topic Re: Discover Log In Problems in Credit Cards

Discover Log In Problems

Anonymous — Sun, 23 Aug 2015 17:38:49 GMT

Has anyone else been experiencing problems when trying to log on to Discover either on mobile or on a computer?

Every time without fail it prompts me to verify my identity. It claims it doesn't recognize this device making me enter a code sent via text, phone call, or email. On a desktop this isn't a huge problem since I can simply look at the text on my phone. However, on mobile this is near impossible. When I close the app to read the code in messages and go back to the discover app, the space to enter the code is gone and it now requires that I send a new one. This cycle will repeat itself no matter how many times I try.

The CSR didn’t seem to have any solutions so I just wanted to find out if any of you have had a similar problem. Right now the double cash back promo is the only reason I continue to use this card. I exclusively do all my banking from my phone so having to use a computer for one account is simply not worth it for me.

Re: Discover Log In Problems

myjourney — Sun, 23 Aug 2015 17:41:38 GMT

No problems for me tried both

Re: Discover Log In Problems

Anonymous — Sun, 23 Aug 2015 18:03:45 GMT

Generally no, but this morning it's been flaky for me.

Re: Discover Log In Problems

Anonymous — Sun, 23 Aug 2015 18:06:10 GMT

if its moblie and computer..hmm..

would you have some software or app downloaded on both..or perhaps your settings..is it a moblie app or moblie website and do you have the browser (if you're not using app on moblie) in private browsing mode?

Re: Discover Log In Problems

Anonymous — Sun, 23 Aug 2015 18:33:36 GMT

@Anonymous wrote:
if its moblie and computer..hmm..

would you have some software or app downloaded on both..or perhaps your settings..is it a moblie app or moblie website and do you have the browser (if you're not using app on moblie) in private browsing mode?

No software on app that I'm aware of.. and I'm not sure what the settings should be. All of my other accounts work just fine.

I've tried on both mobile web and the mobile app on an iPhone. I always check the box saying remember this device.

Re: Discover Log In Problems

Anonymous — Sun, 23 Aug 2015 18:39:34 GMT

When I first got my Discover card in January I had the exact same issue. It took about 3 calls before I finally asked to speak to someone else (supervisor) - be very nice to them when you escalate the call. They must have done something because by the next day I did not get prompted for the verification each time.

Re: Discover Log In Problems

Anonymous — Sun, 23 Aug 2015 18:48:11 GMT

@Anonymous wrote:
When I first got my Discover card in January I had the exact same issue. It took about 3 calls before I finally asked to speak to someone else (supervisor) - be very nice to them when you escalate the call. They must have done something because by the next day I did not get prompted for the verification each time.

Awesome I knew it had to be something on their end... I will definitely try this. Thanks for your help!

Re: Discover Log In Problems

taxi818 — Sun, 23 Aug 2015 19:00:42 GMT

Yes. I get that daily. Kinda sucks. But mostly on my phone.

Re: Discover Log In Problems

CreditDunce — Sun, 23 Aug 2015 22:04:43 GMT

I have my browser set to not save cookies when I exit the browser. I have to set exceptions for any site I want to allow to save cookies.

Also, there is apparently a big update weekend for Discover. They have been advertising limited service for several days. It should be back to normal in a day or two.