topic Re: Advice on a Capital One Recon issue... in Credit Cards

Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 08:27:06 GMT

I received an immediate rejection for the Capital One Quicksilver credit card on June 24th. After a long hard cry in the bathroom (just kidding), I opened the letter they sent regarding their decline. They stated one of the reasons was a derogatory mark on my credit report, which stunned me because no such mark should have existed.

I got the mark removed from my credit report as it was not mine to begin with, and then called the Capital One Executive Office to ask for a reconsideration, explaining the situation.

The woman who helped me said the best course of action would be to apply again, citing that it would require another hard pull to get my updated credit report, which I authorized. I gave her all of my information and was told to be on the watch for a response within the next few days.

But when I finally received a reply, it showed the same reasons for denial as before, citing the date of the original credit report that they have pulled, NOT a new one like I had been led to believe they would use.

I'm very upset that I've gone to all the trouble to try and apply, and yet the old irrelevant information was used. Should I attempt calling the EO again? Or is it just wasting my time?

I appreciate any advice forum members can give me. It's because of all you wonderfully knowledgeable people that I even know about recon numbers now As for background info: Only six months of credit history, but a spotless payment record (no baddies).

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 09:10:42 GMT

Did you get a new copy of your credit report to be sure it was removed? I am only asking because I have been "cleaning" my reports for a while and sometimes the reporting agency will tell you it will be removed, but it takes a while. My last incident was a correction made on June 25 that only showed on my file today. Hope this helps. So sorry this happened to you.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 09:23:13 GMT

Hey musiclover, thanks for your response. I did check my credit report again, and the mark was completely removed from both my transunion and my experian reports the very next day (even though I had only disputed it with Transunion, it was removed from both.) The mark has stayed off my report ever since (I check daily, paranoid I guess). But even though the representative of Capital One told me they would pull new reports, the letter I was sent suggests they used the old one.

Has this ever happened to anyone else? Re-applying for a card, authorizing a new hard pull, but not actually having that happen? So confused

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 09:28:17 GMT

Sorry I couldn't help. I am sure others in the forum will provide excellent help. Good luck to you!

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 09:34:16 GMT

Thanks!

Re: Advice on a Capital One Recon issue...

UncleB — Sun, 12 Jul 2015 10:36:21 GMT

@Anonymous wrote:
Hey musiclover, thanks for your response. I did check my credit report again, and the mark was completely removed from both my transunion and my experian reports the very next day (even though I had only disputed it with Transunion, it was removed from both.) The mark has stayed off my report ever since (I check daily, paranoid I guess). But even though the representative of Capital One told me they would pull new reports, the letter I was sent suggests they used the old one.

Has this ever happened to anyone else? Re-applying for a card, authorizing a new hard pull, but not actually having that happen? So confused

Did you check your Equifax report as well? Capital One is notorious for pulling all three when you apply for one of their cards.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 11:27:49 GMT

Hey UncleB, yes I checked all three bureaus myself before making the call to the Capital One Executive Office and applying for the second time. My equifax is the only one out of all three that the false derogatory remark hadn't crept onto at all, and after removing the baddie all three reports were completely clean. Chase was reporting that I made payments every month, utilization was about 5%. Only looking over my reports now, I can see for sure that Capital One never bothered to pull another three reports to get the new information for themselves.

I can't believe someone from capital one lied to me about a credit card application... I don't even know where to start now. If the EO won't do what they say they will, there doesn't seem to be anywhere else to turn to at Capital One...

Re: Advice on a Capital One Recon issue...

UncleB — Sun, 12 Jul 2015 11:49:02 GMT

@Anonymous wrote:
Hey UncleB, yes I checked all three bureaus myself before making the call to the Capital One Executive Office and applying for the second time. My equifax is the only one out of all three that the false derogatory remark hadn't crept onto at all, and after removing the baddie all three reports were completely clean. Chase was reporting that I made payments every month, utilization was about 5%. Only looking over my reports now, I can see for sure that Capital One never bothered to pull another three reports to get the new information for themselves.

