topic Re: Capital One Quicksilver - VISA Platinum to Signature in Credit Cards

Capital One Quicksilver - VISA Platinum to Signature

CMoney91 — Wed, 09 Apr 2014 02:57:11 GMT

I recently got a CLI with my quicksilver card from 3k to 6k, and yes, I'm as stunned as anyone. In fact, I'm pretty sure they messed up, but I'm not going to complain!

Anyways, since I was only initially approved for the minimum 3k limit, I was issued a VISA Platinum. Now that I'm over 5k, I'd like to upgrade to the Signature.

I went to the chat technician to ask if this was possible, and he was completely clueless (telling me I couldn't change from Mastercard to VISA), and using other canned messages.

Can anyone with experience let me know if this is possible, and who I should contact if it is?

Thank you in advance!

Re: Capital One Quicksilver - VISA Platinum to Signature

Gatortrout — Wed, 09 Apr 2014 03:10:08 GMT

Icannot make sense of Capital One sometimes.

I got a CLI on my Venture One last Fall from $3k to $5k. At the time I asked them if it could be upgraded to the Signature and they said that wasn't possible. I just changed the Venture to the Quicksilver and she explained it will be a Signature... No idea!

Re: Capital One Quicksilver - VISA Platinum to Signature

Kathy4NU — Wed, 09 Apr 2014 03:39:57 GMT

I so regret opening my Capital One card - than I read about CLI like yours.

I wonder if I will ever see one........

Re: Capital One Quicksilver - VISA Platinum to Signature

yudeology101 — Wed, 09 Apr 2014 04:22:12 GMT

Call and talk to a different CSR and if they still don't have a clue what you're talking about, then go through the EO.

Re: Capital One Quicksilver - VISA Platinum to Signature

Pat94108 — Wed, 09 Apr 2014 04:39:46 GMT

@Gatortrout wrote:
Icannot make sense of Capital One sometimes.

I got a CLI on my Venture One last Fall from $3k to $5k. At the time I asked them if it could be upgraded to the Signature and they said that wasn't possible. I just changed the Venture to the Quicksilver and she explained it will be a Signature... No idea!

May I ask how long you had the Venture One before you changed it to Quicksilver? I want to change my Quicksilver to Venture.

In any case, I, too, can't possibly understand Capital One. Most of the things they do don't make any sense.

Re: Capital One Quicksilver - VISA Platinum to Signature

Josh2942 — Wed, 09 Apr 2014 04:52:21 GMT

I'm in the same boat with you with the quicksilver platinum I am waiting till next month to try for a signature conversion or to PC to the venture miles signiture

Re: Capital One Quicksilver - VISA Platinum to Signature

CMoney91 — Wed, 09 Apr 2014 04:59:25 GMT

Thanks guys. I will call and be persistent and keep you all updated; I'm sure this will be helpful to someone down the line.

Kathy, I must have hit the Luv button no less than 6 times to no avail over the past few months. Just keep using your card regularly, build your credit score, and keep requesting whenever you can.

It is possible to get a big increase apparently. I'm as shocked as you are.

Re: Capital One Quicksilver - VISA Platinum to Signature

Gatortrout — Wed, 09 Apr 2014 14:35:11 GMT

Pat,

I have had the account since 2005 or 2006. I PCed from Platinum to Venture in December of 2012. So I had the Venture for 16 months or so.

Re: Capital One Quicksilver - VISA Platinum to Signature

Pat94108 — Wed, 09 Apr 2014 16:08:45 GMT

@Gatortrout wrote:
Pat,

I have had the account since 2005 or 2006. I PCed from Platinum to Venture in December of 2012. So I had the Venture for 16 months or so.

Thank you!

Re: Capital One Quicksilver - VISA Platinum to Signature

CelticLady — Wed, 09 Apr 2014 16:18:35 GMT

I tried going through EO to get several things done on my cards at once. One of the things being upgrading my Platinum MC to a world MC. I was told that it wasn't possible.

