topic Re: Amex Dispute Question in Credit Cards

Amex Dispute Question

Jayb5635 — Sun, 17 Jan 2016 03:39:57 GMT

Hey all, so I called up Amex to try and get a refund on tickets I bought on ticketmaster for a concert next month. Today amex emails me saying that they've credited the 400 dollar charge back on my card because they haven't heard back, and if they don't hear from ticketmaster by 3/8, the case is closed. What I'm wondering is in the meantime, what happens with the tickets, are they still valid ??? It just seems odd to me that perhaps they're still good to use. I apologize if this is a weird question

Re: Amex Dispute Question

Anonymous — Sun, 17 Jan 2016 03:48:48 GMT

@Jayb5635 wrote:
Hey all, so I called up Amex to try and get a refund on tickets I bought on ticketmaster for a concert next month. Today amex emails me saying that they've credited the 400 dollar charge back on my card because they haven't heard back, and if they don't hear from ticketmaster by 3/8, the case is closed. What I'm wondering is in the meantime, what happens with the tickets, are they still valid ??? It just seems odd to me that perhaps they're still good to use. I apologize if this is a weird question

They probably are good for....now. Ticketmaster will probably cancel the tickets and if they're scanned, it will show an invalid ticket.

Curious. What was the basis for your dispute with Ticketmaster?

Re: Amex Dispute Question

Jayb5635 — Sun, 17 Jan 2016 03:53:51 GMT

I wanted to refund the first set of tickets I bought because I got better seats a few hours later. However, I could never get in contact with them. Tried phone, email, social media, but nothing. So as a final resort I called up Amex. I know someone now who wants the tickets but I'd imagine it's too late at this juncture

Re: Amex Dispute Question

Anonymous — Sun, 17 Jan 2016 03:58:39 GMT

@Jayb5635 wrote:
I wanted to refund the first set of tickets I bought because I got better seats a few hours later. However, I could never get in contact with them. Tried phone, email, social media, but nothing. So as a final resort I called up Amex. I know someone now who wants the tickets but I'd imagine it's too late at this juncture

Gotcha. Yeah, could be risky in giving/selling the tickets if TicketMaster acts upon the dispute.

Re: Amex Dispute Question

Anonymous — Sun, 17 Jan 2016 11:32:00 GMT

Does ticketmaster allow cancellations?

Re: Amex Dispute Question

bz386 — Sun, 17 Jan 2016 14:36:06 GMT

Keep in mind that TicketMaster will not be happy with you for doing that. They might close your account and never sell you another ticket. Chargebacks are for disputes and this really doesn't sound like one.

Re: Amex Dispute Question

Anonymous — Sun, 17 Jan 2016 15:49:38 GMT

Ticketmaster purchases are non refund, right? I lost about 300 bucks on Yankees game tickets becuse the game canceled due to heavy rain. I was only visiting new York from denmark at the time, and I could not attend other game. Ticketmaster basically told me to kick rocks. And unfortunately discover agreed.

Re: Amex Dispute Question

Jayb5635 — Sun, 17 Jan 2016 17:58:56 GMT

I think it depends on the event and the time in which you attempt to refund it. I tried for 3 days to contact them, and when I never heard from them, went through Amex. I didn't want to get saddled with over 400 dollars in tickets I didn't need. If ticketmaster decides to close my account, whatever. I would just use my wife's account

Re: Amex Dispute Question

cp94550 — Sun, 17 Jan 2016 18:06:00 GMT

Filing a dispute with AX seems shady in my opinion.

Re: Amex Dispute Question

Jayb5635 — Sun, 17 Jan 2016 18:09:24 GMT

I wasn't trying to be shady to be honest, just wanted them to reply and get the tickets refunded

Re: Amex Dispute Question

Callandra — Sun, 17 Jan 2016 18:40:39 GMT

@Jayb5635 wrote:
I wasn't trying to be shady to be honest, just wanted them to reply and get the tickets refunded

I don't think you were trying to be shady, but if the tickets say "non-refundable" then they are non-refundable.

Re: Amex Dispute Question

core — Sun, 17 Jan 2016 18:43:15 GMT

@Jayb5635 wrote:
I wasn't trying to be shady to be honest, just wanted them to reply and get the tickets refunded

As I understand it, you purchased the tickets and then continued to look for different tickets. So it sounds like you didn't have much intention of keeping the first set and were planning on dumping them back on Ticketmaster later if you found something better. Which is exactly what happened. That's what seems shady to me.

Re: Amex Dispute Question

Jayb5635 — Sun, 17 Jan 2016 19:00:58 GMT

Yeah, I wanted to refund them with ticketmaster as the tickets clearly stated I could do so within 72 hours. My annoyance is I tried to contact them and never heard back. So after 3 days I'm stuck with tickets I don't need. I would'nt have bought the first set of I couldn't refund them just in case, I'd be more careful, you know ??? I didn't think it'd be such a hassle to get a simple refund within 3 days

Re: Amex Dispute Question

takeshi74 — Sun, 17 Jan 2016 22:07:22 GMT

@Jayb5635 wrote:
Yeah, I wanted to refund them with ticketmaster as the tickets clearly stated I could do so within 72 hours.

If that's the case they should have been refunded on request. Don't count on the original tickets being valid and definitely do not attempt to sell.

Re: Amex Dispute Question

Jayb5635 — Sun, 17 Jan 2016 22:15:06 GMT

Oh no, I don't have an interest in selling them, I just found it odd that the will call at the concert venue gave me those tickets as well when I went to pick them up. I told the rep they shouldn't be valid, he said they are. Oh well