topic Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice in Credit Cards

Capital One QuickSilver One Annual Fee Waiver/Upgrade

UncleB — Mon, 20 Jul 2015 14:51:13 GMT

Hello everybody,

I've spent a lot of time searching over the site and there is quite a bit of info regarding Capital One CLIs but I haven't found my exact situation yet. I apologize in advance if this is a repeat question.

I have a Capital One QuickSilver One MasterCard that is a 'legacy' Orchard Bank account. It started with a $300 credit line in 2007 and I have since worked it up to a $2920 credit line. The APR is 14.9%, which is the lowest of any of my accounts. When CapOne took over the account from HSBC the $79 annual fee remained the same, but the rewards were lowered from an unlimited 2% to the current 1.5%. In 2013 and 2014 (since the CapOne acquisition) I've been able to call in and get a $40 credit against the annual fee, making it $39 (which is what new QS1 accounts are assessed).

All but two of my 'baddies' have aged off, and last fall I got a USAA Visa with a $7K SL at 16.9%, and in April I got a QuickSilver Visa Signature with a $5K SL (now $7K) at 17.9%. I also got back in with AmEx in April with a Green card and a BCP. The BCP only has a $1K SL and will have a 21.9% APR once the promo runs out, but since I burned AmEx with a BK7 in 2000 I was just happy to get my foot back in the door. (Already tried for the 60day CLI, denied due to "previous delinquency on AmEx account"... they truly don't forget anything). I only use the BCP for groceries anyway and PIF each month, so the low CL won't be a problem.

Back to the QS1... I just got off of chat with a CapOne CSR and I inquired about the upcoming fee. I asked if it was possible to change my account type, and was told there "were no offers available for the account". I ask if there was any other alternative to avoid the AF, and the rep told me I could close the account, and offered to do it for me! In the past they at least 'pretended' they wanted to keep the account open. I should also add I have never been late, and for the last two years each month I have PIF.

Should I 'fight' to keep this account open? Along with a couple of store cards, it is one of my oldest accounts (8 years), and it has the lowest APR of any card I have. Since I PIF each month I'm not super sensitive to APRs, but it's nice knowing if I do need to carry a balance I have a card with a semi-reasonable rate. That being said, even if I call next month (once the fee hits) and they once again offer to pay half of it, it's questionable if I should do so since I have two other accounts with no AF. Also, I've read quite a bit about contacting the CapOne EO regarding CLIs, but I've not been able to find info on if anybody's had luck getting the EO to waive the fee/do a PC on an account that started out as 'lowly' Orchard Bank. Also, when I do a search for the correct EO email address I get multiple results.

I apologize for the length of this post, but I wanted to make sure all of my pertinent details are known. Any and all advice is welcome.

Thanks in advance.

Edit: Fixed typo, updated CL on QS Visa

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

SunriseEarth — Tue, 23 Jun 2015 10:41:42 GMT

The frontline CSRs aren't able to see all offers available. Contact the Cap One EO and see if you are able to get the fee waived or if you are eligible to PC to the regular QS.

My situation was similar to yours. I had a Household Bank CC with a $400 CL and a $74 AF. Cap One converted it to a Platinum and I was able to PC to QS1 and get the AF waived. This year, I was able to PC to the regular QS and now I'll never have an AF on that CC again! The "Backdoor Numbers" sticky thread has contact info for the Cap One EO. Good luck!

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

UncleB — Tue, 23 Jun 2015 11:13:37 GMT

@SunriseEarth wrote:
The frontline CSRs aren't able to see all offers available. Contact the Cap One EO and see if you are able to get the fee waived or if you are eligible to PC to the regular QS.

My situation was similar to yours. I had a Household Bank CC with a $400 CL and a $74 AF. Cap One converted it to a Platinum and I was able to PC to QS1 and get the AF waived. This year, I was able to PC to the regular QS and now I'll never have an AF on that CC again! The "Backdoor Numbers" sticky thread has contact info for the Cap One EO. Good luck!

That's awesome, SunriseEarth! I'll check out that sticky thread and go from there.

Thanks again!

Edit: My last statement only 'reminded' me of the upcoming AF; it hasn't actually posted yet. I'll wait until it posts next month before I try to contact the EO since that has always worked best in the past. It seems it's easier for them to fix somthing that is already 'there' versus something that will 'be there' next month.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

Anonymous — Tue, 23 Jun 2015 14:16:20 GMT

That 8 year old card is great for your credit, I personally wouldn't close it.

