topic Re: First American Bank Closed my Equality Visa!!! in Credit Cards

First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 12:25:53 GMT

I used my card to order something online and I got denied. I called the customer service. They told me my account was closed. They didn't know the reason.

Ron.

Re: First American Bank Closed my Equality Visa!!!

SunriseEarth — Mon, 22 Jun 2015 12:32:25 GMT

@Ron1 wrote:
I used my card to order something online and I got denied. I called the customer service. They told me my account was closed. They didn't know the reason.

Ron.

That's bizarre. You may want to get in touch with the bank CEO. I've heard he's been quite helpful for other members. Good luck!

Re: First American Bank Closed my Equality Visa!!!

Mailak — Mon, 22 Jun 2015 12:33:28 GMT

I just don't get why these people don't even bother to inform people when they close an account. If not a snail mail letter, then an e-mail or a text alert would suffice.

Re: First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 12:34:43 GMT

Now I am talking to the credit dept. They put me on hold.

Ron.

Re: First American Bank Closed my Equality Visa!!!

chalupaman — Mon, 22 Jun 2015 12:42:14 GMT

How long ago did you get approved? Maybe they are tightening their standards on this card.

Re: First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 12:51:20 GMT

@chalupaman wrote:
How long ago did you get approved? Maybe they are tightening their standards on this card.

It was two weeks ago. I talked to them. They wanted me to fax them DL and bank statement to verify ID. I wait for 48 hrs to check the status. Why did they approve me to start with?

Ron.

Re: First American Bank Closed my Equality Visa!!!

Anonymous — Mon, 22 Jun 2015 15:53:42 GMT

Thats odd.

Re: First American Bank Closed my Equality Visa!!!

celluloid17 — Mon, 22 Jun 2015 16:30:10 GMT

@Mailak wrote:
I just don't get why these people don't even bother to inform people when they close an account. If not a snail mail letter, then an e-mail or a text alert would suffice.

I never understood this either. It certainly doesn't engender any positive feelings towards the issuing bank if you're attempting to use a card that gets declined and thus have to deal with the subsequent embarrassment.

It's ironic that this would happen during Pride week. Good luck Ron1 and keep us posted...

Re: First American Bank Closed my Equality Visa!!!

B335is — Mon, 22 Jun 2015 16:40:59 GMT

Sorry to hear Ron. It sounds like my BBVA ordeal. I also think you should email the CEO since he's been great with answering any questions I've had.

Re: First American Bank Closed my Equality Visa!!!

TRC_WA — Mon, 22 Jun 2015 18:58:11 GMT

Just a DL and bank statement?

Phew... for a minute there I was thinking someone did a manual review and didn't like all the accounts.

Re: First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 19:38:48 GMT

@TRC_WA wrote:
Just a DL and bank statement?

Phew... for a minute there I was thinking someone did a manual review and didn't like all the accounts.

She told me it wasn't the credit. It was the ID problem. I already faxed them DL and bank statement. It might take 48 hrs to process.

Ron.

Re: First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 19:41:06 GMT

@B335is wrote:
Sorry to hear Ron. It sounds like my BBVA ordeal. I also think you should email the CEO since he's been great with answering any questions I've had.

I think they were talking about Halo Card CEO. I didn't apply for Halo Card. I cannot ask for his help. They wanted to fax them the DL and bank statement. Hopefully, it will re-open the account.

Ron.

Re: First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 19:42:18 GMT

@celluloid17 wrote:
@Mailak wrote:
I just don't get why these people don't even bother to inform people when they close an account. If not a snail mail letter, then an e-mail or a text alert would suffice.
I never understood this either. It certainly doesn't engender any positive feelings towards the issuing bank if you're attempting to use a card that gets declined and thus have to deal with the subsequent embarrassment.

It's ironic that this would happen during Pride week. Good luck Ron1 and keep us posted...

I am glad. I didn 't use the card at the restaurant yesterday.

Ron.

Re: First American Bank Closed my Equality Visa!!!

Ron1 — Mon, 22 Jun 2015 19:44:09 GMT

@Mailak wrote:
I just don't get why these people don't even bother to inform people when they close an account. If not a snail mail letter, then an e-mail or a text alert would suffice.

Ron.