Cap One Success - CLI & PC

Anonymous — Wed, 12 Aug 2015 09:13:51 GMT

I have 3 CC's with Cap One - $12,600 (AU on my Buss Partners Acct), $4.500 Quicksilver, $750 Quicksilver + $25K auto loan. All CC's are PIF monthly.

I got a CLI on my original platinum card via luv button from $1,500 to $4,500 and shortly after did a product change through a CSR to QS One in June.

I assumed I would be able to do something with my $750 QS as my last increase was back in Dec. After hitting the luv button probably 15 times through the month of July I decided to give up and call a CSR for help. The first rep through online chat just kept saying I didnt qualify and didnt even bother to look up my accounts. Just kept saying if the emails say I dont qualify, then I dont qualify. Pissed me off! Decided to call in and talk to a CSR, that was even more challenging as the voice quality was poor and I was having a very hard time understanding the CSR.

I decided to take the EO approach. I received a call 2 days after sending an email and spoke with a EO CSR about my experience with customer care and how diappointed I was with my online chat experience specifically. I mean come on, I have 3 CC's and an auto loan. At least humor me then say no! Anyway, I explained to the EO CSR that I needed the $750 card increased to $4,000 just to put it back into monthly circulation as that would support my monthly spends and $750 was the lowest limit CC card I have. Additionally, I asked for a PC on either one of my QS's to a Venture Card. I dont see any sense in having 2 QS's + NFCU Cash Rewards card. Rep took notes, asked some questions, and said he would get back with me in a few days.

I logged into my account and was happy to see a CLI to $3,500. I called the EO CSR thanked him for the CLI assistance. He also confirmed my PC to a Venture request was submitted and I should see confirmation soon. Probably a Venture One, but im good with that. Sorry to be so long winded, great experience with EO.

Re: Cap One Success - CLI & PC

Anonymous — Wed, 12 Aug 2015 12:43:28 GMT

Good for you.. Enjoy the PC and CLI.

Re: Cap One Success - CLI & PC

OmarGB9 — Wed, 12 Aug 2015 16:39:19 GMT

Grats

Re: Cap One Success - CLI & PC

woodsie1 — Wed, 12 Aug 2015 18:54:32 GMT

Congrats on your CLI and PC

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Cap One Success - CLI & PC

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Re: Cap One Success - CLI & PC

Re: Cap One Success - CLI & PC