topic Re: Arrival+ Card Cancelled by Barclays in Credit Cards

Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 04:16:50 GMT

I logged into my account today to pay off part of my balance and a pop-up message appeared and said there were suspected fraud charges and so they cancelled my card and sent me a new one. Does anyone have any luck with calling them and getting them to reactivate the old card? I'm headed to Africa for 3 weeks and can't get the new card mailed to where I am.

Think I could call and get them to cancel the new card they just shipped and reinstate my old one?

Re: Arrival+ Card Cancelled by Barclays

SOGGIE — Wed, 01 Jul 2015 04:22:09 GMT

I doubt it. Sorry to hear this. Do you have a relative or close friend that could overnight the new card to you once it reaches your mailbox?

Re: Arrival+ Card Cancelled by Barclays

OmarGB9 — Wed, 01 Jul 2015 04:27:15 GMT

Unfortunately I don't think they would reactivate a canceled card; especially if they suspected fraudulent activity. :/

Re: Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 04:30:05 GMT

@SOGGIE wrote:
I doubt it. Sorry to hear this. Do you have a relative or close friend that could overnight the new card to you once it reaches your mailbox?

RIght, the issue is that the card number has been compromised, so reactivating it would potentially lead to more fraudulent charges which the bank does not want. Have you tried asking for it to be expidited? It took about 2 days when I did this (needed the card quickly and was annoyed by the $15 charge, but needs must...) Or are you leaving too soon.

Re: Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 04:33:53 GMT

@Anonymous wrote:
I logged into my account today to pay off part of my balance and a pop-up message appeared and said there were suspected fraud charges and so they cancelled my card and sent me a new one. Does anyone have any luck with calling them and getting them to reactivate the old card? I'm headed to Africa for 3 weeks and can't get the new card mailed to where I am.

Think I could call and get them to cancel the new card they just shipped and reinstate my old one?

How about asking them to overnight it because of your situation?

Re: Arrival+ Card Cancelled by Barclays

noobody — Wed, 01 Jul 2015 04:35:09 GMT

Not gonna happen.
When a card is cancelled, old number lost,nobody can reactivate it for you, especially on suspect of fraud.

Re: Arrival+ Card Cancelled by Barclays

techiegirl — Wed, 01 Jul 2015 04:40:08 GMT

The same thing happened to me last month. My card was cancelled because of suspected fraud and they sent me a new card shortly before I was scheduled to leave the country. The thing is, there was nothing on the account to indicate why they suspected fraud. There weren't any fraudulent charges and I wasn't notified of anything. Like you, I didn't know about it until I logged onto my account.

Re: Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 04:41:45 GMT

@techiegirl wrote:
The same thing happened to me last month. My card was cancelled because of suspected fraud and they sent me a new card shortly before I was scheduled to leave the country. The thing is, there was nothing on the account to indicate why they suspected fraud. There weren't any fraudulent charges and I wasn't notified of anything. Like you, I didn't know about it until I logged onto my account.

The algorithms will (somtimes) catch suspected fraud and deny the charges, so they don't appear at all, even as pending.

Re: Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 04:44:05 GMT

are you sure it's canceled for sure? because I had smilar problem with my arrival card. First I received a mail about it, it stated that I could use my old card until i activated a new one, I didn't know I received a new card until about 4 weeks later (hidden in junk mail pile), bur during that 4 weeks I could use my old card without any problem.

Re: Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 04:59:06 GMT

I live in a conflict country, so no way to really get a card out here unless someone from work happens to be heading out this way. No idea what could've triggered the fraud alert, but maybe something isn't posted to my account online, yet. I did make a pretty hefty charge for my safari, but that happened weeks ago and I've since paid off 75% of it, so not sure why they would suspect fraud on a charge I've already paid off most of. Who really knows, I've had issues with this card to begin with being on hold and declining international charges.

Looks like I'll only be using my handy dandy CSP for this trip! Thanks for all the insight!