I haven't read about anyone else being successful but I do take it with a grain of salt. Reason being, I was told it wasn't possible to permanently remove an annual/monthly fee but others have had success with permanent removals. Please let us know if you are successful.

Re: Capital One Quicksilver - VISA Platinum to Signature

lakerfan2011 — Thu, 10 Apr 2014 03:45:57 GMT

i went from mastercard to world mastercard on 2 cards quicksilver cards that i have so i am pretty sure you can do the same if your card is a visa to go to visa signature call the coperate office phone number or excutive offices that is what i did

Re: Capital One Quicksilver - VISA Platinum to Signature

CMoney91 — Fri, 11 Apr 2014 00:15:52 GMT

I've tried chat, secure message and calling... I am 0 for 3. The woman on the phone tried to give me the number for VISA... **bleep**? lol

I'm thinking next would be Facebook? Seems like a lot of people have success when they request over Facebook. What's the best way to go about this; private message or public wall?

Re: Capital One Quicksilver - VISA Platinum to Signature

bigblue7722 — Fri, 11 Apr 2014 00:22:28 GMT

@CMoney91 wrote:
I've tried chat, secure message and calling... I am 0 for 3. The woman on the phone tried to give me the number for VISA... **bleep**? lol

I'm thinking next would be Facebook? Seems like a lot of people have success when they request over Facebook. What's the best way to go about this; private message or public wall?

private message! Honestly the EO has worked the best for me...

Re: Capital One Quicksilver - VISA Platinum to Signature

CMoney91 — Fri, 11 Apr 2014 00:28:21 GMT

I called a number from that backdoor thread, but I don't think it was the EO.

The woman on the phone said she was a customer service specialist.

Can you tell me (or message me) an EO number please?

Thanks!

Re: Capital One Quicksilver - VISA Platinum to Signature

mxp114 — Fri, 11 Apr 2014 00:38:35 GMT

IME, Capital One does not offer any upgrade options directly. The only way to get upgraded is to product change and during the conversion process, it will evaluate your CL and provide the upgrade. The reps don't know about this but this is how it is achieved. My account went from Platinum MC to World MC via a conversion to QS.

Re: Capital One Quicksilver - VISA Platinum to Signature

CMoney91 — Thu, 24 Apr 2014 23:27:12 GMT

Hey all, meant to update my thread.

After speaking with the EO and trying to hit them up on FB, both told me the same thing: they don't do the Visa Platinum -> Signature upgrade.

Disappointing, but if it's simply not an option, not much else I can do.

Re: Capital One Quicksilver - VISA Platinum to Signature

Anonymous — Thu, 24 Apr 2014 23:36:25 GMT

@mxp114 wrote:
IME, Capital One does not offer any upgrade options directly. The only way to get upgraded is to product change and during the conversion process, it will evaluate your CL and provide the upgrade. The reps don't know about this but this is how it is achieved. My account went from Platinum MC to World MC via a conversion to QS.

And not even always then. I have a Plat VIsa card that was PCd twice over time, finally now a QS, with a $33K CL that is still a Visa Platinum. Another Visa Plat card with a $20K CL was PCd to a Visa Sig QS. So even the CL doesn't automatically make it convert

Re: Capital One Quicksilver - VISA Platinum to Signature

Anonymous — Fri, 22 Aug 2014 20:16:22 GMT

Let me clarify a couple things with regards to how CapitalOne works... I'll preface by saying I've been a customer since 1999, and have had everything from starter secured cards, to rewards, etc... and have dealt with conversions, multiple accounts, etc.

