topic Capital one combining cards saying not eligible? in Credit Cards

Capital one combining cards saying not eligible?

Anonymous — Sat, 05 Sep 2015 19:07:25 GMT

Has anyone ever had a problem with the Capital 1 link saying they weren't eligible when they meet all the requirements? I just paid off my Platinum MasterCard I want to link it into my Quicksilver MasterCard and then later link that into my Quicksilver visa. I have a zero balance on the Platinum MasterCard, have never been late, don't have pending transactions, and they are over 1 year old. I have no idea why it keeps telling me it won't work. I did the chat and the guy said to call the phone number that he gave me. I called and she said because this is a self service online she couldn't help me with anything or see the reason why It won't work. Kind of useless information. Do you know what's going on? I was really looking forward to combining. Thank you in advance :-)

Re: Capital one combining cards saying not eligible?

UncleB — Sat, 05 Sep 2015 19:31:49 GMT

@Anonymous wrote:
Has anyone ever had a problem with the Capital 1 link saying they weren't eligible when they meet all the requirements? I just paid off my Platinum MasterCard I want to link it into my Quicksilver MasterCard and then later link that into my Quicksilver visa. I have a zero balance on the Platinum MasterCard, have never been late, don't have pending transactions, and they are over 1 year old. I have no idea why it keeps telling me it won't work. I did the chat and the guy said to call the phone number that he gave me. I called and she said because this is a self serviceonline she couldn't help me with anything or see the reason why It won't work. Kind of useless information. Do you know what's going on? I was really looking forward to combining. Thank you in advance :-)

There are lots of folks who are having the same problem, and when they contact Capital One they get a similar answer... apparently somebody high up within Capital One thought it would be a good idea to give customers a tool that the CSRs didn't even have. All you can do at this time is to keep trying.

One suggestion... you mention the card is PIF; not that it should matter, but I would try again after you get the next statement showing a zero balance.

Re: Capital one combining cards saying not eligible?

Anonymous — Sat, 05 Sep 2015 19:40:52 GMT

Thanks for the response. I feel a little better knowing I'm not the only one. I was thinking I did something lol. Also I was thinking the same thing that maybe it had something to do with my last payment not going through all the way it says it's not pending, but who knows. and being a holiday weekend I figured I would try again on Tuesday morning. :-)

Re: Capital one combining cards saying not eligible?

nitrov — Wed, 23 Sep 2015 20:50:44 GMT

@Anonymous wrote:
Thanks for the response. I feel a little better knowing I'm not the only one. I was thinking I did something lol. Also I was thinking the same thing that maybe it had something to do with my last payment not going through all the way it says it's not pending, but who knows. and being a holiday weekend I figured I would try again on Tuesday morning. :-)

I have been trying (unsuccessfully) for months. No luck. CSRs are useless.

Re: Capital one combining cards saying not eligible?

Anonymous — Wed, 23 Sep 2015 20:59:49 GMT

I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

Re: Capital one combining cards saying not eligible?

Ysettle4 — Wed, 23 Sep 2015 21:05:34 GMT

@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

Correct. it would be helpful if they disclosed that on their website

Re: Capital one combining cards saying not eligible?

sjt — Wed, 23 Sep 2015 21:13:15 GMT

Has anyone called EO to see if they can get their combing cards issue resolved?

Re: Capital one combining cards saying not eligible?

bk510 — Wed, 23 Sep 2015 21:41:53 GMT

@Ysettle4 wrote:
@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.
Correct. it would be helpful if they disclosed that on their website

Looking at your sig, I see you have what looks like a Barclay reward Visa. I didnt know they had a such a thing.

I have Reward MC....but not a Visa.

Re: Capital one combining cards saying not eligible?

Anonymous — Wed, 23 Sep 2015 21:46:57 GMT

@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

Probably not Visa into MC either then, eh? Well poop.

Re: Capital one combining cards saying not eligible?

Anonymous — Wed, 23 Sep 2015 21:48:38 GMT

@Anonymous wrote:
@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.
Probably not Visa into MC either then, eh? Well poop.

Yeah, unfortunately. I was told that they have to both be Visas or both Mastercards. Sucks, I got all excited too haha.

Re: Capital one combining cards saying not eligible?

Jansroom726 — Wed, 23 Sep 2015 23:06:50 GMT

Hmmm.... a few months back I was able to combine my Visa Venture One into my Mastercard QS.

*See screenshot*

I hope they didnt change this, because next month I was planning on closing my Venture and combining into my QS to make a 22k card.

Re: Capital one combining cards saying not eligible?

UncleB — Thu, 24 Sep 2015 04:13:47 GMT

@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

I'm not sure this is correct. When I log into my own account, I am given the option to merge my own Quicksilver One Mastercard and My Quicksilver Visa Signature. I've not 'pulled the trigger' yet (I'm waiting on another CLI on each before doing so) but all indications are that it will be allowed with no issues.

I'm not doubting your word, but I'm very much doubting the CSR you spoke with, since they aren't even able to perform the function on their end.

Here's a screen shot of my own accounts after I select my QS1 Mastercard as the card I want to close:

Re: Capital one combining cards saying not eligible?

