topic Re: Chase Ritz & Concierge = A+ in Credit Cards

Chase Ritz & Concierge = A+

Jansroom726 — Sun, 04 Oct 2015 01:38:25 GMT

I had a great experience today with the Chase Ritz concierge.

A few friends and I went shopping, and we wanted to eat at the Cheesecake Factory.

Being 12 noon, we knew we would probably have to wait awhile - and they dont take reservations over the phone.

I thought to called the concierge, told them we would love to be seated in about 40 min, if possible.

He placed me on about a 5 min wait, came back and said we were all set.

Walked into the restaurant, where she told me it would be about a 45min to 1hr wait. I mentioned I had called and she was like "OOOh, right this way" and immediately brought us to our table.

Great service Chase! A+

Re: Chase Ritz & Concierge = A+

pizza1 — Sun, 04 Oct 2015 01:41:26 GMT

very nice!!

Re: Chase Ritz & Concierge = A+

Anonymous — Sun, 04 Oct 2015 02:20:47 GMT

Cool! Thanks for sharing! Now if I only remember to do that when the situation arises.

Re: Chase Ritz & Concierge = A+

9CLINE — Sun, 04 Oct 2015 03:52:25 GMT

that's sweet... good 4 u.... that's a cool service..............

Re: Chase Ritz & Concierge = A+

OmarGB9 — Sun, 04 Oct 2015 05:05:26 GMT

Awesome.

Re: Chase Ritz & Concierge = A+

alkaline — Sun, 04 Oct 2015 11:12:07 GMT

Very nice! Almost makes me want to get Ritz...

Re: Chase Ritz & Concierge = A+

Open123 — Sun, 04 Oct 2015 14:53:39 GMT

Have got to try this next time, since the Cheesecake Factory here is always packed and have always refused to take a phone reservation.

Re: Chase Ritz & Concierge = A+

FocusedAndDetermined — Sun, 04 Oct 2015 16:45:49 GMT

Great positive experience. Thanks for sharing.

I don't have Ritz, but I hope that one of my cards with concierge service will produce a similar outcome.

Re: Chase Ritz & Concierge = A+

Anonymous — Sun, 04 Oct 2015 17:05:19 GMT

@FocusedAndDetermined wrote:
Great positive experience. Thanks for sharing.

I don't have Ritz, but I hope that one of my cards with concierge service will produce a similar outcome.

Awesome! What other cards do this? Hopefully, ya know the diners card would, cuz of the name. And that the Amex Platinum would, ya know cuz of the AF. Lol.

Re: Chase Ritz & Concierge = A+

Anonymous — Sun, 04 Oct 2015 20:52:49 GMT

great service indeed

Re: Chase Ritz & Concierge = A+

CreditScholar — Tue, 06 Oct 2015 02:08:31 GMT

@Open123 wrote:
Have got to try this next time, since the Cheesecake Factory here is always packed and have always refused to take a phone reservation.

Let me know how this one goes! I'd definitely do this the next time I go to the Cheesecake Factory.

Re: Chase Ritz & Concierge = A+

ojefferyo — Tue, 06 Oct 2015 18:34:45 GMT

I need to do this lol, so by the time you got there the 40 mins had already passed?

Re: Chase Ritz & Concierge = A+

Anonymous — Tue, 06 Oct 2015 18:41:00 GMT

Just remember the cheesecake factory won't seat you until your whole party is there they really pissed me off last year by implicating this policy when 8 out of 12 people were present

Re: Chase Ritz & Concierge = A+

Anonymous — Tue, 06 Oct 2015 18:47:46 GMT

Very nice...

Re: Chase Ritz & Concierge = A+

Jansroom726 — Tue, 06 Oct 2015 18:51:53 GMT

@ojefferyo wrote:
I need to do this lol, so by the time you got there the 40 mins had already passed?

In reality it was about 30 min. But yes, we got there and they immediately sat us. (Despite there being a massive amount of people waiting).

It was very clear that concierge had stressed they take the "reservation" because the host alerted the server and said something along the lines of "This is that group..."

Next time give it a try! I know I'll be using the service more.

Re: Chase Ritz & Concierge = A+

Luscher — Tue, 06 Oct 2015 19:23:31 GMT

They where probably like whoa who the heck is this guy/girl?

Re: Chase Ritz & Concierge = A+

Anonymous — Tue, 06 Oct 2015 19:32:59 GMT

@Luscher wrote:
They where probably like whoa who the heck is this guy/girl?

To build on what Luscher said... Was the mention of "this is that group" portrayed negatively or positively? I would use the concierge service nonetheless Just curious.

Re: Chase Ritz & Concierge = A+

Anonymous — Tue, 06 Oct 2015 21:20:42 GMT

@Anonymous wrote:
@Luscher wrote:
They where probably like whoa who the heck is this guy/girl?
To build on what Luscher said... Was the mention of "this is that group" portrayed negatively or positively? I would use the concierge service nonetheless Just curious.

It doesnt really matter. Imagine Scarlett Johansson, probably the hottest actress alive, walks into a restaurant. I'm sure most people would be estatic and say "wow, it's her!", but there will always be that girl who drank the haterade who's like " eww, it's her". What it boils down to is "fake it 'til you make it", and VS concierge will help you with that.

Re: Chase Ritz & Concierge = A+

Jansroom726 — Tue, 06 Oct 2015 22:17:47 GMT

@Anonymous wrote:
@Luscher wrote:
They where probably like whoa who the heck is this guy/girl?
To build on what Luscher said... Was the mention of "this is that group" portrayed negatively or positively? I would use the concierge service nonetheless Just curious.

It was in a positive contex, not negative at all.

Re: Chase Ritz & Concierge = A+

Anonymous — Tue, 06 Oct 2015 23:07:44 GMT

@Anonymous wrote:
@Anonymous wrote:
@Luscher wrote:
They where probably like whoa who the heck is this guy/girl?
To build on what Luscher said... Was the mention of "this is that group" portrayed negatively or positively? I would use the concierge service nonetheless Just curious.
It doesnt really matter. Imagine Scarlett Johansson, probably the hottest actress alive, walks into a restaurant. I'm sure most people would be estatic and say "wow, it's her!", but there will always be that girl who drank the haterade who's like " eww, it's her". What it boils down to is "fake it 'til you make it", and VS concierge will help you with that.

Haha. Highlighted in red - I agree.

I guess a more appropriate question would have been: I wonder what the concierge said to get a reservation at a restaurant that specifically prohibits the previously stated reservation method? Rhetorical, I guess, but it makes one wonder. I'd also like to see if they could accomplish that at the Cheesecake here in Hawaii which seems to have hour long wait times during lunch and dinner, and seems to be a bit stricter than the mainland locations I've been to.

Sorry. Growing up, I was "that" kid who kept asking: "Why? Why? Why?"

Still a great service, and thanks for sharing Jansroom726! More reason for me to app next year.