Suck it up and pay the fees until you can get a successful conversion. It's just a matter of time and pestering of EO to git 'er done.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

Anonymous — Tue, 23 Jun 2015 14:29:07 GMT

I had the same card (HSBC) which changed to Capital One Quicksilver (Not sure which of the two).

When I called the rep upon my annual fee due, he said I can call every year and wave the fee waved since that card is not an annual fee card. I asked, “why can’t you just remove the annual fee off the system so I don’t have to call?” and he said he couldn’t. I said “ok, I’ll call every year to waive the fee”… Weird but true, I’ve called twice before when the fee was due and twice was removed, no questions asked.

I currently have the Quicksilver and Quicksilver One

NOTES: I just received my Quicksilver One with the chip on it, I called last week and ordered it. Started with $300 CL on both and now at $5k and $5.5k…CEO email and got a call back…really nice people!!

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

SunriseEarth — Tue, 23 Jun 2015 20:44:17 GMT

@UncleB wrote:
@SunriseEarth wrote:
The frontline CSRs aren't able to see all offers available. Contact the Cap One EO and see if you are able to get the fee waived or if you are eligible to PC to the regular QS.

My situation was similar to yours. I had a Household Bank CC with a $400 CL and a $74 AF. Cap One converted it to a Platinum and I was able to PC to QS1 and get the AF waived. This year, I was able to PC to the regular QS and now I'll never have an AF on that CC again! The "Backdoor Numbers" sticky thread has contact info for the Cap One EO. Good luck!
That's awesome, SunriseEarth! I'll check out that sticky thread and go from there.

Thanks again!

Edit: My last statement only 'reminded' me of the upcoming AF; it hasn't actually posted yet. I'll wait until it posts next month before I try to contact the EO since that has always worked best in the past. It seems it's easier for them to fix somthing that is already 'there' versus something that will 'be there' next month.

I was able to PC right before my AF was due to hit. I say do it now and save the hassle!

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

UncleB — Wed, 24 Jun 2015 12:28:22 GMT

@SunriseEarth wrote:

I was able to PC right before my AF was due to hit. I say do it now and save the hassle!

I just took the plunge and called one of the numbers from the sticky thread... no love.

The woman who initially answered ask how she could help me, and I advised I would like to see about having my annual fee waived or have my account type changed to a no-AF account. She transferred me to someone else, a very nice lady who explained she worked in the upgrade department. She seemed to take a very thorough look over my account, telling me twice during our conversation that my account was considered "very strong" by Capital One. She explained that each account has a separate "legal agreement" and some other stuff about how there were limits as to what could be altered from the original language. I also asked about changing my card to a 'plain-jane' platinum MasterCard, but was told it wouldn't make a difference in my annual fee, it would just strip the rewards off... obviously not a smart choice.

As a possible data-point, I was advised that when someone has multiple Capital One accounts each account is judged own it's own merits, and stands completely on it's own without impacting the others (I didn't ask, but I assume this would not apply if someone defaults on a CapOne account.) In other words, having a QuickSilver Visa Signature doesn't help "qualify" my other account for an AF waiver.

The conversation lasted longer than most CSR contacts I've had over the last few years, and it was pleasantly 'off-script'. The rep advised me to call back after the AF posts on July 7 to see if about having it reduced or waived at that time. She told me that sometimes (quote) "an offer will pop up on the screen" to waive the fee. While she was unable to help me with the AF, the rep did offer to give me a temporary APR of 10.9% for 6 months, but I declined since I PIF each month (I didn't want to find out later that I couldn't get help with the AF because I had accepted an unneeded 'promo'.) I offered her genuine thanks for taking time to look over my account, and we hung up.

I'll call back in a couple of weeks and see what they can do. I seriously doubt I'll have an offer for the fee to be waived, and will most likely be told - just as before - that they can issue a $40 credit to lower the fee to $39, which (annoyingly) will bring it down to what new QS1 accounts are charged. And I'll have a decision to make.

On a side-note, for 'kicks' I went to the Capital One Pre-Qualification webpage, and they show I'm good for a Venture or (another) Quicksilver Visa, both at 17.9%, or a Platinum MasterCard at 15.9% with no AF. Since the low APR of my current card (14.9%) is a big redeeming quality, at least I know if I do choose to let it go, I can get back in for only a slightly higher rate and no AF.

I have two 'baddies' remaining (one will drop off in November, the other next March) so I'll likely end up agreeing to pay a reduced fee one more time due to the age of the account, and next year I'll see what kind of deal I am able to get with both them and other lenders with a "spotless" credit report.