Blodreina — Thu, 24 Sep 2015 08:58:59 GMT

You can definitely combine visa and mastercard.

Re: Capital one combining cards saying not eligible?

Anonymous — Thu, 24 Sep 2015 10:12:47 GMT

@UncleB wrote:
@Anonymous wrote:
Has anyone ever had a problem with the Capital 1 link saying they weren't eligible when they meet all the requirements? I just paid off my Platinum MasterCard I want to link it into my Quicksilver MasterCard and then later link that into my Quicksilver visa. I have a zero balance on the Platinum MasterCard, have never been late, don't have pending transactions, and they are over 1 year old. I have no idea why it keeps telling me it won't work. I did the chat and the guy said to call the phone number that he gave me. I called and she said because this is a self serviceonline she couldn't help me with anything or see the reason why It won't work. Kind of useless information. Do you know what's going on? I was really looking forward to combining. Thank you in advance :-)
There are lots of folks who are having the same problem, and when they contact Capital One they get a similar answer... apparently somebody high up within Capital One thought it would be a good idea to give customers a tool that the CSRs didn't even have. All you can do at this time is to keep trying.

One suggestion... you mention the card is PIF; not that it should matter, but I would try again after you get the next statement showing a zero balance.

Maybe the system hasn't had time to reset/update itself. It may be a glitch in their system too. Hopefully, they are logging these issues some place and are looking at a fix. Please keep us posted on the issue. Best of luck!

Re: Capital one combining cards saying not eligible?

Anonymous — Thu, 24 Sep 2015 10:16:47 GMT

@UncleB wrote:
@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.
I'm not sure this is correct. When I log into my own account, I am given the option to merge my own Quicksilver One Mastercard and My Quicksilver Visa Signature. I've not 'pulled the trigger' yet (I'm waiting on another CLI on each before doing so) but all indications are that it will be allowed with no issues.

I'm not doubting your word, but I'm very much doubting the CSR you spoke with, since they aren't even able to perform the function on their end.

Here's a screen shot of my own accounts after I select my QS1 Mastercard as the card I want to close:

Thanks for clearing this up UncleB. Big help.

Re: Capital one combining cards saying not eligible?

Anonymous — Thu, 24 Sep 2015 15:18:36 GMT

Is everyone succeeding in getting the newer Card closed and moving everything to the older Card or do some of you not care, and just want the combination?

I ask because one of the insulting "denial lines" is not enough experience at this credit limit… All of a sudden your venture has years and years experience that's awesome and sneaky haha.

Re: Capital one combining cards saying not eligible?

castor4072 — Thu, 24 Sep 2015 15:21:55 GMT

@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.

I can combine my WMC with my Visa...but I still cant combine those two accounts with my Venture Visa card. But yes, CSR are useless...all my cards are 6+ months old and it still doesnt allow me to combine....Grrr!

Re: Capital one combining cards saying not eligible?

Anonymous — Thu, 24 Sep 2015 16:06:02 GMT

@Anonymous wrote:
Is everyone succeeding in getting the newer Card closed and moving everything to the older Card or do some of you not care, and just want the combination?

I ask because one of the insulting "denial lines" is not enough experience at this credit limit… All of a sudden your venture has years and years experience that's awesome and sneaky haha.

Have you tried to combine your CLs? In the verbiage it clearly states that combining limits may make the account ineligible for CLIs. I'm paraphrasing of course but it's pretty accurate.

Re: Capital one combining cards saying not eligible?

Anonymous — Thu, 24 Sep 2015 16:07:53 GMT

@castor4072 wrote:
@Anonymous wrote:
I was told by CapOne CS that you CAN'T combine Mastercard into Visa, unfortunately. That was my plan as well.
I can combine my WMC with my Visa...but I still cant combine those two accounts with my Venture Visa card. But yes, CSR are useless...all my cards are 6+ months old and it still doesnt allow me to combine....Grrr!

Do your accounts have balances?

Re: Capital one combining cards saying not eligible?

Anonymous — Thu, 24 Sep 2015 16:16:02 GMT

@UncleB wrote:
@Anonymous wrote:
Has anyone ever had a problem with the Capital 1 link saying they weren't eligible when they meet all the requirements? I just paid off my Platinum MasterCard I want to link it into my Quicksilver MasterCard and then later link that into my Quicksilver visa. I have a zero balance on the Platinum MasterCard, have never been late, don't have pending transactions, and they are over 1 year old. I have no idea why it keeps telling me it won't work. I did the chat and the guy said to call the phone number that he gave me. I called and she said because this is a self serviceonline she couldn't help me with anything or see the reason why It won't work. Kind of useless information. Do you know what's going on? I was really looking forward to combining. Thank you in advance :-)
There are lots of folks who are having the same problem, and when they contact Capital One they get a similar answer... apparently somebody high up within Capital One thought it would be a good idea to give customers a tool that the CSRs didn't even have. All you can do at this time is to keep trying.

One suggestion... you mention the card is PIF; not that it should matter, but I would try again after you get the next statement showing a zero balance.