Unfortunately this kind of stuff requires EO with Capital One. And if my story is any indication it requires a few weeks of patience haha.

But no - the rep is wrong - it can be done and it is done. Just not easily.

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Sat, 28 Feb 2015 01:42:26 GMT

Please, give us the exact steps you took in great details, so we can do the same. Did you use the number that's on the backdoor number list? Because I tried calling this numbers, but I ended up with regular customer service and applications rep.

Re: Cap One QS Visa Signature upgrade succesful

kdm31091 — Sat, 28 Feb 2015 01:44:52 GMT

I will PM you the phone number and the steps.

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Sat, 28 Feb 2015 02:18:35 GMT

Thanks for the pm, for some reason I can't reply or send pm. Well looks like I'll be calling Eo next week *sings "never gonna give you up" *

Re: Cap One QS Visa Signature upgrade succesful

kdm31091 — Sat, 28 Feb 2015 02:19:47 GMT

That's strange. May be a setting or something

Good luck! Let us know how it goes

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Sat, 28 Feb 2015 02:54:37 GMT

Has someone ever had QS Visa Signature PC'ed to WMC?

Re: Cap One QS Visa Signature upgrade succesful

Man-Of-Steel — Sat, 28 Feb 2015 03:40:42 GMT

kdm31091, congratulations on your successful card upgrade! I remember one poster here being adamant that this type of upgrade could not be accomplished with Capital One. Clearly, you have given us some hope. I'm somewhat interested in this upgrade as well, but I don't think that I'm prepared to call anyone every few days for updates. That sounds like too much of a hassle to me. Lol. But I may end up contacting the Facebook team to see what they say.

Re: Cap One QS Visa Signature upgrade succesful

wacdenney — Sat, 28 Feb 2015 03:41:09 GMT

I believe the number would change if you go to Visa Signature. You can run the first 6 digits of your card number (bin) to find out what you have.

http://www.binlist.net/

Re: Cap One QS Visa Signature upgrade succesful

Anonymous — Sat, 28 Feb 2015 17:46:25 GMT

@wacdenney wrote:
I believe the number would change if you go to Visa Signature. You can run the first 6 digits of your card number (bin) to find out what you have.

http://www.binlist.net/

No, I had an old Plat moved to a Sig (by them, not me!) and the number stays the same. Some banks don't distinguish tier in the bin number.

But, OP: you have been one of the main posters saying (correctly IMO!) that it's not worth worrying about VS/WEMC/WMC etc. So why did you go to that effort?