Note: To anyone considering calling one of the 'backdoor' numbers, give it a go. I only have this one personal example, but I can attest that the rep I got was very friendly, did'nt speak from a script, and genuinely seemed to want to help. This is coming from someone (me) who really, really doesn't like to make these kind of calls.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

Anonymous — Wed, 24 Jun 2015 16:23:56 GMT

I'd just close it. Not worth paying the annual fee for a meh 14.9% APR, and it shouldn't affect your credit. The age of the account is the only thing you're worried about, and that will still show the same age of account when it's closed, for the next 10 years.

You already have a quicksilver, and this card seems like a lot of hassle. Not only does it have an annual fee, but you have to call every year to reduce the annual fee to a regular QS one. If it was free it wouldn't be an issue, but I'd still close it since you have no need for it.

In 10 years time (when your credit will likely be excellent), would you rather have a slightly higher credit score (if at all higher), or an extra $390?

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

Anonymous — Wed, 24 Jun 2015 16:28:29 GMT

My wife just called Cap1 this morning on her way to work and her AF was waived and new card on the way with chip.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

morgacj2004 — Wed, 24 Jun 2015 17:21:25 GMT

Dont't close it quite yet. I have several CO accts and have had great success in dealing with their CSR. I would call once more and speak with a Supervisor letting them know if the card is not upgraded and AF waived you will close the acct. I doubt they will want to lose your business as you have been with them for a few years. If for some reason that does not work close the acct it is not worth the hassle and you dont want to continue paying the AF.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice

UncleB — Mon, 20 Jul 2015 15:12:12 GMT

OK, I'm 'resurrecting' this old thread to give a little closure to those who were kind enough to offer advice.

The $79 AF finally posted over the weekend, and as much as I really don't enjoy dealing with CSRs I 'ripped off the bandaid' and made the phone call.

I was fortunate enough to get a U.S. based CSR, who answered with her name and title of "Customer Service Supervisor". I don't know if all CSRs are now referred to as 'supervisors' or if I just got lucky.

I asked right away if the account could be 'upgraded' to a regular QuickSilver, and she struck that down immediately without a second thought. For what it's worth, she was very, very pleasant, and after placing me on hold for a few minutes she came back and told me there were no 'offers' to waive the fee altogether, however she could credit back half of it. I held my nose, and accepted.

After completing a few keystrokes, she told me I would be able to view the credit online in a couple of days (yada, yada). In closing, I asked her if there was any 'hope' for this account to ever be eligible for an upgrade to do away with the AF completely, being that it is 8 years old this month. She emphatically told me to keep calling in, that the eligibility could change at any time. I thanked her, and we hung up.

I could have played the "I want to close it" game - yet again - and been transferred to someone in retention and tried my luck there, but I guess I just don't have the 'will' anymore. Actually, last month I did a secure chat hoping for some luck there, and when I mentioned closing the account the chat CSR promptly offered to do it for me, going so far as to say "Once the account is closed, it is final and can't be reopened. Do I have your permission to proceed?" I stopped him at that point (obviously he called my bluff) and told him I wanted a few more weeks to think about it, and that was the end of the chat. There's also my positive, but fruitless experience with a very nice lady at one of the backdoor numbers, which I detail above.

Now that we have the ability to 'merge' accounts, that's always an option for next year. This account, a QuickSilver One Mastercard, started off as an Orchard Bank account with a SL of $300, and over the years I've worked it up to a CL of $2920, with the most significant CLIs being over the last two years. (My very first CLI when the card was still Orchard was for $20, thus the odd CL now). Also worth mentioning is the account has an APR of 14.9%, which is the lowest in my portfolio. My four month old QuickSilver Visa Signature has a CL of $7K at 17.9% APR, so it's not that far off, and I generally PIF on all accounts anyway, unless there's a 0% promo.

Hopefully next Spring when my last two 'baddies' age off I'll be offered a card with a more attractive APR; although I don't generally carry a balance it's nice to know if I ever do I won't get 'reamed'. Until then I'm in good shape, and in the 'big picture' paying $39.50 to retain a $2920 CL isn't the worst I've ever done.

Big thanks to all who gave input on this; it's folks like you that make this forum worth coming to. I've already learned a ton, and I plan to stick around a while longer so I can continue 'fine tuning' my finances, as well as contribute my own data points when I can.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice

Anonymous — Wed, 22 Jul 2015 15:25:27 GMT

@UncleB wrote:
OK, I'm 'resurrecting' this old thread to give a little closure to those who were kind enough to offer advice.

