topic Re: CapOne Dilemma in Credit Cards

CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 02:18:56 GMT

I have two Capital One cards - Platinum from 2000 and QS from April 2015. I really like the QS and was going to merge the Platinum into QS. Well, I just realized that after my 0% promo ends in January that my APR will be 22.9% - which is unacceptable. I love the QS and PIF it every month, so really not a big deal, however if I merge and suddenly have $22k CL, I might need to carry a balance some day and that is not gonna happen. My current Platinum is 15.9% APR. My other major cards - Barclay Ring is 8%; BJ Perks Comenity MC is 13.9; Discover is 10.9% and PSECU is 9.9%. So, I called the 800 number and spoke to a rep about this situation and told him I'd like to merge the cards but not at 22.9% after the 0% promo ends in Feb. 2016. The answer was no, can't be done. He looked to see if I could PC the Platinum, answer was no. So, I asked if there is anyone else he can transfer me to that can recon and again he said no.

Does anyone know of a number I can call where they really can review and help me out here? It's not like I have to keep the Platinum which is in the SD, but it's not doing me any good in SD and merging into a lower APR QS would be really nice.

Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 02:23:20 GMT

Good luck!

Re: CapOne Dilemma

kdm31091 — Tue, 03 Nov 2015 02:23:46 GMT

Capital one just isnt big on lowering APRs so unfortunately you are unlikely to have success. They wont "switch" the APRs no matter who you call. Not trying to be too blunt, just honest. Dont want you to waste your time with something that basically isnt going to happen.

Re: CapOne Dilemma

CH-7-Mission-Accomplished — Tue, 03 Nov 2015 02:31:48 GMT

@Anonymous wrote:
I have two Capital One cards - Platinum from 2000 and QS from April 2015. I really like the QS and was going to merge the Platinum into QS. Well, I just realized that after my 0% promo ends in January that my APR will be 22.9% - which is unacceptable. I love the QS and PIF it every month, so really not a big deal, however if I merge and suddenly have $22k CL, I might need to carry a balance some day and that is not gonna happen. My current Platinum is 15.9% APR. My other major cards - Barclay Ring is 8%; BJ Perks Comenity MC is 13.9; Discover is 10.9% and PSECU is 9.9%. So, I called the 800 number and spoke to a rep about this situation and told him I'd like to merge the cards but not at 22.9% after the 0% promo ends in Feb. 2016. The answer was no, can't be done. He looked to see if I could PC the Platinum, answer was no. So, I asked if there is anyone else he can transfer me to that can recon and again he said no.

Does anyone know of a number I can call where they really can review and help me out here? It's not like I have to keep the Platinum which is in the SD, but it's not doing me any good in SD and merging into a lower APR QS would be really nice.

I was able to get them to add 1.5% cash back and remove the annual fee on my ex's 25 year old platinum card with a 30K limit. We opened some more Venture cards and merged them into that old card and it's now a 50K platinum, 1.5% cash back, no annual fee. I did it through chat. So it can be done. I would go through the EO if you can't get chat to do it.

Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 02:34:38 GMT

@CH-7-Mission-Accomplished wrote:
@Anonymous wrote:
I have two Capital One cards - Platinum from 2000 and QS from April 2015. I really like the QS and was going to merge the Platinum into QS. Well, I just realized that after my 0% promo ends in January that my APR will be 22.9% - which is unacceptable. I love the QS and PIF it every month, so really not a big deal, however if I merge and suddenly have $22k CL, I might need to carry a balance some day and that is not gonna happen. My current Platinum is 15.9% APR. My other major cards - Barclay Ring is 8%; BJ Perks Comenity MC is 13.9; Discover is 10.9% and PSECU is 9.9%. So, I called the 800 number and spoke to a rep about this situation and told him I'd like to merge the cards but not at 22.9% after the 0% promo ends in Feb. 2016. The answer was no, can't be done. He looked to see if I could PC the Platinum, answer was no. So, I asked if there is anyone else he can transfer me to that can recon and again he said no.

Does anyone know of a number I can call where they really can review and help me out here? It's not like I have to keep the Platinum which is in the SD, but it's not doing me any good in SD and merging into a lower APR QS would be really nice.
I was able to get them to add 1.5% cash back and remove the annual fee on my ex's 25 year old platinum card with a 30K limit. We opened some more Venture cards and merged them into that old card and it's now a 50K platinum, 1.5% cash back, no annual fee. I did it through chat. So it can be done. I would go through the EO if you can't get chat to do it.

The phone rep did look into that and the answer was no, it couldn't be done with my card. My Platinum card from 2000 did not have a AF.

