topic Re: amex declining costumer service in Credit Cards

amex declining costumer service

zerbherb — Fri, 05 Jun 2015 22:08:21 GMT

received the new card and it wouldn't activate, discover took 2 minutes to get the new card activated. So another day with out the amex.

discover is the king of costumer support with out a doubt.

Re: amex declining costumer service

yfan — Fri, 05 Jun 2015 21:05:20 GMT

What do you mean "it won't activate"? How are you trying to activate it? Online? Over phone? Did you talk to an agent and they couldn't activate it? Did they say why not (e.g. your information wouldn't match, etc.)? Please give us more details.

Re: amex declining costumer service

Anonymous — Fri, 05 Jun 2015 21:07:36 GMT

I'm not a big wearer of costumes, so unfortunately can't identify with your concerns.

Serious though, give us some more detail on your woes with Amex. Why wouldn't it activate? Did you call them and what did they say?

Re: amex declining costumer service

zerbherb — Fri, 05 Jun 2015 21:44:16 GMT

they sercurity code wasn't working even though i was giving them the 4 digit code on the card. That was the problem and why it couldn't be activated. i tried to activate online and then via chat, i never call i won't deal with a company that prefers for you to call.

Re: amex declining costumer service

Anonymous — Fri, 05 Jun 2015 21:54:08 GMT

A lot of card companies deal with these types of issues over the phone. It's not unusual by any means. Perhaps Discover is the exception. Amex has one of the better customer service lines out there, and they are open 24 hours, so try calling them to see what they say. Posting about your woes on here without taking the logical next step to solve the issue doesn't really help the community in case they run into similar issues as you did.

Re: amex declining costumer service

zerbherb — Fri, 05 Jun 2015 22:07:51 GMT

well yeah i agree. i just forgot to say how they dealt with it. They are overnighting me a new card. So if this ever happens to anyone else. Just ask them to do that.

Re: amex declining costumer service

MissCredit9 — Fri, 05 Jun 2015 22:12:38 GMT

I'm trying to see why you think some technical error you had with a credit card is indicative of declining customer servive. I don't see the logic. Plus they are expediting the new card, so its seems to me they are doing everything right from a customer service standpoint.

Re: amex declining costumer service

zerbherb — Fri, 05 Jun 2015 22:14:22 GMT

just because of the allure of american express wouldn't you expect your new card to work right away. Discover is way younger and there card activated right away with zero problems.

am i wrong?

Re: amex declining costumer service

MissCredit9 — Fri, 05 Jun 2015 22:17:44 GMT

@zerbherb wrote:
just because of the allure of american express wouldn't you expect your new card to work right away. Discover is way younger and there card activated right away with zero problems.

am i wrong?

You're experience with AMEX was a one-off. It doesn't happen often. Most cc's do activate immediately. If you were more experienced you would know that.

Re: amex declining costumer service

Anonymous — Fri, 05 Jun 2015 22:21:15 GMT

crap happens. i am baffled at your thought process. people get so gripy when something technical messes up. nothing is flawless. my amex activated just fine. so my experience and your experience cancel out.
also you prefer a company that makes their customers call them? umm in that situation, that's EVERY company lol.

only time amex should call you is to warn you of possible fraud or something pressing of the sort. your card activation isn't at the top of anyone's priority list except yours and the amount of complaining you're doing i hope you close it.

good day.

Re: amex declining costumer service

yfan — Fri, 05 Jun 2015 22:40:55 GMT

@zerbherb wrote:
just because of the allure of american express wouldn't you expect your new card to work right away. Discover is way younger and there card activated right away with zero problems.

am i wrong?

Yes, you're wrong. Nobody in doing anything ever has zero problem. That isn't possible. Sometimes systems mess up, and it happens to Discover as much as Amex as much as Chase as much as BofA. I have had to call Discover several times to get Discover Deals bonus cashback. So yes, systems are imperfect.

Re: amex declining costumer service

trant3 — Sat, 06 Jun 2015 01:31:47 GMT

I cant see how a technical issue that is a one-off has any indication of Amex's customer service in decline. On top of that they elected to overnight you a new card. OP's comments makes no sense.

Re: amex declining costumer service

Anonymous — Sat, 06 Jun 2015 01:38:37 GMT

when something isn't "perfect" some people feel inclined to complain. go to a third world country and complain about your credit card not activating immediately lmao. first world problems...

Re: amex declining costumer service

Anonymous — Sat, 06 Jun 2015 01:59:09 GMT

We are in a mercury retrograde now until next Thursday afternoon. That causes communication problems and delays, and boy have I had mine between May 18th and now.

Glad they are overnighting you a new card.

Keep in mind some banks require card activation by phone from the phone number listed on the app.

Re: amex declining costumer service

zerbherb — Sat, 06 Jun 2015 02:23:51 GMT

Yeah totally first world problems. Look it was interesting I felt like sharing. No need to be mad at me for expecting a little better from the first credit card company ever. It was sharing not, trying to start a rant.

Re: amex declining costumer service

jacetx — Sat, 06 Jun 2015 04:21:16 GMT

OP what you seem to be missing is that your post doesn't make sense for most people. Having a problem with activating a card has nothing to do with bad customer service. They offered an expedited shipping of the card which is a great gesture. Is it frustrating? Absolutely! However, it is an unrealistic expectation for technology to always work. I work in IT for the banking industry and I wish things our systems worked flawlessly 100% all the time but then I wouldn't have a job.

Re: amex declining costumer service

Imperfectfuture — Sat, 06 Jun 2015 06:09:59 GMT

@jace8602 wrote:
OP what you seem to be missing is that your post doesn't make sense for most people. Having a problem with activating a card has nothing to do with bad customer service. They offered an expedited shipping of the card which is a great gesture. Is it frustrating? Absolutely! However, it is an unrealistic expectation for technology to always work. I work in IT for the banking industry and I wish things our systems worked flawlessly 100% all the time but then I wouldn't have a job.

Heehee. Third world problems.