Re: Arrival+ Card Cancelled by Barclays

Anonymous — Wed, 01 Jul 2015 05:21:07 GMT

Don't worry, a lot of people got this notice. There apparently was a actual or suspected comprise of information at either Barclay or another major retailer. You're current card will work until you activate the replacement. I got the same thing and called in, before you even get to a person you can an automated message explaining it, and if you need more clarification then continue on with the call.

Re: Arrival+ Card Cancelled by Barclays

Ghoshida — Wed, 01 Jul 2015 05:24:02 GMT

At least they're telling you that they're replacing your card.

With me and my Sallie Mae, it seems like they did it a week ago. Once I logged in online, I got curious and checked the detail of individual transactions. The card number (last 4) is difference since 24 June.

In the meanwhile my SO's Amazon transactions have gone through and they're showing as billed under my new card. Couple of petrol pump transactions went through but on Monday, one was declined. I tried other cards and didn't pay much heed to it.

The weird part is that they didn't even tell me they were replacing the cards. Suddenly there are two new cards in my profile which need to be activated, presumably whenever I get the replacements.

Sent an SM asking for some explanation.

Re: Arrival+ Card Cancelled by Barclays

axlm — Wed, 01 Jul 2015 07:37:10 GMT

@Anonymous wrote:
Don't worry, a lot of people got this notice. There apparently was a actual or suspected comprise of information at either Barclay or another major retailer. You're current card will work until you activate the replacement. I got the same thing and called in, before you even get to a person you can an automated message explaining it, and if you need more clarification then continue on with the call.

DW got the message and called. She eventually ended up talking to a supervisor who said it was a breach on their end, specificaly the Arrival accounts. I'm quite surprised they admitted that much

Edit: she swears the guy actually said 'hacking', but I think that's the impression she got from the conversation, not the actual word he used. Buzzwords, you know....

Re: Arrival+ Card Cancelled by Barclays

Ghoshida — Wed, 01 Jul 2015 15:13:28 GMT

I don't think it's got anything to do with Arrival per se.

I only have a Sallie Mae and I checked that my a/c number was changed a week ago.

This is the clarification SM I got from the customer service today (emphasis is mine). I didn't use my card at any irregular places, except at Target in Seattle earlier last month. I generally use it for gas and grocery and my SO uses it for Amazon. That means either Target got hacked again, or one of my grocery stores (Safeway / Whole Foods / Central Market / specialty stores), or one of the gas stations, or, heaven forbid, Amazon (!)

Gas stations and smaller grocery stores seem less likely to be hacked, right? So which one is it, Target or Amazon?

Dear Ghoshida:

Thank you for contacting us regarding your Sallie Mae MasterCard. We can certainly address your concern regarding your card.

Our records confirm, as of 6/23/2015, that as a result of the recent merchant breach, our security team has determined that the best course of action is to reissue your credit card with a new account number to prevent fraudulent use of your account information in the future. Your card has was mailed on 6/27/2015 and may take 7 to 10 business to be received. You can continue to use your current card until your new card arrives. Please be advised that we also sent a letter to the address on file dated 6/25/2015 informing you of this situation. We hope that we have been able to clarify the situation.

We ask that you please use your card with confidence, knowing you are not liable for unauthorized transactions you report to us in a timely manner. As always, our security team will continue to monitor your account for fraudulent transactions.

To view your account activity, select the ‘View activity & statements’ tab on the ‘Account summary’ page. You may choose to view either 'Posted transactions’ or ‘Temporary authorizations’ and can filter the time frame by using the drop down menu and selecting either transactions ‘Since last statement’ or previous statement dates.

In regards to the new card being sent, we ask that you review the address you have with us. To do so, click on 'Your profile', located at the top right of the screen. You may then click the 'Edit' link under the 'Address & telephone' text, should your address need updating. We hope you find this information helpful.

If you have any other questions and concerns, please reply to this message.

Sincerely,

Customer Care