topic Re: Barclays.... in Credit Cards

Barclays....

Kostya1992 — Tue, 17 Nov 2015 03:24:12 GMT

How the hell do I get past the customer care people and get to the retentions departament? I tried calling the Analyst office and asking them for APR reduction, they refuse to transffer me to retentions and insist that only customer care people can do this. The customer care people simply refuse to transfer me and tell me there is nothing available for my Barclays Sallie Mae card. I've had a $950 limit with them for over 1.5 years and my credit is very good.

How good are they with HP CLIs anyways? Will they give like a crappy $500 increase on my $950 line? I really do not want to waste a hard pull this way. Anyone have experiance?

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 03:32:22 GMT

I ran into the same problem so I called the numbers listed below, they transferred me to retentions.

Barclays: 866-205-5973 (credit analyst 24 hours)

Barlcays: 866-408-4064 (credit analyst MAY have limited hours)

Re: Barclays....

tntexans72 — Tue, 17 Nov 2015 03:34:09 GMT

More than likely it's gonna be a HP. If that is the case you may as well open a new card and get a bigger cl and move the cl around. That's what I did.

Re: Barclays....

Kostya1992 — Tue, 17 Nov 2015 03:34:34 GMT

When?

I called the 2nd number that you listed and they said they have no way to transffer me to retentions. Did retentions get you the APR/CLI?

@Anonymous wrote:
I ran into the same problem so I called the numbers listed below, they transferred me to retentions.

Barclays: 866-205-5973 (credit analyst 24 hours)
Barlcays: 866-408-4064 (credit analyst MAY have limited hours)

Re: Barclays....

Kostya1992 — Tue, 17 Nov 2015 03:35:05 GMT

@tntexans72 wrote:
More than likely it's gonna be a HP. If that is the case you may as well open a new card and get a bigger cl and move the cl around. That's what I did.

That's exactly what I'm thinking as well.

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 03:40:42 GMT

I didn't ask for retentions! I asked for an APR reduction and they transferred me to retentions. As far as an APR reduction or SP CLI, no such luck. I'll try again.

Re: Barclays....

tntexans72 — Tue, 17 Nov 2015 03:47:15 GMT

@Kostya1992 wrote:

@tntexans72 wrote:
More than likely it's gonna be a HP. If that is the case you may as well open a new card and get a bigger cl and move the cl around. That's what I did.
That's exactly what I'm thinking as well.

Ymmv but my 1st card was opened in 2011. Got a couple of auto increases til about a year ago, no love since. I requested a cli last week and it was a HP. Declined!! So 2 days ago I apped for the Hawaiian and Instant approved for $7k. My total exposure with Barclay now is $17k and my TU score is lower than yours. Good luck.

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 04:59:37 GMT

My front-line CSR was able to instantly tell me I had an available APR reduction offer before transferring me to a specialist (who may or may not have been in retentions, I don't know).

Front-line CSRs are not necessarily completely in the dark on these matters, and can see any pre-existing offers.

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 04:18:17 GMT

After multiple transfers, long hold times, other than closing my Arrival + account, I got nowhere. When I called a week or two ago I was transferred to retentions no problem, don't understand the hassle now. Sorry for not being much help.

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 04:56:32 GMT

My frontline CSR processed my APR reduction and SP CLI on the spot with no transfer. Maybe I got a supervisor or analyst on first call or something? I called monday morning. I know that happens in the call center I work in sometimes the higher up people work overtime taking calls from the pleebs as normal reps.

Re: Barclays....

Kostya1992 — Tue, 17 Nov 2015 05:32:36 GMT

Decided to pull the trigger and ask for an HP CLI. Asked for $10,000 but she only gave me $2,500 because she finds it risky that I've only been making minimum payments on my tiny balance that I BT'd from Sallie Mae, which I would pay off either way by the time the 0% APR promotion ends. Didn't want to get another card, already have enough. Oh well a TU pull isn't anything, I guess at least I can make a BT now.

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 05:51:00 GMT

Beats a denial, congrats!

Re: Barclays....

Kostya1992 — Tue, 17 Nov 2015 19:28:30 GMT

Called again this morning to ask for a recon CLI using the original pull. They were able to up me another $500 to $3000CL

Re: Barclays....

tntexans72 — Tue, 17 Nov 2015 20:03:56 GMT

Glad to see you got a nice cli. Congrats!

Re: Barclays....

Anonymous — Tue, 17 Nov 2015 20:48:13 GMT

Sweet talker...taking them for another $500. Congrats!

Re: Barclays....

audia4 — Sun, 20 Dec 2015 06:40:41 GMT

Does Sallie ever give an automatic increase without having to ask? I don't want a HP on mine but have never gotten an increase yet and have had the card for over a year and started with a $10k line. Just wondering.

Re: Barclays....

fot1 — Sun, 20 Dec 2015 20:40:18 GMT

@audia4 wrote:
Does Sallie ever give an automatic increase without having to ask? I don't want a HP on mine but have never gotten an increase yet and have had the card for over a year and started with a $10k line. Just wondering.

Yes they do.. I have gone up about 10K in little over one year all automatic CLI's. It is my main card that I use and abuse..lol