I can't believe someone from capital one lied to me about a credit card application... I don't even know where to start now. If the EO won't do what they say they will, there doesn't seem to be anywhere else to turn to at Capital One...

I'm with you... this is ridiculous.

Years ago I had issues with getting declined due to my father's info showing up on my credit report. I would have to snail-mail the credit bureau, they would send me a copy of my report... I would snail-mail them the dispute, and after a few weeks I would get an updated copy of my report (again... all snail-mail). I was usually able to send the copy of my updated report to an address on my denial letter, and usually a few weeks later I would get a new card in the mail. Of course things have changed (especially the use of snail-mail), and it's too bad this "old" method of correspondence seems to seldom be an option these days.

The only other thing I might do is to app through the website again. Since it appears the application through the EO used the old HP (which normally would be a good thing), it seems the only way to get a guaranteed-new HP is to use the traditional application method. It would seem the EO would have understood that in your situation a new HP was not only 'not negative', but desirable, but stranger things have happened.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 12:02:47 GMT

Yeah, I'm really surprised at this discovery about their behavior too... I re-checked all three reports just to make sure, and they all show that no new pull was made. Why would I be asked for all of my information all over again if they're just going to grab the old report anyways? *eye roll* and to boot, I keep getting mail sent to me for invitations to apply for their Platinum Mastercard with the possibility of an increased credit line after five months of payments on time... I don't want to say that stings, but it kind of does after being rejected for the Quicksilver (something they also sent me an invitation letter for).

Urgh! It's all my fault anyway for not checking all three reports before applying the very first time around, but I guess I'm glad they rejected me because at least it alerted me to the problem!

And thanks for the advice UncleB, I think applying online might be the only sure-fire way to get a brand new HP done. Only in the interim while waiting for their response, calling, waiting again, and receiving their second response, I was bad and spree'd on oh... I don't know... six or seven other apps. So they might not like what they see on my report now anyway, only for different reasons

I know some institutions are finicky about new inquiries, is CapOne the same way? If rejected I could always try to recon, letting them know that the spree is because I have an upcoming raise and I'm hoping to build a profile before shopping for a house next year... but with my last attempt at recon through them, I really don't know if my comments would see the light of day lol. If it helps my situation at all, I got approved for Discover, Barclays Ring, FNBO, and a credit limit increase at Chase from $500 to $2,000.

Re: Advice on a Capital One Recon issue...

rcrdoeva — Sun, 12 Jul 2015 12:12:07 GMT

Hmm well they are notorious for hitting you up on Innovis as well. Maybe that's where the bad mark is. Have you checked your Innovis report.

Re: Advice on a Capital One Recon issue...

UncleB — Sun, 12 Jul 2015 12:17:06 GMT

@Anonymous wrote:
Yeah, I'm really surprised at this discovery about their behavior too... I re-checked all three reports just to make sure, and they all show that no new pull was made. Why would I be asked for all of my information all over again if they're just going to grab the old report anyways? *eye roll* and to boot, I keep getting mail sent to me for invitations to apply for their Platinum Mastercard with the possibility of an increased credit line after five months of payments on time... I don't want to say that stings, but it kind of does after being rejected for the Quicksilver (something they also sent me an invitation letter for).

Urgh! It's all my fault anyway for not checking all three reports before applying the very first time around, but I guess I'm glad they rejected me because at least it alerted me to the problem!

And thanks for the advice UncleB, I think applying online might be the only sure-fire way to get a brand new HP done. Only in the interim while waiting for their response, calling, waiting again, and receiving their second response, I was bad and spree'd on oh... I don't know... six or seven other apps. So they might not like what they see on my report now anyway, only for different reasons

I know some institutions are finicky about new inquiries, is CapOne the same way? If rejected I could always try to recon, letting them know that the spree is because I have an upcoming raise and I'm hoping to build a profile before shopping for a house next year... but with my last attempt at recon through them, I really don't know if my comments would see the light of day lol. If it helps my situation at all, I got approved for Discover, Barclays Ring, FNBO, and a credit limit increase at Chase from $500 to $2,000.