So, since they're not big on lowering APR, think I should just SD the Platinum and just use QS and PIF each month? It's too bad because the QS is my favorite rewards card.

Re: CapOne Dilemma

CH-7-Mission-Accomplished — Tue, 03 Nov 2015 02:41:34 GMT

Did you contact the EO?? I would never take no from a rep.

Re: CapOne Dilemma

SouthJamaica — Tue, 03 Nov 2015 03:01:44 GMT

@Anonymous wrote:
I have two Capital One cards - Platinum from 2000 and QS from April 2015. I really like the QS and was going to merge the Platinum into QS. Well, I just realized that after my 0% promo ends in January that my APR will be 22.9% - which is unacceptable. I love the QS and PIF it every month, so really not a big deal, however if I merge and suddenly have $22k CL, I might need to carry a balance some day and that is not gonna happen. My current Platinum is 15.9% APR. My other major cards - Barclay Ring is 8%; BJ Perks Comenity MC is 13.9; Discover is 10.9% and PSECU is 9.9%. So, I called the 800 number and spoke to a rep about this situation and told him I'd like to merge the cards but not at 22.9% after the 0% promo ends in Feb. 2016. The answer was no, can't be done. He looked to see if I could PC the Platinum, answer was no. So, I asked if there is anyone else he can transfer me to that can recon and again he said no.

Does anyone know of a number I can call where they really can review and help me out here? It's not like I have to keep the Platinum which is in the SD, but it's not doing me any good in SD and merging into a lower APR QS would be really nice.

Your plan is wrong. Don't do anything like that. Keep the old card no matter what.

Here's the right way to go about this:

1. Call and ask if there are any upgrades available for your Platinum card. They will probably turn it into a QS.

2. Then after you've got the upgraded platinum, merge your existing QS into your upgraded Platinum.

That way you'll keep the old card, which is vital for your average age of accounts.

Re: CapOne Dilemma

CH-7-Mission-Accomplished — Tue, 03 Nov 2015 03:05:02 GMT

@SouthJamaica wrote:
@Anonymous wrote:
I have two Capital One cards - Platinum from 2000 and QS from April 2015. I really like the QS and was going to merge the Platinum into QS. Well, I just realized that after my 0% promo ends in January that my APR will be 22.9% - which is unacceptable. I love the QS and PIF it every month, so really not a big deal, however if I merge and suddenly have $22k CL, I might need to carry a balance some day and that is not gonna happen. My current Platinum is 15.9% APR. My other major cards - Barclay Ring is 8%; BJ Perks Comenity MC is 13.9; Discover is 10.9% and PSECU is 9.9%. So, I called the 800 number and spoke to a rep about this situation and told him I'd like to merge the cards but not at 22.9% after the 0% promo ends in Feb. 2016. The answer was no, can't be done. He looked to see if I could PC the Platinum, answer was no. So, I asked if there is anyone else he can transfer me to that can recon and again he said no.

Does anyone know of a number I can call where they really can review and help me out here? It's not like I have to keep the Platinum which is in the SD, but it's not doing me any good in SD and merging into a lower APR QS would be really nice.
Your plan is wrong. Don't do anything like that. Keep the old card no matter what.

Here's the right way to go about this:

1. Call and ask if there are any upgrades available for your Platinum card. They will probably turn it into a QS.

2. Then after you've got the upgraded platinum, merge your existing QS into your upgraded Platinum.

That way you'll keep the old card, which is vital for your average age of accounts.

This is precisely how you do it. And if they won't upgrade now, keep the card and try again in six months.

Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 03:05:42 GMT

@SouthJamaica wrote:
@Anonymous wrote:
I have two Capital One cards - Platinum from 2000 and QS from April 2015. I really like the QS and was going to merge the Platinum into QS. Well, I just realized that after my 0% promo ends in January that my APR will be 22.9% - which is unacceptable. I love the QS and PIF it every month, so really not a big deal, however if I merge and suddenly have $22k CL, I might need to carry a balance some day and that is not gonna happen. My current Platinum is 15.9% APR. My other major cards - Barclay Ring is 8%; BJ Perks Comenity MC is 13.9; Discover is 10.9% and PSECU is 9.9%. So, I called the 800 number and spoke to a rep about this situation and told him I'd like to merge the cards but not at 22.9% after the 0% promo ends in Feb. 2016. The answer was no, can't be done. He looked to see if I could PC the Platinum, answer was no. So, I asked if there is anyone else he can transfer me to that can recon and again he said no.

Does anyone know of a number I can call where they really can review and help me out here? It's not like I have to keep the Platinum which is in the SD, but it's not doing me any good in SD and merging into a lower APR QS would be really nice.
Your plan is wrong. Don't do anything like that. Keep the old card no matter what.