The $79 AF finally posted over the weekend, and as much as I really don't enjoy dealing with CSRs I 'ripped off the bandaid' and made the phone call.

I was fortunate enough to get a U.S. based CSR, who answered with her name and title of "Customer Service Supervisor". I don't know if all CSRs are now referred to as 'supervisors' or if I just got lucky.

I asked right away if the account could be 'upgraded' to a regular QuickSilver, and she struck that down immediately without a second thought. For what it's worth, she was very, very pleasant, and after placing me on hold for a few minutes she came back and told me there were no 'offers' to waive the fee altogether, however she could credit back half of it. I held my nose, and accepted.

After completing a few keystrokes, she told me I would be able to view the credit online in a couple of days (yada, yada). In closing, I asked her if there was any 'hope' for this account to ever be eligible for an upgrade to do away with the AF completely, being that it is 8 years old this month. She emphatically told me to keep calling in, that the eligibility could change at any time. I thanked her, and we hung up.

I could have played the "I want to close it" game - yet again - and been transferred to someone in retention and tried my luck there, but I guess I just don't have the 'will' anymore. Actually, last month I did a secure chat hoping for some luck there, and when I mentioned closing the account the chat CSR promptly offered to do it for me, going so far as to say "Once the account is closed, it is final and can't be reopened. Do I have your permission to proceed?" I stopped him at that point (obviously he called my bluff) and told him I wanted a few more weeks to think about it, and that was the end of the chat. There's also my positive, but fruitless experience with a very nice lady at one of the backdoor numbers, which I detail above.

Now that we have the ability to 'merge' accounts, that's always an option for next year. This account, a QuickSilver One Mastercard, started off as an Orchard Bank account with a SL of $300, and over the years I've worked it up to a CL of $2920, with the most significant CLIs being over the last two years. (My very first CLI when the card was still Orchard was for $20, thus the odd CL now). Also worth mentioning is the account has an APR of 14.9%, which is the lowest in my portfolio. My four month old QuickSilver Visa Signature has a CL of $7K at 17.9% APR, so it's not that far off, and I generally PIF on all accounts anyway, unless there's a 0% promo.

Hopefully next Spring when my last two 'baddies' age off I'll be offered a card with a more attractive APR; although I don't generally carry a balance it's nice to know if I ever do I won't get 'reamed'. Until then I'm in good shape, and in the 'big picture' paying $39.50 to retain a $2920 CL isn't the worst I've ever done.

Big thanks to all who gave input on this; it's folks like you that make this forum worth coming to. I've already learned a ton, and I plan to stick around a while longer so I can continue 'fine tuning' my finances, as well as contribute my own data points when I can.

My QS1 was from Orchard and merged that into my QS no AF last night...I less card and no AF, that is great!!

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice

UncleB — Wed, 22 Jul 2015 16:00:09 GMT

@Anonymous wrote:
@UncleB wrote:
OK, I'm 'resurrecting' this old thread to give a little closure to those who were kind enough to offer advice.

The $79 AF finally posted over the weekend, and as much as I really don't enjoy dealing with CSRs I 'ripped off the bandaid' and made the phone call.

I was fortunate enough to get a U.S. based CSR, who answered with her name and title of "Customer Service Supervisor". I don't know if all CSRs are now referred to as 'supervisors' or if I just got lucky.

I asked right away if the account could be 'upgraded' to a regular QuickSilver, and she struck that down immediately without a second thought. For what it's worth, she was very, very pleasant, and after placing me on hold for a few minutes she came back and told me there were no 'offers' to waive the fee altogether, however she could credit back half of it. I held my nose, and accepted.

After completing a few keystrokes, she told me I would be able to view the credit online in a couple of days (yada, yada). In closing, I asked her if there was any 'hope' for this account to ever be eligible for an upgrade to do away with the AF completely, being that it is 8 years old this month. She emphatically told me to keep calling in, that the eligibility could change at any time. I thanked her, and we hung up.

I could have played the "I want to close it" game - yet again - and been transferred to someone in retention and tried my luck there, but I guess I just don't have the 'will' anymore. Actually, last month I did a secure chat hoping for some luck there, and when I mentioned closing the account the chat CSR promptly offered to do it for me, going so far as to say "Once the account is closed, it is final and can't be reopened. Do I have your permission to proceed?" I stopped him at that point (obviously he called my bluff) and told him I wanted a few more weeks to think about it, and that was the end of the chat. There's also my positive, but fruitless experience with a very nice lady at one of the backdoor numbers, which I detail above.

