topic Re: Already loving Amex in Credit Cards

Already loving Amex

Anonymous — Tue, 18 Aug 2015 16:03:44 GMT

I added an AU last month. They mailed the card out, never got it. Called 2weeks ago, and they sent another one. Never got it. They verified the address which is correct. I called back today, they were very apologetic, and stated that it should have been delivered on August 15th. She stated she would rush the card, and I should have it by Friday. Let's hope it arrives.

She kept praising me for how I am handling the account. Already made a big payment, yet the payment isn't even due yet. She then tells me, she is giving me a $25 dollar statement credit for the hassle with the card delivery. Amex cs is the best I've dealt with so far. Including discover! 😊

Re: Already loving Amex

OmarGB9 — Tue, 18 Aug 2015 18:38:47 GMT

Very nice. Sorry about the issues. But glad Amex is doing what they can to make you happy.

Re: Already loving Amex

Anonymous — Tue, 18 Aug 2015 19:03:21 GMT

Hope my mom gets the card soon. She spends 600 every 2 weeks on groceries. I get to reap the benefits! Lol

Re: Already loving Amex

OmarGB9 — Tue, 18 Aug 2015 19:21:54 GMT

Lol well yes definitely hope the card arrives soon!

Re: Already loving Amex

UncleB — Tue, 18 Aug 2015 19:23:58 GMT

@Anonymous wrote:
Hope my mom gets the card soon. She spends 600 every 2 weeks on groceries. I get to reap the benefits! Lol

Good to hear legendary Amex customer service is alive and well!

Re: Already loving Amex

bz386 — Tue, 18 Aug 2015 22:23:05 GMT

So Amex screwed up three times by not sending you the card they promised to, and you call that good customer service? Weird definition of customer service you have there.

Re: Already loving Amex

Anonymous — Tue, 18 Aug 2015 22:35:25 GMT

It wasn't cs fault.

Re: Already loving Amex

bz386 — Tue, 18 Aug 2015 22:37:05 GMT

I guess we have different definitions of customer service then.

Re: Already loving Amex

Anonymous — Tue, 18 Aug 2015 22:38:12 GMT

Do cs ship the card? If so then maybe they aren't so great. Lol

Re: Already loving Amex

Anonymous — Tue, 18 Aug 2015 22:41:33 GMT

I should have titled it, already love Amex CS.

Re: Already loving Amex

UncleB — Tue, 18 Aug 2015 22:42:59 GMT

To me, sometimes customer service is more about how things are handled when stuff goes wrong, than when everything is perfect.

Re: Already loving Amex

Anonymous — Tue, 18 Aug 2015 22:47:32 GMT

Agreed, uncle B!😉

Re: Already loving Amex

OmarGB9 — Wed, 19 Aug 2015 02:38:10 GMT

+1 Uncle B.

Re: Already loving Amex

jbsea — Wed, 19 Aug 2015 02:51:28 GMT

I agree with uncle bob.... there is no story without the problem. Where cs comes in is when there is a problem. Nothing goes perfectly every time, so it is how you handle the problems that set you apart. And then going the extra mile like a $25 credit goes a long ways in making the customer feel like they are just not another number.