topic Re: Capital One Executive Office - no response to my emails in Credit Cards

Capital One Executive Office - no response to my emails

DeeBee78 — Wed, 08 Apr 2015 20:31:52 GMT

I sent the Capital One EO a very nice email two days ago, requesting CLI's on both of my cards. I have yet to receive a response. Should I just call them instead?

Here's the email I sent:

Hello Capital One!

I've been with the Capital One family for about 10 months now. I appreciate the company extending credit to me, and use both of my Capital One cards on a regular basis. I have several other credit cards that I can use, but I prefer to purchase with my Capital One card when I can because of the great cash back no-hassle rewards.

I started with a Platinum card, and a couple of months later applied for a Quicksilver One card. Recently I have upgraded my Platinum card into a Quicksilver One card, so I'm earning cash back with both now- something I'm very happy about.

The only trouble I have with my cards are their very low limits. I started both cards in the Credit Steps program, and both limits are only $500. I have to make several large payments every month to keep my credit under the limit, and I have to be very careful about staying below 30% utilization before my statements generate. Honestly it's a bit of a pain to make sure I have enough available credit, and I pay the bill often enough to keep my balances low.

I am respectfully requesting to have my card limits raised to $2000 each. This will allow me to charge the amounts I need, without having to make several payments every month.

I would greatly appreciate a followup to this email. I can be reached via phone at xxx-xxx-xxxx

Re: Capital One Executive Office - no response to my emails

happypill — Wed, 08 Apr 2015 20:38:10 GMT

I think you just need to hang in there. Average response time seems to be around 3-5 days for Capital One EO.

Re: Capital One Executive Office - no response to my emails

Anonymous — Wed, 08 Apr 2015 20:39:17 GMT

@DeeBee78 wrote:
I sent the Capital One EO a very nice email two days ago, requesting CLI's on both of my cards. I have yet to receive a response. Should I just call them instead?

Here's the email I sent:

Hello Capital One!

I've been with the Capital One family for about 10 months now. I appreciate the company extending credit to me, and use both of my Capital One cards on a regular basis. I have several other credit cards that I can use, but I prefer to purchase with my Capital One card when I can because of the great cash back no-hassle rewards.

I started with a Platinum card, and a couple of months later applied for a Quicksilver One card. Recently I have upgraded my Platinum card into a Quicksilver One card, so I'm earning cash back with both now- something I'm very happy about.

The only trouble I have with my cards are their very low limits. I started both cards in the Credit Steps program, and both limits are only $500. I have to make several large payments every month to keep my credit under the limit, and I have to be very careful about staying below 30% utilization before my statements generate. Honestly it's a bit of a pain to make sure I have enough available credit, and I pay the bill often enough to keep my balances low.

I am respectfully requesting to have my card limits raised to $2000 each. This will allow me to charge the amounts I need, without having to make several payments every month.

I would greatly appreciate a followup to this email. I can be reached via phone at xxx-xxx-xxxx

I think you just need to wait several more days. I've read that the EO office can take a week or so to reply but that they do eventually reply.

Re: Capital One Executive Office - no response to my emails

indiolatino61 — Wed, 08 Apr 2015 20:46:10 GMT

My last email for a CLI the EO (January 2015) was not answered within 7 days. I resent it after 7 days and then the second one was answered within 2 days. Good luck.

Re: Capital One Executive Office - no response to my emails

DeeBee78 — Wed, 08 Apr 2015 20:57:01 GMT

Bit the bullet and called them - glad I did. Person that was assigned my complaint (her words, not mine) went on vacation!

Worked with a very nice girl. She asked me my income, rent, and what CLI's I'd like to see, and sent it to an underwriter. She was even nice enough to include a note about the recently added collection I've been fighting. She sent the information off to an underwriter, who would be making the decision in 3-5 business days, and send a letter with my results.

If approved, I'll see the CLI's before that letter arrives

Re: Capital One Executive Office - no response to my emails

Anonymous — Wed, 08 Apr 2015 21:42:43 GMT

@DeeBee78 wrote:
Bit the bullet and called them - glad I did. Person that was assigned my complaint (her words, not mine) went on vacation!

Worked with a very nice girl. She asked me my income, rent, and what CLI's I'd like to see, and sent it to an underwriter. She was even nice enough to include a note about the recently added collection I've been fighting. She sent the information off to an underwriter, who would be making the decision in 3-5 business days, and send a letter with my results.

If approved, I'll see the CLI's before that letter arrives

By any chance, was her name Michelle?

I did the same thing. I emailed the ceo of capitalone richard fairbanks and got a call the next day from someone in EO. She too did a manual review of my CLI request and submitted it. This was submitted Friday and I haven't heard from them about my increase. I spoke to them again yesterday and they said it is still under review.

Good luck to you and hopefully you get it!

Re: Capital One Executive Office - no response to my emails

DeeBee78 — Wed, 08 Apr 2015 22:49:22 GMT

@Anonymous wrote:
@DeeBee78 wrote:
Bit the bullet and called them - glad I did. Person that was assigned my complaint (her words, not mine) went on vacation!

Worked with a very nice girl. She asked me my income, rent, and what CLI's I'd like to see, and sent it to an underwriter. She was even nice enough to include a note about the recently added collection I've been fighting. She sent the information off to an underwriter, who would be making the decision in 3-5 business days, and send a letter with my results.

If approved, I'll see the CLI's before that letter arrives
By any chance, was her name Michelle?

