topic Discover Owned by Capital One? NOPE! in Credit Cards

Discover Owned by Capital One? NOPE!

hizzaah — Mon, 15 Jun 2015 15:33:02 GMT

I'm trying to transfer a balance from my discover card to my new capital one card. For some reason It tells me I have no balance transfer offers online and that I have to call. I called in and the guy takes my info and then tells me that I can't transfer a balance from Discover to Capital One because capital one owns Discover now..? He said everyone should be receiving information in the mail and a new Discover card indicating this.

He must have been mistaken..? I know capital one has/had a discover card at one point, maybe that's what he meant?

Edit: False information from rep

Re: Discover Owned by Capital One?

Anomalous — Mon, 15 Jun 2015 15:12:13 GMT

Whhaaatt?!

Following...

Re: Discover Owned by Capital One?

baller4life — Mon, 15 Jun 2015 15:12:48 GMT

That would NEVER ever happen. You should have asked him what he was smoking.

Re: Discover Owned by Capital One?

Anomalous — Mon, 15 Jun 2015 15:14:38 GMT

@baller4life wrote:
That would NEVER ever happen. You should have asked him what he was smoking.

LMAO! ^^^ I almost died seeing this! I can hear his voice.

Re: Discover Owned by Capital One?

Imperfectfuture — Mon, 15 Jun 2015 15:15:42 GMT

Huh. Thought there would be more reports of this. Also, capital one will continue US Based customer service? And double cash back? Methinks there would have been disclosures to stock holders first.

/panic thread.

Re: Discover Owned by Capital One?

hizzaah — Mon, 15 Jun 2015 15:16:33 GMT

My thoughts exactly.. I asked him if he was sure he was talking about regular discover cards and he said yes, all discover cards. Then he put me on hold to "confirm with his manager" and said the same thing when he came back. I'm going to to try talking with someone else in a little bit and see if they same the same thing

Re: Discover Owned by Capital One?

Imperfectfuture — Mon, 15 Jun 2015 15:23:18 GMT

@hizzaah wrote:
My thoughts exactly.. I asked him if he was sure he was talking about regular discover cards and he said yes, all discover cards. Then he put me on hold to "confirm with his manager" and said the same thing when he came back. I'm going to to try talking with someone else in a little bit and see if they same the same thing

With several companies lately, I get the hold, and my manager confirmed. I then ask to speak with said manger. I am either denied, or reluctantly transferred (must be new popular CSR training method ). If denied, I call back. In almost all cases, what was said initially was not ENTIRELY accurate.

Re: Discover Owned by Capital One?

yfan — Mon, 15 Jun 2015 15:25:30 GMT

Apparently Capital One used to issue Discover and Amex cards... maybe the rep is over his head and talking about that?

Re: Discover Owned by Capital One?

hizzaah — Mon, 15 Jun 2015 15:26:56 GMT

I just spoke with a "senior account manager specialist" and she said she wasn't sure what this guy was talking about. She said as long as the computer lets them input the transfer information, it should go through without a problem. She took my info, read me the disclosures and presto. Then she said she was going to look into the Discover/Capital One thing by calling back the original rep but that it would have been common knowledge if something like that was going down.

I assume this guy was talking about not being able to transfer a balance from the discover branded capital one card. Should have double checked with another rep before starting this thread lol

Re: Discover Owned by Capital One?

JSS3 — Mon, 15 Jun 2015 15:27:19 GMT

Discover is a bank and a network though. How will it take over a network when Cap1 isn't one?

Re: Discover Owned by Capital One?

Anonymous — Mon, 15 Jun 2015 15:29:30 GMT

Csr sometime says the dumbest thing...
Ex....a capital one Csr told me that the Emv chip was a tracking device...I immediately hung up and proceeded to drink two big glass of wine to clear my mind of human stupidity...

Re: Discover Owned by Capital One?

Anonymous — Mon, 15 Jun 2015 15:30:42 GMT

NOT TRUE... I just hopped on chat to hear it for myself...

info: at 11:20:26

Thank you for choosing Discover. A representative will be with you shortly.

info: at 11:20:26
You are now chatting with 'Sierra'

Me: at 11:20:29
Hi,

Sierra: at 11:20:31
Hello!

Sierra: at 11:20:34
Thank you so much for chatting with me! What can I assist you with this fine day?