CapitalOne has products, and segments. Every customer is assigned a product (ie VentureOne, Venture, Quicksilver One, Quicksilver, Platinum, Platinum Prestige, etc). Every customer is also assigned a segment (Secured, Gold, Platinum, Standard, Signature\Elite). When you apply for a card, the approval comes with a product and a segment. The product is generally determined by CapitalOne's standards of credit worthiness. The Segment is a combination of CapitalOne's assignment, alongside Visa and Mastercard's contractual criterial for Signature\World Elite status. Only ONE of those criteria is that the limit must be $5000+ ... there are many others. As far as system goes, once you've been assigned a segment, you're stuck with the segment for the LIFE of that particular account. So say you open a secured card, then in 2 years want to go to a Platinum\Standard card... you must re apply and be approved into a new segment. If you want to go from a Platinum card to a Visa Signature segment, you must reapply and open a new account. There is nobody within the entire company that will ever be able to convert a CapitalOne Quicksilver Visa to a CapitalOne Quicksilver Visa Signature... EVER... has never happened and won't be happening.

With that said... there are many ways to get credit line increases to put you into the same credit line average as those with signature. For years I had the standard 1% capitalone no hassles rewards\cash card\venture, then I switched to quicksilver. I have a Chase Mileage Club card with $50,000 limit, I have various other cards through B of A, etc that have $20k+++ limits, but I have always loved my CapitalOne card... mainly because no foreign transaction fees and super easy and quick cash back account credits... it's just such an easy card to use.

So 4 years ago I had a card with a $2500 limit (at the time was the CapitalOne No hassle cash card, that ugly green thing)... I wanted to use it as my every day card, but they kept turning down my request for a CLI because I paid it off every month. I explained I do that with all of my cards... they said I needed to carry a balance to be deemed to have need for more credit. I explained the catch-22 that I don't use the card because it doesn't have enough limit to use when I'm overseas for 2-3 weeks at a time. They denied. I escalated to the Executive Office. After about 2 weeks of process, they agreed to manually pull and review my credit report, and call me back. The analyst called and agreed that my credit was good (802 credit score - zero debt\liabilities, plenty of assets\income). So they asked how much I wanted. I said $10,000. Done. Simple as that. However, going back to the segment above... my card was still a Quicksilver Visa Platinum (not signature because like I said the segment on an account can never be changed)...

So for the last couple years I've been happy with using it... but now more and more third-parties are offering special discounts and promotions to Visa Signature cardholders, so the conundrum is back. I have 7 cards that are Visa Signature, but the CapitalOne card, the one card I WANT to be, is not. I called my contact at the EO to see if maybe things had changed, but he explained again that it's not CapitalOne that determines the attributes required for Visa Signature or World Elite, it's the contract with Visa\MC. He explained that I should just apply for the Quicksilver (or whichever card I want) on CapitalOne's website, and that if I meet the segment requirements they'll open another account. He said CapitalOne used to allow 2 accounts per customer, now they allow 4. Good.

So I went on CapitalOne's website, Applied for the Quicksilver card... and low and behold, $25,000 Credit Limit, Quicksilver Visa Signature! Yay! I was expecting $5,000 Visa Signature knowing how conservative CapitalOne is, but it's good to know that they actually make sense of applications these days.

Bottom line I finally have the $25k Visa Signature (Segment) Quicksilver (Product) card! To me CapitalOne makes it a hassle to change accounts, but as far as ease of use, problem-free use, etc, they're tops. I'm so happy.

Hopefully many of you with questions in here will have gotten some answers from this post. I know there's a lot of misconceptions out there regarding why things work the way they do at Capitalone and I hope this helps you!

Re: Capital One Quicksilver - VISA Platinum to Signature

Anonymous — Fri, 22 Aug 2014 20:17:12 GMT

Read post 18

Re: Capital One Quicksilver - VISA Platinum to Signature

noobody — Sat, 23 Aug 2014 05:32:30 GMT

@Anonymous wrote:
Let me clarify a couple things with regards to how CapitalOne works... I'll preface by saying I've been a customer since 1999, and have had everything from starter secured cards, to rewards, etc... and have dealt with conversions, multiple accounts, etc.