I'm sorry you're having so much trouble getting in with Capital One. I've got an 8-year old QuickSilver One Mastercard (started off as Orchard/HSBC) and a fairly new QuickSilver Visa Signature, and I can say that while Capital One is being a 'pain' for you now, I think you'll be a happy camper once you get everything worked out. I actually plan on using my cash back this year to pay for a large portion of my Christmas purchases, and my QuickSilver is a big part of that.

As for Capital One being sensitive to inquiries, I don't have extensive personal experience with this. When I app'd for my QuickSilver Visa back in April, the bureau with the most inquiries for me was Equifax, with three inquiries. Most folks on here claim that of all the lenders Capital One seems to be one of the least concerned with inquiries, with Barclay's and Chase being among the most sensitive. I would advise someone who was 'borderline' that they might want to wait if they had just an absolute ton of inquiries, but that doesn't seem to be you. You mention you have the Ring card, which tells me you probably are in pretty good shape score-wise, as well as not having too many inquiries. Honestly, I would probably go for it, since you've already got a really great portfolio and seem to be establishing yourself well... but only you can decide what's best for you. Of course, YMMV, but I have a pretty good feeling about your chances.

Whatever you choose, good luck!

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 12:18:20 GMT

Ah, hadn't thought of them checking Innovis! I did call and request my report from Innovis on Thursday, and I'm waiting to get it in the mail. Better wait on applying at Capital One again until I'm sure that report is clean too. Thanks for the tip!

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 13:20:58 GMT

Get their fax number and fax your reports and ask them to review them.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 13:22:24 GMT

Have you gotten hp? If not they are using the old reports. If you are getting hp, I would call each bureau and let them know what the lenders are seeing.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 13:23:43 GMT

@UncleB wrote:
@Anonymous wrote:
Yeah, I'm really surprised at this discovery about their behavior too... I re-checked all three reports just to make sure, and they all show that no new pull was made. Why would I be asked for all of my information all over again if they're just going to grab the old report anyways? *eye roll* and to boot, I keep getting mail sent to me for invitations to apply for their Platinum Mastercard with the possibility of an increased credit line after five months of payments on time... I don't want to say that stings, but it kind of does after being rejected for the Quicksilver (something they also sent me an invitation letter for).

Urgh! It's all my fault anyway for not checking all three reports before applying the very first time around, but I guess I'm glad they rejected me because at least it alerted me to the problem!

And thanks for the advice UncleB, I think applying online might be the only sure-fire way to get a brand new HP done. Only in the interim while waiting for their response, calling, waiting again, and receiving their second response, I was bad and spree'd on oh... I don't know... six or seven other apps. So they might not like what they see on my report now anyway, only for different reasons

I know some institutions are finicky about new inquiries, is CapOne the same way? If rejected I could always try to recon, letting them know that the spree is because I have an upcoming raise and I'm hoping to build a profile before shopping for a house next year... but with my last attempt at recon through them, I really don't know if my comments would see the light of day lol. If it helps my situation at all, I got approved for Discover, Barclays Ring, FNBO, and a credit limit increase at Chase from $500 to $2,000.
I'm sorry you're having so much trouble getting in with Capital One. I've got an 8-year old QuickSilver One Mastercard (started off as Orchard/HSBC) and a fairly new QuickSilver Visa Signature, and I can say that while Capital One is being a 'pain' for you now, I think you'll be a happy camper once you get everything worked out. I actually plan on using my cash back this year to pay for a large portion of my Christmas purchases, and my QuickSilver is a big part of that.