Me: at 11:20:58
I just heard this morning that Discover is now owned by Capital one? Is this true?

Sierra: at 11:22:02
I appreciate you reaching out to us about this matter.

Sierra: at 11:22:47
Currently we are not owned by another company.

Me: at 11:23:08
Ughh... Good grief.. Thanks for clarifying.

Me: at 11:23:15
So this is just a rumor then..

Sierra: at 11:23:51
This is the first time I am hearing it from a Cardmember. I apologize if this caused you any concern.

Me: at 11:24:35
No worries, as long as it is a rumor then I will take it with a grain of salt. Thank you very much for your time.

Sierra: at 11:24:42
You're welcome!

Sierra: at 11:24:43
Thank you for chatting with me! I value your feedback. Please click here to rate your experience with me today.

Sierra: at 11:24:46
I hope you have an absolutely wonderful week!

info: at 11:25:24
Thank you for chatting with us. Please click the "End Chat" button on the top right of the chat window to tell us how we did today.

Re: Discover Owned by Capital One?

Anonymous — Mon, 15 Jun 2015 15:31:47 GMT

Thanks for the update. Might want to update the title in the OP to minimize panic.

Re: Discover Owned by Capital One?

Imperfectfuture — Mon, 15 Jun 2015 15:32:01 GMT

@Anonymous wrote:
NOT TRUE... I just hopped on chat to hear it for myself...

info: at 11:20:26

Thank you for choosing Discover. A representative will be with you shortly.

info: at 11:20:26
You are now chatting with 'Sierra'

Me: at 11:20:29
Hi,

Sierra: at 11:20:31
Hello!

Sierra: at 11:20:34
Thank you so much for chatting with me! What can I assist you with this fine day?

Me: at 11:20:58
I just heard this morning that Discover is now owned by Capital one? Is this true?

Sierra: at 11:22:02
I appreciate you reaching out to us about this matter.

Sierra: at 11:22:47
Currently we are not owned by another company.

Me: at 11:23:08
Ughh... Good grief.. Thanks for clarifying.

Me: at 11:23:15
So this is just a rumor then..

Sierra: at 11:23:51
This is the first time I am hearing it from a Cardmember. I apologize if this caused you any concern.

Me: at 11:24:35
No worries, as long as it is a rumor then I will take it with a grain of salt. Thank you very much for your time.

Sierra: at 11:24:42
You're welcome!

Sierra: at 11:24:43
Thank you for chatting with me! I value your feedback. Please click here to rate your experience with me today.

Sierra: at 11:24:46
I hope you have an absolutely wonderful week!

info: at 11:25:24
Thank you for chatting with us. Please click the "End Chat" button on the top right of the chat window to tell us how we did today.

LOL, no panic mode.

Re: Discover Owned by Capital One?

JSS3 — Mon, 15 Jun 2015 15:32:52 GMT

I kinda buy that EMV is a tracking device. Remember the movie, "They Live? Yeah...😂

Re: Discover Owned by Capital One? NOPE!

BlueRenew — Mon, 15 Jun 2015 15:37:57 GMT

Uh no! Please let this stay a rumor!

Re: Discover Owned by Capital One? NOPE!

Anonymous — Mon, 15 Jun 2015 15:40:18 GMT

OP- Update the title of the thread as this is mis-information from 1 CSR to minimize panic.

Re: Discover Owned by Capital One? NOPE!

Anonymous — Mon, 15 Jun 2015 15:41:12 GMT

idk that sierra girl answered it like a politician. she says "currently we are not owned by another company" that doesn't explain plans that may be in the works

also, "this is the first time i am hearing it from a card member" obviously means it isn't news to her, she's just surprised card members know lol

Re: Discover Owned by Capital One?

Anonymous — Mon, 15 Jun 2015 15:41:17 GMT

@JSS3 wrote:
Discover is a bank and a network though. How will it take over a network when Cap1 isn't one?

Well, it's almost certainly not true, but businesses take over other businesses all the time, acquiring capabilities they didn't have. So in this case Cap One would own the assets of DIscover, including the network and bank (and would then at some later stage move at least some of the cards to that network to reduce costs).

Except it isn't happening!

Re: Discover Owned by Capital One? NOPE!

Anonymous — Mon, 15 Jun 2015 15:44:25 GMT

Technically...banks but banks all of the time...
Think of all of the old credit cards companies that don't exist anymore.