Now that we have the ability to 'merge' accounts, that's always an option for next year. This account, a QuickSilver One Mastercard, started off as an Orchard Bank account with a SL of $300, and over the years I've worked it up to a CL of $2920, with the most significant CLIs being over the last two years. (My very first CLI when the card was still Orchard was for $20, thus the odd CL now). Also worth mentioning is the account has an APR of 14.9%, which is the lowest in my portfolio. My four month old QuickSilver Visa Signature has a CL of $7K at 17.9% APR, so it's not that far off, and I generally PIF on all accounts anyway, unless there's a 0% promo.

Hopefully next Spring when my last two 'baddies' age off I'll be offered a card with a more attractive APR; although I don't generally carry a balance it's nice to know if I ever do I won't get 'reamed'. Until then I'm in good shape, and in the 'big picture' paying $39.50 to retain a $2920 CL isn't the worst I've ever done.

Big thanks to all who gave input on this; it's folks like you that make this forum worth coming to. I've already learned a ton, and I plan to stick around a while longer so I can continue 'fine tuning' my finances, as well as contribute my own data points when I can.
My QS1 was from Orchard and merged that into my QS no AF last night...I less card and no AF, that is great!!

It's awesome to know that the card being a former 'Orchard' doesn't cause a problem with merging!

Since I just paid the fee, I'll probably see about getting another CLI or two before doing the merge. The card I'll be merging into has a slightly higher APR, but but it doesn't have an annual fee, so in my case it'll be worth it.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

Bpearl2010 — Thu, 23 Jul 2015 03:33:44 GMT

http://ficoforums.myfico.com/t5/Credit-Card-Applications/The-BarclayCard-CLI-Soft-Pull-thread/m-p/4144482#M75678

My experience from Barclay!

Re: The BarclayCard CLI Soft Pull thread

‎07-22-2015 07:26 PM

I would like to share my experience with Barclay so far.

I received my Barclay MC rewards card on 6/30/15, SL of $1,000. APR 24.99.

I called the 866-928-8598, which is the standard number on the back of the Barclay CC, on 07/15/15; spoke to a front line CSR, which asked what was the reason for my call. Informed her I'm calling because i would like a "APR reduction" and "SP CLI", which to my surprise stated "I wouldn't be able to assistant you, however, my manager will be able to complete your request". They then transferred me to a "manager in the retention department".

The manager informed me that I was calling for a APR reduction and a SP CLI. She said, "please allow me a few moment's to check your current offer's on your account". After, a few moment she states she does not seee any offer on my account, because my account is to new (2 weeks old). However, she stated "you have made very high usage of your account (76 transactions) ~$3.6k total transactions. Usually, with these types of highly valued customer we reward APR reduction and SP CLI every (3 months)." She went ahead and informed me to call back on 9/30/15, and ask to speak with the retention department for an account evaluation for APR reduction and eligibility for SP CLI.

Just wanted to share my experience with my call to Barclay, easy to say I'll be calling on 9/30/15 for APR reduction and SP CLI.

TOTAL: transactions so far 91 and $4250 usage. (7/22/15)."

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

norhplatter — Thu, 23 Jul 2015 12:34:03 GMT

i had two cap one cards with AF and talked to reps through chat who said i wasn't eligible to go to none-AF. So I emailed the CEO and had a return call. Both cards had the AF permanently deleted.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

UncleB — Thu, 23 Jul 2015 13:09:00 GMT

@norhplatter wrote:
i had two cap one cards with AF and talked to reps through chat who said i wasn't eligible to go to none-AF. So I emailed the CEO and had a return call. Both cards had the AF permanently deleted.

It seems my 'mistake' was calling a backdoor number instead of doing the email. The folks who go the email route tend to get results.

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade

Anonymous — Thu, 23 Jul 2015 15:04:05 GMT

I think people who had orchard bank cards are like red headed stepchildren to capital one, they won't drop annual fees easily (compare to other banks). My brother had one with annual fee of 69 or something, but capital one refused to remove the fee on it permanantly, his only option was to call every year and ask to refund the fee or close it.

topic Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade **Thanks to those who offered advice** in Credit Cards

Capital One QuickSilver One Annual Fee Waiver/Upgrade

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Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade **Thanks to those who offered advice**

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade **Thanks to those who offered advice**

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade **Thanks to those who offered advice**

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topic Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice in Credit Cards

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice

Re: Capital One QuickSilver One Annual Fee Waiver/Upgrade Thanks to those who offered advice