topic Re: Amex Application Strange Message..... in Credit Cards

Amex Application Strange Message.....

toi34 — Sun, 31 May 2015 10:54:13 GMT

Anyone ever get this message after applying with Amex...if so, what was the outcome?

Thank You for applying for the American Express® Green Card.

In order to provide you with an instant decision, we need to speak with you. We are available to assist you during our Hours of Operations: Monday-Friday 8AM to Midnight, Saturdays 9:30AM to 9PM, and Sundays 10AM to 9PM Eastern Time.

Please call us at 1-800-582-6471 to be connected directly to a Customer Care Professional who will provide you with a decision. To expedite your call, please refer to your individual tracking number. XXXXXUSD.

If you are unable to speak with us now, print this page and call us during our Hours of Operation. We will finalize your application when you call. If we don't hear from you, we will attempt to contact you in the next 2-3 days.

Thank you for choosing American Express.

Re: Amex Application Strange Message.....

Anonymous — Sun, 31 May 2015 07:51:09 GMT

This happened to me when I applied for both a charge card and a revolver on the same day. They just wanted to verify my identity. They approved the card and even offered expedited shipping.

Re: Amex Application Strange Message.....

score_building — Sun, 31 May 2015 08:32:33 GMT

Sounds like a ID verify response for final approval.

Re: Amex Application Strange Message.....

Anonymous — Sun, 31 May 2015 13:45:54 GMT

Call them, they need to verify your identity !!

Re: Amex Application Strange Message.....

Anonymous — Sun, 31 May 2015 14:30:04 GMT

This JUST happened to me last night! But with a business card (I posted a similar thread there last night).

I called this morning since the screen asked me to call - they asked me my name and DOB and said "I see you applied for the simply cash card... the team is still working on this application... if you don't hear back from us in 2-3 business days, please give us a call back." I was like, "So you didn't need anything?" He said, "No, just give us a call if you don't hear from us in 2-3 business days..."

So I guess I wasn't instantly approved.... Maybe they need an underwriter and that doesn't happen until Monday?

Re: Amex Application Strange Message.....

Anonymous — Sun, 31 May 2015 16:55:26 GMT

Yes, it is a verification issue and they just want to make sure you are the one that applied...

Re: Amex Application Strange Message.....

Anonymous — Sun, 31 May 2015 17:28:20 GMT

I called on my application and they still didn't say yes (yet?) and I got the same message as OP...

Re: Amex Application Strange Message.....

toi34 — Sun, 31 May 2015 20:21:47 GMT

You all were right...I had to verify my identity. APPROVED!

Re: Amex Application Strange Message.....

FocusedAndDetermined — Sun, 31 May 2015 20:24:59 GMT

@toi34 wrote:
You all were right...I had to verify my identity. APPROVED!

Awesome - Congrats!