CapitalOne has products, and segments. Every customer is assigned a product (ie VentureOne, Venture, Quicksilver One, Quicksilver, Platinum, Platinum Prestige, etc). Every customer is also assigned a segment (Secured, Gold, Platinum, Standard, Signature\Elite). When you apply for a card, the approval comes with a product and a segment. The product is generally determined by CapitalOne's standards of credit worthiness. The Segment is a combination of CapitalOne's assignment, alongside Visa and Mastercard's contractual criterial for Signature\World Elite status. Only ONE of those criteria is that the limit must be $5000+ ... there are many others. As far as system goes, once you've been assigned a segment, you're stuck with the segment for the LIFE of that particular account. So say you open a secured card, then in 2 years want to go to a Platinum\Standard card... you must re apply and be approved into a new segment. If you want to go from a Platinum card to a Visa Signature segment, you must reapply and open a new account. There is nobody within the entire company that will ever be able to convert a CapitalOne Quicksilver Visa to a CapitalOne Quicksilver Visa Signature... EVER... has never happened and won't be happening.

With that said... there are many ways to get credit line increases to put you into the same credit line average as those with signature. For years I had the standard 1% capitalone no hassles rewards\cash card\venture, then I switched to quicksilver. I have a Chase Mileage Club card with $50,000 limit, I have various other cards through B of A, etc that have $20k+++ limits, but I have always loved my CapitalOne card... mainly because no foreign transaction fees and super easy and quick cash back account credits... it's just such an easy card to use.

So 4 years ago I had a card with a $2500 limit (at the time was the CapitalOne No hassle cash card, that ugly green thing)... I wanted to use it as my every day card, but they kept turning down my request for a CLI because I paid it off every month. I explained I do that with all of my cards... they said I needed to carry a balance to be deemed to have need for more credit. I explained the catch-22 that I don't use the card because it doesn't have enough limit to use when I'm overseas for 2-3 weeks at a time. They denied. I escalated to the Executive Office. After about 2 weeks of process, they agreed to manually pull and review my credit report, and call me back. The analyst called and agreed that my credit was good (802 credit score - zero debt\liabilities, plenty of assets\income). So they asked how much I wanted. I said $10,000. Done. Simple as that. However, going back to the segment above... my card was still a Quicksilver Visa Platinum (not signature because like I said the segment on an account can never be changed)...

So for the last couple years I've been happy with using it... but now more and more third-parties are offering special discounts and promotions to Visa Signature cardholders, so the conundrum is back. I have 7 cards that are Visa Signature, but the CapitalOne card, the one card I WANT to be, is not. I called my contact at the EO to see if maybe things had changed, but he explained again that it's not CapitalOne that determines the attributes required for Visa Signature or World Elite, it's the contract with Visa\MC. He explained that I should just apply for the Quicksilver (or whichever card I want) on CapitalOne's website, and that if I meet the segment requirements they'll open another account. He said CapitalOne used to allow 2 accounts per customer, now they allow 4. Good.

So I went on CapitalOne's website, Applied for the Quicksilver card... and low and behold, $25,000 Credit Limit, Quicksilver Visa Signature! Yay! I was expecting $5,000 Visa Signature knowing how conservative CapitalOne is, but it's good to know that they actually make sense of applications these days.

Bottom line I finally have the $25k Visa Signature (Segment) Quicksilver (Product) card! To me CapitalOne makes it a hassle to change accounts, but as far as ease of use, problem-free use, etc, they're tops. I'm so happy.

Hopefully many of you with questions in here will have gotten some answers from this post. I know there's a lot of misconceptions out there regarding why things work the way they do at Capitalone and I hope this helps you!

You took 3 HP just to get a signatue card? You must love cap1.

Thank you for your detailed explaination, so I would not waste my time try to upgrade my assumed lower tier cards(5K VISA 10K MC) to world/signature.

One of my card got CLI from $1200 to 10K after contact EO, asked him to upgrade to world, was refused, thought it was a one upgrade every 6 month thing.

On their site QS is VISA sig and QS1 is MC, what sholud i do if i want get a WMC/WEMC version the QS?