I did the same thing. I emailed the ceo of capitalone richard fairbanks and got a call the next day from someone in EO. She too did a manual review of my CLI request and submitted it. This was submitted Friday and I haven't heard from them about my increase. I spoke to them again yesterday and they said it is still under review.

Good luck to you and hopefully you get it!

Her name was Alisha. Very nice lady!

Re: Capital One Executive Office - no response to my emails

Anonymous — Wed, 08 Apr 2015 23:03:01 GMT

@DeeBee78 wrote:
I sent the Capital One EO a very nice email two days ago, requesting CLI's on both of my cards. I have yet to receive a response. Should I just call them instead?

Here's the email I sent:

Hello Capital One!

I've been with the Capital One family for about 10 months now. I appreciate the company extending credit to me, and use both of my Capital One cards on a regular basis. I have several other credit cards that I can use, but I prefer to purchase with my Capital One card when I can because of the great cash back no-hassle rewards.

I started with a Platinum card, and a couple of months later applied for a Quicksilver One card. Recently I have upgraded my Platinum card into a Quicksilver One card, so I'm earning cash back with both now- something I'm very happy about.

The only trouble I have with my cards are their very low limits. I started both cards in the Credit Steps program, and both limits are only $500. I have to make several large payments every month to keep my credit under the limit, and I have to be very careful about staying below 30% utilization before my statements generate. Honestly it's a bit of a pain to make sure I have enough available credit, and I pay the bill often enough to keep my balances low.

I am respectfully requesting to have my card limits raised to $2000 each. This will allow me to charge the amounts I need, without having to make several payments every month.

I would greatly appreciate a followup to this email. I can be reached via phone at xxx-xxx-xxxx

I called them, but I was still unsuccessful.

Re: Capital One Executive Office - no response to my emails

yoyo — Thu, 09 Apr 2015 14:00:01 GMT

Anybody hear anything yet???

Re: Capital One Executive Office - no response to my emails

Anonymous — Thu, 09 Apr 2015 15:05:05 GMT

I'm curious to know what your actual utililization was(how much you put through the card itself, not what was reported at statement time)

I got a Cap 1 card (not a big believer in using credit until recent years even though I had a solid understanding and managed things responsibly; just was more of a mattress stuffer) and was entered into credit steps with an initial limit of $300. I made multiple payments per month but always paying before the statement date.

After six months I got a $2000 CLI. I wasn't expecting that.

That was five months ago. I still use the card quite a bit and pay in full each month; I reently did ask for a further increase (which would actually keep me using thier card more than anyof the others I have) but was shot down due to the relatively recent increase of 2k.

Re: Capital One Executive Office - no response to my emails

Anonymous — Thu, 09 Apr 2015 15:54:06 GMT

I haven't heard back yet..

Re: Capital One Executive Office - no response to my emails

Anonymous — Thu, 09 Apr 2015 23:23:51 GMT

It took a week for me to receive any kind of response from the EO after my email to them.

Re: Capital One Executive Office - no response to my emails

Anonymous — Fri, 10 Apr 2015 05:28:23 GMT

I e-mailed the CEO about a ridiculously low starting limit on a card Monday and got a call back early Tuesday morning. Gave them the info and was told I would hear back in writing. No change to my limit yet as of the time of this post.

Re: Capital One Executive Office - no response to my emails

Anonymous — Fri, 22 May 2015 04:37:30 GMT

I'm new here and interested to know if anything changed for those of you that emailed the EO...I'm also wondering what number I can call to get my CLI just because I started 2 weeks ago with $300 on a Quicksilver and Platinum.

Re: Capital One Executive Office - no response to my emails

Anonymous — Fri, 22 May 2015 04:45:49 GMT

@Anonymous wrote:
I'm new here and interested to know if anything changed for those of you that emailed the EO...I'm also wondering what number I can call to get my CLI just because I started 2 weeks ago with $300 on a Quicksilver and Platinum.

You have to e--mail them. Google Capital One Ceo and e-mail it to him. My request was denied due to credit being too new, too many recent accounts, and not enough established credit history.

With 2 week old accounts that is too short of history. You probably need to wait 4 months and just hit the cli button.

Re: Capital One Executive Office - no response to my emails

ddemari — Fri, 22 May 2015 05:17:52 GMT

The eo email approach works best and it can take 5 to 7 business days to get a reponse, the eo email will call u but not like boa's next day turn around. Also even though the eo may say call us again when u need something, they have only been helpful / appeased me when i wrote the dear ceo email. Whole process can take 2 weeks.

Re: Capital One Executive Office - no response to my emails

Shann0n_marie — Fri, 22 May 2015 05:25:05 GMT

Any updates? OP & other did you receive CLI's?

Re: Capital One Executive Office - no response to my emails

kdm31091 — Fri, 22 May 2015 11:54:57 GMT

They do not respond instantly. Give it time. It takes several days.

Re: Capital One Executive Office - no response to my emails

Anonymous — Fri, 22 May 2015 15:25:23 GMT

I sent my email on May 13, just got my call back yesterday. It does take time...

Re: Capital One Executive Office - no response to my emails

khri400 — Fri, 22 May 2015 16:28:49 GMT

I sent a e-mail a week and a half ago and didn't get a response back. So I gave the EO office a call on monday and spoke to the lady and told here my concern on cli and apr. She took my request and today I woke up to a cli increase on all my quicksilvers total of 3 cards.