topic Re: Virgin America Sig Visa...Production Error?? in Credit Cards

Virgin America Sig Visa...Production Error??

Anonymous — Fri, 18 Sep 2015 19:42:38 GMT

Still waiting to receive my new Virgin America Visa from Comenity-- I was approved about three weeks ago and have received the separate PIN mailing, but no card. Called Happy Chap backdoor number (consumer relations dept) and was told there is a "production issue" with the embossing of the cards; there is no ETA for resolution/ mailing of the cards. Has anyone ever heard of such a thing? Maybe I live under a rock, but I haven't-- My concern is because I have had so many issues with my Comenity cards and a Fraud Alert I placed on my acct four months ago that just wouldn't fall off of Equifax for some reason; I was wondering if this could possibly (yet again) be causing the delay. Any thoughts are appreciated.

Re: Virgin America Sig Visa...Production Error??

Anonymous — Fri, 18 Sep 2015 19:44:33 GMT

Plastic shortage, embossing issues? What will they think of next?

Re: Virgin America Sig Visa...Production Error??

Anonymous — Fri, 18 Sep 2015 19:59:05 GMT

@Anonymous wrote:
Plastic shortage, embossing issues? What will they think of next?

Exactly! It is absurd. Any suggestions on where/ who I can call to get a straight answer?

Re: Virgin America Sig Visa...Production Error??

Anonymous — Fri, 18 Sep 2015 20:26:10 GMT

I think you should have requested a supervisor to make sure what you are being told is true. I am a bit surprised they is no ETA.. Strange.

Re: Virgin America Sig Visa...Production Error??

Anonymous — Fri, 18 Sep 2015 20:28:34 GMT

@Anonymous wrote:
I think you should have requested a supervisor to make sure what you are being told is true. I am a bit surprised they is no ETA.. Strange.

I think having no ETA is better than telling people "it'll arrive sometime next week", and then it doesn't happen.

Re: Virgin America Sig Visa...Production Error??

Anonymous — Fri, 18 Sep 2015 20:30:09 GMT

@Anonymous wrote:
@Anonymous wrote:
I think you should have requested a supervisor to make sure what you are being told is true. I am a bit surprised they is no ETA.. Strange.
I think having no ETA is better than telling people "it'll arrive sometime next week", and then it doesn't happen.

I think that kinda works but does not instill confidence in the customer.. does it?

Re: Virgin America Sig Visa...Production Error??

kdm31091 — Fri, 18 Sep 2015 23:16:35 GMT

Comenity is notoriously very slow with mailing documents and/or cards. I hate to tell you this but it's unlikely you will find anyone at their company who will give you a straight answer.

Re: Virgin America Sig Visa...Production Error??

Anonymous — Sat, 19 Sep 2015 03:39:44 GMT

Hey, thanks for all the replies.I got so aggravated thinking about it, that I called the backdoor number for Security and ID Verification. Spoke with a pleasant rep who, after acknowledging to me that "the credit card machine is broken"is indeed the lamest and most pathetic excuse ever, was as surprised as I to find that this actually is the case!! The "credit card machine IS broken" hahaa. More specifically, I was advised that there really is a production error with that specific card. Probably 7-10 days more til they are received. Really a clown show-- I thought I was in an Impractical Jokers episode or something.

Re: Virgin America Sig Visa...Production Error??

jsucool76 — Sat, 19 Sep 2015 04:12:31 GMT

Comenity and Citi must share a "credit card machine"

Re: Virgin America Sig Visa...Production Error??

someg33k — Sat, 19 Sep 2015 04:24:20 GMT

I just got this card in my hands within the last month. It took weeks to get to my house and yes the pin number showed up long before the card. Finally I got a large priority mail envelope in the mail with my new card inside. I did not record the exact time frame but I would guess approval date to card in hands was about 3 weeks.

I too had called customer service and they had no idea. I think what they told you is BS and just an excuse to get you off the phone.

Re: Virgin America Sig Visa...Production Error??

bz386 — Sat, 19 Sep 2015 17:27:38 GMT

Actually, it might not be total BS. October is the liability shift for EMV, so all credit card issuers are busy sending out new chipped EMV cards. I could easily see how that could create a backlog at the card manufacturers.

Re: Virgin America Sig Visa...Production Error??

Anonymous — Sat, 19 Sep 2015 22:49:02 GMT

Someg,I agree that they are clueless--regardless of the department. I will again practice patience and wait for this card to arrive. Thank you for sharing your experience with me
@someg33k wrote:
I just got this card in my hands within the last month. It took weeks to get to my house and yes the pin number showed up long before the card. Finally I got a large priority mail envelope in the mail with my new card inside. I did not record the exact time frame but I would guess approval date to card in hands was about 3 weeks.

I too had called customer service and they had no idea. I think what they told you is BS and just an excuse to get you off the phone.

Re: Virgin America Sig Visa...Production Error??

Anonymous — Thu, 24 Sep 2015 04:29:53 GMT

Well, nothing will surprise me anymore! Today received a letter from Comenity Bank regarding my Virgin America Signature Visa Card, stating that I was indeedapproved for the card. However, there is a delay in mailing out the cards due to a "producion issue" and that I should be receiving the card within the next 7-10 business days. They also stated that the time to earn rewards would be extended accordingly. If that don't beat all!

Re: Virgin America Sig Visa...Production Error??

someg33k — Thu, 24 Sep 2015 04:43:05 GMT

@Anonymous wrote:
Well, nothing will surprise me anymore! Today received a letter from Comenity Bank regarding my Virgin America Signature Visa Card, stating that I was indeedapproved for the card. However, there is a delay in mailing out the cards due to a "producion issue" and that I should be receiving the card within the next 7-10 business days. They also stated that the time to earn rewards would be extended accordingly. If that don't beat all!

Well spank my butt and call me Sally, the CSR at Comentiy was right! Now I have seen it all...

Mine took forever as I stated but no mention of card production problems when I called.

Re: Virgin America Sig Visa...Production Error??

kade6767 — Mon, 28 Sep 2015 19:05:59 GMT

This is interesting. I've been waiting for a new card too but hadn't called them yet. I have not received any pin yet but they did send my first statement already. Interestingly, when I go online to check the account it shows my limit but also says 0 available credit. Is this typical does anyone know until you actually activate the card?

Re: Virgin America Sig Visa...Production Error??

someg33k — Tue, 29 Sep 2015 06:33:01 GMT

@kade6767 wrote:
This is interesting. I've been waiting for a new card too but hadn't called them yet. I have not received any pin yet but they did send my first statement already. Interestingly, when I go online to check the account it shows my limit but also says 0 available credit. Is this typical does anyone know until you actually activate the card?

Zero available credit is perfectly normal for Comenity VISA / MC accounts until you actually receive and activate the card.

They also cut my first statement with the AF before my card arrived.