As for Capital One being sensitive to inquiries, I don't have extensive personal experience with this. When I app'd for my QuickSilver Visa back in April, the bureau with the most inquiries for me was Equifax, with three inquiries. Most folks on here claim that of all the lenders Capital One seems to be one of the least concerned with inquiries, with Barclay's and Chase being among the most sensitive. I would advise someone who was 'borderline' that they might want to wait if they had just an absolute ton of inquiries, but that doesn't seem to be you. You mention you have the Ring card, which tells me you probably are in pretty good shape score-wise, as well as not having too many inquiries. Honestly, I would probably go for it, since you've already got a really great portfolio and seem to be establishing yourself well... but only you can decide what's best for you. Of course, YMMV, but I have a pretty good feeling about your chances.

Whatever you choose, good luck!

Haha, just figured out how to quote messages in my replies *genius*. When I first started this spree, I didn't have many inquiries, and Capital One was the very second that I went for. Now that all the dust has settled though, I'm batting 11 with Experian, 7 Transunion, and 8 Equifax over the last two years.

Another spree back in December eventually culminated in my Chase card opening (my first CC ever, at 27). They're the only ones who know how much money I have in the bank, so I guess they didn't care about me not having any history whatsoever.

Recent Inquiries for each bureau (as in all this spree starting June 24 and ending June 28):

Equifax: 4

Transunion: 2

Experian: 6 (one was a HP for a credit line increase with Chase)

A might more than the 3 you apped with UncleB, but I'm glad for your opinion on their stance at least! I think once I get the Innovis report and ensure that it is clear, I might reapply again anyway. In for a penny, in for ten thousand pounds

Oh and the Barclay's card I did have to recon three times for. They were very prickly about me not having any credit and suddenly wanting it, but when I explained to the third rep that I was due for a raise within 60 days and following my dad's advice to get a history started, they caved and gave me a CL of $1,000.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 13:26:43 GMT

@Anonymous wrote:
Get their fax number and fax your reports and ask them to review them.

I think this is a smart option, but when I check my report I'm shown a section that isn't normally shown to outside lenders (it's the section where all the SP's go I guess, because I see credit karma in there as well as a number of other sources that I use to check my reports). Should I be worried about all that activity distracting from my reports or is there a way to order a report on myself that doesn't contain this?

Or do people normally just send in reports that they have gotten themselves?

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 13:29:30 GMT

How long ago did you apply prior?

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 13:32:53 GMT

I noticed when people app for Amex and declined, then app again a month or 2 later, they are denied again, because Amex used the report they were originally denied with. Cap 1 may be the same way.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 14:13:28 GMT

@Anonymous wrote:
How long ago did you apply prior?

My first application was June 24th, I received the rejection letter the next day on June 25th. I disputed with Transunion the same day, and their investigation lead to the mark being removed the next day. I called the Executive Office at Capital One on July 1st, reapplied (or thought I did) and received the notice denying me again on July 11th.

So...

June 24 -- Original App for Capital One Quicksilver.

June 25 -- Denial letter from Capital One.

June 25 -- Mark on report disputed/removed through Transunion. Reports at the three big bureaus now clean (Innovis is a mystery until I get that report)

July 1 -- Call to Capital One Executive Office explaining the situation and advised to reapply over the phone. Gave the rep all my info, and told to wait.

July 11 -- Denial letter again, citing the original report used, not a new one.

Re: Advice on a Capital One Recon issue...

Anonymous — Sun, 12 Jul 2015 14:18:16 GMT

@Anonymous wrote:
I noticed when people app for Amex and declined, then app again a month or 2 later, they are denied again, because Amex used the report they were originally denied with. Cap 1 may be the same way.

That is good information to have. I applied with Amex way back in December during my first app spree when I had absolutely zilch in the way of credit history to work with. They asked for my tax info, and I politely let the application die a silent death (meaning I wasn't going to give up my tax info). Would have gladly shown bank statements. However, their upload wouldn't allow for anything but the tax form, so oh well.

Maybe now that it's been six months I could give it another go with Amex, but with all the recent applications I don't think my odds are all that great... Though to my absolute horror, I admit the application process proves wonderfully addicting, so who knows what I might end up doing