topic Re: Product Change with BofA, how long does it really take? in Credit Cards

Product Change w/BofA-how long does it take? UPDATE

Anonymous — Tue, 19 Aug 2008 16:19:29 GMT

I'm at 2 1/2 weeks from the date I requested my product change. They did say it could take 2-3 weeks, but usually when I hear that, it never really does. I don't see any change in my online banking account either...

Anyone else have input from product changes specficially with BofA?

Message Edited by UpUpUp on 08-19-2008 12:19 PM

Re: Product Change with BofA, how long does it really take?

Anonymous — Thu, 14 Aug 2008 18:41:47 GMT

After going through 2 my experience was more like 3-4 weeks. You kind of get a heads up as the account changes online just before the card comes in the mail. They most likely change the online the day the card goes out.

Re: Product Change with BofA, how long does it really take?

Anonymous — Thu, 14 Aug 2008 19:25:05 GMT

I received my card on the tuesday of the 5th week after requesting the change. My online banking changed the saturday before. I went from Plat. visa to Amex rewards.

Re: Product Change with BofA, how long does it really take?

jim5518 — Thu, 14 Aug 2008 19:32:04 GMT

Mine took 4 weeks

Re: Product Change with BofA, how long does it really take?

athensguy — Thu, 14 Aug 2008 19:36:16 GMT

Some people have had the CSR tell them the product change was finalized and the conversion will happen after the next statement cuts only to find out later that no product change occurred.

Re: Product Change with BofA, how long does it really take?

Anonymous — Thu, 14 Aug 2008 19:42:09 GMT

Wow, everyone, this is a long time! Hopefully I'll notice a change online in the next week or so....

Athensguy, I actually was afraid it didn't go through, as I am notorious for being that one person that always gets overlooked or gets false information. I called this morning and after a few moments of searching the CSR tells me she sees the request was put in on the 29th. I asked her if she could tell me what kind of card it was for specifically because I forgot which it was and she told me some kind of WorldPoints but she couldn't tell me which. That doesn't sound promising...I have really not been having great BofA experiences lately and the thought of calling back makes my skin crawl.

Re: Product Change with BofA, how long does it really take?

Anonymous — Thu, 14 Aug 2008 19:43:12 GMT

Mine took about 6 weeks. I called about 2 or 3 times and they couldn't find the product change request. I think it was the 5th week and somehow I was transferred to the Spanish speaking rep and he was able to find my request and told me that I will receive the new card in a week, which I did. I also found out from mint.com on the 5th week - my BOA account displayed WorldPoints.

Re: Product Change with BofA, how long does it really take?

Anonymous — Thu, 14 Aug 2008 19:47:28 GMT

athensguy wrote:
Some people have had the CSR tell them the product change was finalized and the conversion will happen after the next statement cuts only to find out later that no product change occurred.

Yep! Some of us have.

Re: Product Change with BofA, how long does it really take?

Anonymous — Thu, 14 Aug 2008 19:52:19 GMT

Oye, 6 weeks. That's stinky. Oh well, the longer it takes the less money they get from me, because I'm not using their cards until it's earning me $.

Solarjuju wrote:
Mine took about 6 weeks. I called about 2 or 3 times and they couldn't find the product change request. I think it was the 5th week and somehow I was transferred to the Spanish speaking rep and he was able to find my request and told me that I will receive the new card in a week, which I did. I also found out from mint.com on the 5th week - my BOA account displayed WorldPoints.

Re: Product Change with BofA, how long does it really take?

Anonymous — Mon, 18 Aug 2008 15:02:56 GMT

So...I think even though my online banking does not show any changes, BofA is already reporting my new card. This month I have 2 open TL's showing from BofA. One of them is the original Visa and it's showing as normal for EQ and TU, but there is a new TL with a partial account# that is different and is reporting on EX so far. Interesting....

Re: Product Change with BofA, how long does it really take?

Anonymous — Mon, 18 Aug 2008 23:23:26 GMT

Hmmm....they originally told me I was getting a Mastercard (I know this is right because I had posted about it in another thread) and the new acct # for the new TL reporting on credit reports starts with 4...don't all MC #'s start with a 5?

This makes me nervous because I had an entire conversation with the CSR about making sure I do not end up with a signature card with no preset spending and her response to me was "Oh no, no, no...blah,blah." However, from what I can tell the only WorldPoints card on their website is either a Mastercard or a Visa Signature...

Message Edited by UpUpUp on 08-18-2008 07:23 PM

Re: Product Change with BofA, how long does it really take?

athensguy — Mon, 18 Aug 2008 23:45:18 GMT

Yes, Visa starts with 4 and MC with 5.

Re: Product Change with BofA, how long does it really take?

athensguy — Mon, 18 Aug 2008 23:47:58 GMT

However, my now closed BoA was a Platinum Plus Visa with Worldpoints.

Re: Product Change with BofA, how long does it really take?

Anonymous — Mon, 18 Aug 2008 23:57:16 GMT

athensguy wrote:
However, my now closed BoA was a Platinum Plus Visa with Worldpoints.

Well that atleast gives me some hope that things were not screwed up! Thanks!

Re: Product Change with BofA, how long does it really take?

nicemann — Tue, 19 Aug 2008 01:08:51 GMT

Did a product change from the worldpoints AMEX to the accelerated AMEX and it took almost 4 weeks. I even called to make sure the card did not get lost. Got the card in the mail today.

Re: Product Change with BofA, how long does it really take?

Anonymous — Tue, 19 Aug 2008 01:10:16 GMT

nicemann wrote:
Did a product change from the worldpoints AMEX to the accelerated AMEX and it took almost 4 weeks. I even called to make sure the card did not get lost. Got the card in the mail today.

Wonder what the heck takes them so long. I'm at 3 weeks today, so we'll see how much longer. Strange that it's reporting on my credit report already though and they have yet to update my online banking.

Did your online information change just before you rec'd your card?

Re: Product Change with BofA, how long does it really take?

Anonymous — Tue, 19 Aug 2008 01:28:30 GMT

Among their 400 cards, they do have both a regular Worlds Point Visa and World Points Mastercard. I called last Friday and converted my reg Platinum Plus card into a Worlds Points one and they said it'd be 7-10 days. I'll get the new card, then call to activate. I don't see any changes yet on my BOA online banking. I'm thinking I'll get the World Points Platinum Plus Visa, as it seems a natural progression from my current Platinum Plus Visa, but I'm not sure. I'll post in here when I get the card.

Message Edited by siangirl34 on 08-18-2008 06:28 PM

Re: Product Change with BofA, how long does it really take?

Anonymous — Tue, 19 Aug 2008 02:55:16 GMT

Please do post when your card arrives. I was told I was getting a MC and that's why I was getting a new account #. I'm not sure why they would issue a new Visa number if they were just converting me to another Visa...

Well, we'll see what happens...

Re: Product Change with BofA, how long does it really take?

Anonymous — Tue, 19 Aug 2008 12:47:49 GMT

when i changed my plat plus visa to a world points visa i got an entirely new card number. the product change took almost two months!

Re: Product Change with BofA, how long does it really take?

Anonymous — Tue, 19 Aug 2008 13:30:01 GMT

It makes no sense. You can apply for new credit and have your card in less than a week, but you do a change and it takes this long? I don't get it. So strange.