topic Re: Ritz AF refunded. :) in Credit Cards

Ritz AF refunded. :)

Anonymous — Thu, 05 Mar 2015 22:30:53 GMT

So I applied for the Ritz card on February 1st. I had a trip to CT on the 5th and was told I'd have it in CT on 5th. Well it turned out to be a big mess and I had to talk to about 9-10 reps within a 4-5 day period to finally get my card. Because on the 6th I was going to Vermont and wanted to have it. They sent my Marriott card to CT at one point instead of Ritz, which was random. The Ritz card ended up in Florida, where I live, and one of the reps cancelled (by accident) the Ritz card going to CT. I finally got the card in CT but it took a lot of my time.

So I've been waiting this whole month for the AF to hit. Once it did I took to Twitter and told them about my story. (Remembering JSU's success) They took a few days to look into it, including listening to my phone calls with the reps and once they did they informed me they refunded my AF. That was two days ago. Today I logged into my account and saw the credit. I'm pretty stoked. Now I doubt they'll refund anyone's AF as they barely did mine, I just had a rare case but I must say their customer service is pretty top notch. Especially on Twitter.

Re: Ritz AF refunded. :)

Anonymous — Thu, 05 Mar 2015 22:35:56 GMT

Awesome!

Re: Ritz AF refunded. :)

Anonymous — Thu, 05 Mar 2015 22:40:44 GMT

Congrats.

Re: Ritz AF refunded. :)

Ysettle4 — Thu, 05 Mar 2015 22:54:37 GMT

Nothing wrong with a year wavied on the AF.

Re: Ritz AF refunded. :)

Membersince2013 — Thu, 05 Mar 2015 23:34:58 GMT

That's awesome! Now I just need to figure out how to get mine waived too lol.

Re: Ritz AF refunded. :)

jsucool76 — Fri, 06 Mar 2015 00:14:01 GMT

We're the few...the proud...the refunded

Re: Ritz AF refunded. :)

Anonymous — Fri, 06 Mar 2015 00:19:02 GMT

Oh hush. Now go get me a refund too.

Re: Ritz AF refunded. :)

Anonymous — Fri, 06 Mar 2015 00:31:34 GMT

Thanks guys. I didn't get to use the travel credit so I'm hoping I do before the end of the year to take full advantage.

Re: Ritz AF refunded. :)

Anonymous — Fri, 06 Mar 2015 00:41:46 GMT

True.

I am going to do mine nice and slow throughout the year.

Re: Ritz AF refunded. :)

jsucool76 — Fri, 06 Mar 2015 18:51:46 GMT

Well, fraudulent charge on my ritz card. They're replacing it. I wonder if I'll get metal or plastic.

Re: Ritz AF refunded. :)

Anonymous — Fri, 06 Mar 2015 18:59:28 GMT

Plastic. Gonna try for a second years AF waiver?

Re: Ritz AF refunded. :)

jsucool76 — Fri, 06 Mar 2015 19:19:36 GMT

@Anonymous wrote:
Plastic. Gonna try for a second years AF waiver?

Oh, I'm getting metal whether they like it or not. They didn't advertise metal, but by initially giving me a metal card, they set an expectation level for me. I expect all service I receive from a business of which I am a customer to live up to the expectation level set by the business.

Re: Ritz AF refunded. :)

Anonymous — Fri, 06 Mar 2015 23:42:21 GMT

Let me know if it's metal because I'm still waiting on mine.

Re: Ritz AF refunded. :)

jsucool76 — Sat, 07 Mar 2015 00:40:02 GMT

@Anonymous wrote:
Let me know if it's metal because I'm still waiting on mine.

First one might not be...but they'll get me one, or suffer

Though the metal card may be why my # was stolen in the first place. haha.

Re: Ritz AF refunded. :)

Anonymous — Sat, 07 Mar 2015 01:34:42 GMT

I just got off the phone with a JP Morgan CSR. I thought I had spent the 3K and called to see why my 140k points didn't post after my statement cut. Perhaps this was already common knowledge but the AF does not qualify for the spend bonus. Just thought I'd throw that out ther in case anyone was uninformed like myself and getting close to the 3 months. I have 2 weeks to rack up another $350.

Re: Ritz AF refunded. :)

jsucool76 — Sat, 07 Mar 2015 01:40:42 GMT

@Anonymous wrote:
I just got off the phone with a JP Morgan CSR. I thought I had spent the 3K and called to see why my 140k points didn't post after my statement cut. Perhaps this was already common knowledge but the AF does not qualify for the spend bonus. Just thought I'd throw that out ther in case anyone was uninformed like myself and getting close to the 3 months. I have 2 weeks to rack up another $350.

Common knowledge annual fee doesnt count

Any spend reimbursed through the incidental reimbursement DOES count though.

Re: Ritz AF refunded. :)

jsucool76 — Sat, 07 Mar 2015 15:01:46 GMT

Heads up:

Re: Ritz AF refunded. :)

jsucool76 — Sat, 07 Mar 2015 16:26:14 GMT

#TriplePost

Metal cards coming in april.

Re: Ritz AF refunded. :)

Anonymous — Sat, 07 Mar 2015 19:25:32 GMT

So they have them or don't have them?

Re: Ritz AF refunded. :)

jsucool76 — Sat, 07 Mar 2015 20:04:16 GMT

@Anonymous wrote:
So they have them or don't have them?

They'll have them back in stock in april.