Here's the right way to go about this:

1. Call and ask if there are any upgrades available for your Platinum card. They will probably turn it into a QS.

2. Then after you've got the upgraded platinum, merge your existing QS into your upgraded Platinum.

That way you'll keep the old card, which is vital for your average age of accounts.

I mentioned earlier, this is not a possibility they checked.

Re: CapOne Dilemma

kdm31091 — Tue, 03 Nov 2015 03:06:26 GMT

To me, your only hope is going to be getting the Platinum PC'd to a QS because they will not switch the APRs or anything like that. Some people have success getting PCs, others are told no. Seems to be little rhyme or reason to it.

As far as AAOA, I'm not sure I'd say it's "vital" in this case. Even if the old account were closed, it would be a full ten years before it fell off and impacted anything, and OP's newer accounts will be a decade older. Plus, AAOA is only 15% of one's score; it's not like it's half or something!

UPDATE: Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 23:30:10 GMT

@CH-7-Mission-Accomplished wrote:
Did you contact the EO?? I would never take no from a rep.

In my original message, I asked if there is a certain number I can call for a recon. What number would you recommend I call?

Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 03:09:07 GMT

http://ficoforums.myfico.com/t5/Credit-Card-Applications/Backdoor-Numbers/m-p/408066

Re: CapOne Dilemma

kdm31091 — Tue, 03 Nov 2015 03:12:57 GMT

The EO number listed in the thread won't actually work any more. You need a PIN. To get it, you have to email the EO first (google capital one CEO) and they will call you back with a PIN etc. Calling the number alone won't work. They shut it off due to many people calling over trivial requests (however yours actually IMO has merit).

Re: CapOne Dilemma

CH-7-Mission-Accomplished — Wed, 04 Nov 2015 02:25:49 GMT

You email the CEO. His staff will call you back. Write him a nice note and tell him how much you love them and your platinum card and how much you would appreciate getting the 1.5% cash back. Brown nose.

(Mod edit to remove "personal" contact info --SE)

Re: CapOne Dilemma

Anonymous — Wed, 04 Nov 2015 02:28:40 GMT

@CH-7-Mission-Accomplished wrote:
You email the CEO. His staff will call you back. Write him a nice note and tell him how much you love them and your platinum card and how much you would appreciate getting the 1.5% cash back. Brown nose.

(Mod edit to remove "personal" contact info --SE)

Well, I just sent my good buddy RIchard an email Will see how far it gets me.

Re: CapOne Dilemma

CH-7-Mission-Accomplished — Wed, 04 Nov 2015 02:26:09 GMT

@Anonymous wrote:
@CH-7-Mission-Accomplished wrote:
You email the CEO. His staff will call you back. Write him a nice note and tell him how much you love them and your platinum card and how much you would appreciate getting the 1.5% cash back. Brown nose.

(Mod edit to remove "personal" contact info --SE)
Well, I just sent my good buddy RIchard an email Will see how far it gets me.

I betcha he's reading it in bed at home right now.

Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 03:25:53 GMT

Maybe, he's reading this thread.

Re: CapOne Dilemma

Anonymous — Tue, 03 Nov 2015 03:29:27 GMT

I have no doubt someone from cap one frequents this site. I went on a famous rant about cap one. Next thing you know, cap one starts to give out high limit, combine cards, etc...

Re: CapOne Dilemma

Anonymous — Wed, 04 Nov 2015 02:26:35 GMT

@CH-7-Mission-Accomplished wrote:
@Anonymous wrote:
@CH-7-Mission-Accomplished wrote:
You email the CEO. His staff will call you back. Write him a nice note and tell him how much you love them and your platinum card and how much you would appreciate getting the 1.5% cash back. Brown nose.

(Mod edit to remove "personal" contact info --SE)
Well, I just sent my good buddy RIchard an email Will see how far it gets me.
I betcha he's reading it in bed at home right now.

LOL - I'm sure he's trying to make it right as I'm typing this.

I actually didn't realize until I was looking up the email address for Mr. Richard (befoe you posted the email address here) and realize Capital One was only 5 years old at the time I got my Platinum card in 2000.

Re: CapOne Dilemma

SouthJamaica — Tue, 03 Nov 2015 03:37:17 GMT

@Anonymous wrote:
@CH-7-Mission-Accomplished wrote:
Did you contact the EO?? I would never take no from a rep.
In my original message, I asked if there is a certain number I can call for a recon. What number would you recommend I call?

I recommend that you call the regular customer service number. That's how I got my platinum upgraded. It was easy as pie.