topic Re: Citi said they can't expedite delivery of the first CC issued to a new customer? in Credit Cards

Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Fri, 29 May 2015 18:29:38 GMT

Just spoke with a Citi CSR and inquired about expediting my new card (this is my first with Citi). The CSR told me due to new federal regulations they are required by law to send the agreement to me before sending the card. Is this correct or do I need to call back and speak with another CSR?

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Skye12329 — Fri, 29 May 2015 18:31:16 GMT

Never heard of that. It is required to receive the t&c though. I would try calling a new rep and see what they say.

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

greasypeanut — Fri, 29 May 2015 18:56:54 GMT

i just got a new card with them, actually received it just two weeks ago. i also requested it to be expedited and they could not do that.

and fwiw i received my agreement a week before getting my card. they were able to expedite that it seems.

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

rlx01 — Fri, 29 May 2015 21:36:01 GMT

Depends on the card...

Prestige and AA Exec are expedited.

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Fri, 29 May 2015 22:06:59 GMT

@rlx01 wrote:
Depends on the card...

Prestige and AA Exec are expedited.

True but they still send the T&Cs first.

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

greasypeanut — Sat, 30 May 2015 00:16:18 GMT

one day shipping of t&c, two day shipping on actual card lol

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

peaceonearth — Sat, 30 May 2015 01:35:23 GMT

@Anonymous wrote:
Just spoke with a Citi CSR and inquired about expediting my new card (this is my first with Citi). The CSR told me due to new federal regulations they are required by law to send the agreement to me before sending the card. Is this correct or do I need to call back and speak with another CSR?

Yes, the letter then the Card.

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

jsucool76 — Sat, 30 May 2015 01:51:00 GMT

Told me the same thing about my prestige card. Took like a week or something to get here. Papers came UPS, card via FedEx.

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Sat, 30 May 2015 13:38:01 GMT

Did this just change this month or something? Last month I got a new PRG and they overnighted it. I didn't get the T&C until the next week lol. I know it's not Citi but if it's some new regulation shouldn't they all be following it?

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Sat, 30 May 2015 13:44:17 GMT

@Anonymous wrote:
Did this just change this month or something? Last month I got a new PRG and they overnighted it. I didn't get the T&C until the next week lol. I know it's not Citi but if it's some new regulation shouldn't they all be following it?

Two different companies and there is no new regulation. CSR was mistaken

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Sat, 30 May 2015 19:03:37 GMT

Well, I love to share news here and have an update. When I got home today I had a nice package waiting and to my shock it was my Citi Prestige card.

"shrugs shoiulders"......

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Sat, 30 May 2015 19:04:48 GMT

@Anonymous wrote:
Well, I love to share news here and have an update. When I got home today I had a nice package waiting and to my shock it was my Citi Prestige card.

"shrugs shoiulders"......

That is certainly a nice surprise.... Enjoy it-

Re: Citi said they can't expedite delivery of the first CC issued to a new customer?

Anonymous — Sat, 30 May 2015 19:09:15 GMT

@Anonymous wrote:
Well, I love to share news here and have an update. When I got home today I had a nice package waiting and to my shock it was my Citi Prestige card.

"shrugs shoiulders"......

Enjoy the card. All the cool people have it :-)